Spoke to Maureen about setting up broadband , such a lovely and helpful lady ! I have been contacted as well in regards to getting the best energy deals which I have a call to discuss once I’ve moved... See more
Company replied
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See what reviewers are saying
Jamie from tennant shop was amazing!! Sorted out all my tv/phone/broadband out and the price almost made me fall out of my chair with shock! He made sure we got the best deal possible and I can’t th... See more
Company replied
I had an amazing experience with the tenant shop with setting all my bills for my new apartment. They were very helpful in setting up the broadband and insurance. they also answered all my question... See more
Company replied
Might be helpful for the elderly. They only give you deals from certain suppliers, so checking online gives you a lot more options. If you're comfortable using the www for these tasks, I would recomme... See more
Company replied
Company details
- Renter's Insurance Agency
- Housing Utility Company
- Non-Bank Financial Service
- Phone and Internet Service
- Property Management Company
Written by the company
Tenant Shop have been working with Letting Agents to help them reduce workload and improve profitability for over ten years. We provide an award-winning utility management service that streamlines the notification process and resolves billing queries. Our experienced Product Consultants also work hard to find our customers the best deals on energy, TV and broadband, and a range of insurance and financial protection products. We also have a suite of insurance and protection products for landlords, to protect them from the risks of renting out their properties.
Contact info
Tenant Shop Ltd, 5 Hill Court, Turnpike Close, Swingbridge Road, NG31 7XY, Grantham, United Kingdom
- 01476 247 502
- tenant@tenantshop.co.uk
- tenantshop.uk
4.5
Excellent
13K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Tenant Shop
Good Morning Patie,
Thank you for leaving a 4-star review for Tenant Shop. I’m pleased to hear that you were happy with the overall service you received when we assisted with your new property.
We are always looking for ways to improve our services, so I would appreciate it if you could provide me with more information on how we could achieve a 5-star review in the future.
If you would like to discuss this further or have any questions, please feel free to contact me directly at 0203 823 9355. I hope to hear from you soon!
Kind Regards,
Sarah- Tenant Shop Customer Service Team.
Good follow-up and cost competitive content insurance options
Jeremy went through tenant content insurance options very clearly. He was very helpful and patient with my additional questions.
January 20, 2025
Reply from Tenant Shop
Good afternoon Andronikos,
Thank you for leaving a 5-star review for Tenant Shop and your kind words We’re thrilled to hear about your positive experience! Our team strives to provide exceptional service, and it’s rewarding to know that Jeremy's efforts made a difference. We’ll be sure to pass along your compliments.
If you have any questions or require any assistance in the future, please feel free to contact Tenant Shop on 0203 823 9355.
Kind Regards,
Sarah – Tenant Shop Customer Service Team.
Alan was very professional!
January 16, 2025
Reply from Tenant Shop
Good Afternoon Stephen,
Thank you for leaving a 5-star review for Tenant Shop. We’re pleased to hear about your positive experience! Our team strives to provide exceptional service, and it’s rewarding to know that Alan's efforts made a difference. We’ll be sure to pass along your compliments.
If you have any questions or require any assistance in the future, please feel free to contact Tenant Shop on 0203 823 9355.
Kind Regards,
Joshua – Tenant Shop Customer Service Team.
Rina was very helpful and committed
Rina was very helpful and even though the system was having difficulties accepting payment information she remained persistent and saw the entire process through.
January 14, 2025
Reply from Tenant Shop
Good Afternoon Jennifer,
Thank you for leaving a review for Tenant Shop and for speaking with me on the phone earlier today. We always appreciate your feedback as we look to improve our services and maintain the high standards that we set for ourselves.
If you do require any further assistance, please feel free to contact us directly on 00203 823 9350. Wishing you all the best for the future in your new home!
Kind Regards,
Joshua - Tenant Shop Customer Service Team.
Excellent service
January 15, 2025
Reply from Tenant Shop
Good afternoon Claire,
Thank you for leaving a 5-star review for Tenant Shop!
I'm pleased to hear that you were happy with the service you received from us and appreciate you taking the time to provide your feedback. If you have any questions or require any further assistance, please feel free to contact Tenant Shop directly on 0203 823 9355.
Kind Regards,
Joshua - Tenant Shop Customer Service Team.
Approachable agent
Approachable agent and Alan explained all steps clearly. Helped with Wifi installation. The process was smooth overall till now.
January 13, 2025
Reply from Tenant Shop
Good Morning,
Thank you for leaving a 5-star review for Tenant Shop. We’re pleased to hear about your positive experience! Our team strives to provide exceptional service, and it’s rewarding to know that Alan's efforts made a difference. We’ll be sure to pass along your compliments.
If you have any questions or require any assistance in the future, please feel free to contact Tenant Shop on 0203 823 9355.
Kind Regards,
Sarah – Tenant Shop Customer Service Team.
This company have been brilliant
This company have been brilliant. They have provided excellent advice and been highly supportive and helpful, going above and beyond. I would especially like to thank and recommend Iorwerth Alexander Jones who has been a breath of fresh air to deal with, responding swiftly to all my queries with excellent reliable advice.
January 13, 2025
Unprompted review
Reply from Tenant Shop
Good Afternoon Susan,
Thank you for leaving a 5 star review for Tenant Shop. I am glad to see you had a positive experience with our team, especially with Iowerth, and that we were able to assist with the services and utilities at your new property. I will make sure to pass on your kind words and appreciate you taking the time to provide your feedback on our services.
If you have any questions, or require any assistance in the future, please feel free to contact Tenant Shop on 0203 823 9355.
Kind Regards,
Joshua – Tenant Shop Customer Service Team.
Very good and quick service
Very good and quick service. Agent was very helpful and clear with offers etc.
January 9, 2025
Reply from Tenant Shop
Good Afternoon Chad,
Thank you for leaving a 5-star review for Tenant Shop. I’m pleased to hear that you were happy with the service you received from us and appreciate you taking the time to provide your feedback.
If you have any questions or require any assistance in the future, please feel free to contact Tenant Shop on 0203 823 9355. Wishing you all the best in your new home!
Kind Regards,
Joshua – Tenant Shop Customer Service Team.
Reply from Tenant Shop
Good Afternoon Joshua,
Thank you for leaving a 5 star review for Tenant Shop. We always aim to provide a friendly and professional service when assisting tenants with the move into their new property, so I am glad to see this was the case in your experience and will make sure to pass on your kind words.
If you have any questions, or require any assistance in the future, please feel free to contact Tenant Shop on 0203 823 9355. Wishing you all the best for the future in your new home!
Kind Regards,
Joshua – Tenant Shop Customer Service Team.
Great service
Great service, Great deals and very upfront and easy to understand, happy about my offers
January 1, 2025
Reply from Tenant Shop
Good Afternoon Kirby,
Thank you for leaving a 5-star review for Tenant Shop. I’m pleased to hear that you were happy with the service you received from us and appreciate you taking the time to provide your feedback.
If you have any questions or require any assistance in the future, please feel free to contact Tenant Shop on 0203 823 9355. Wishing you all the best in your new home!
Kind Regards,
Joshua – Tenant Shop Customer Service Team.
Reply from Tenant Shop
Good afternoon Nicolas,
Thank you for leaving a 5-star review for Tenant Shop!
I'm pleased to hear that you were happy with the service you received from us and appreciate you taking the time to provide your feedback. If you have any questions or require any further assistance, please feel free to contact Tenant Shop directly on 0203 823 9355.
Kind Regards,
Joshua - Tenant Shop Customer Service Team.
A very informative service with…
A very informative service with excellent customer service,
January 9, 2025
Reply from Tenant Shop
Good afternoon John,
Thank you so much for your positive feedback and leaving a 5 star review for Tenant Shop! We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we’re glad to hear that we succeeded. Thanks again!
If you have any questions, or require any assistance in the future, please feel free to contact Tenant Shop on 0203 823 9355.
Kind Regards,
Joshua – Tenant Shop Customer Service Team.
Super helpful service to help me get…
Super helpful service to help me get for settled in my new home. Carol was super sweet and helpful in helping my set up my WiFi service. Super professional and excellent staff!
January 6, 2025
Reply from Tenant Shop
Good afternoon Chinelo,
Thank you for leaving a 5-star review for Tenant Shop and for your kind words about Carol. We’re thrilled to hear about your positive experience! Our team strives to provide exceptional service, and it’s rewarding to know that Carol's efforts made a difference. We’ll be sure to pass along your compliments.
If you have any questions or require any assistance in the future, please feel free to contact Tenant Shop on 0203 823 9355.
Kind Regards,
Joshua – Tenant Shop Customer Service Team.
Your staff was very detailed and used…
Your staff was very detailed and used simple language and everything was understood.
January 8, 2025
Reply from Tenant Shop
Good afternoon Chibuike,
Thank you for leaving a 5-star review for Tenant Shop. We're so glad to hear that you had a positive experience with Tenant Shop and that our team were able to assist with the utilities at your new property!
If you have any questions or require any assistance in the future, please feel free to contact Tenant Shop on 0203 823 9355.
Kind Regards,
Joshua – Tenant Shop Customer Service Team.
Spot on and helpful👍
January 7, 2025
Reply from Tenant Shop
Good afternoon Chikezie,
Thank you for leaving a 5-star review for Tenant Shop!
I'm pleased to hear that you were happy with the service you received from us and appreciate you taking the time to provide your feedback. If you have any questions or require any further assistance, please feel free to contact Tenant Shop directly on 0203 823 9355.
Kind Regards,
Joshua - Tenant Shop Customer Service Team.
Really helpful 😁
January 4, 2025
Reply from Tenant Shop
Good afternoon Lauren,
Thank you for leaving a 5-star review for Tenant Shop!
I'm pleased to hear that you were happy with the service you received from us and appreciate you taking the time to provide your feedback. If you have any questions or require any further assistance, please feel free to contact Tenant Shop directly on 0203 823 9355.
Kind Regards,
Joshua - Tenant Shop Customer Service Team.
Very helpful member of staff called Shaun…
Very helpful member of staff called Shaun. Made it look it all so easy.
January 2, 2025
Reply from Tenant Shop
Good Afternoon Mani,
Thank you for leaving a 5-star review for Tenant Shop and sharing your recent experience. Our team here at Tenant Shop is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you.
If you have any questions or require any assistance in the future, please feel free to contact Tenant Shop on 0203 823 9355.
Kind Regards,
Joshua – Tenant Shop Customer Service Team.
Reply from Tenant Shop
Good Afternoon Rumbidzai,
Thank you for leaving a 5-star review for Tenant Shop. I am glad to see you had a positive experience with us, and that we were able to assist with the services and utilities at your new property! We always aim to provide a friendly and professional service when assisting tenants move into their new properties.
If you have any questions or require any assistance in the future, please feel free to contact Tenant Shop on 0203 823 9355.
Kind Regards,
Joshua – Tenant Shop Customer Service Team.
It's a loosely disguised hard sell.
December 18, 2024
Reply from Tenant Shop
Good Afternoon Kevin,
Thank you for leaving a review for Tenant Shop.
I'm sorry to hear that your experience with us was not an entirely positive one and apologies if I called you at an inconvenient time. I would like to discuss your experience with you in more detail, so that I can gather more feedback from yourself and make sure to pass this on to the relevant people within Tenant Shop, so this can be addressed internally. Our aim is to assist with the move in process in a friendly and professional manner for tenants, so we do appreciate any feedback and insight you can provide, as we can look to maintain the high standards that we set for ourselves.
If you would like to discuss this in more detail, please feel free to contact me directly on 0203 823 9359. Hope to hear from you soon!
Kind Regards,
Joshua - Tenant Shop Customer Service Team.
Spoke to Maureen about setting up…
Spoke to Maureen about setting up broadband , such a lovely and helpful lady ! I have been contacted as well in regards to getting the best energy deals which I have a call to discuss once I’ve moved into the property. Really helpful and professional, definitely what I needed as I’m a first time renter so didn’t have a great idea on what to do!
December 19, 2024
Reply from Tenant Shop
Good Afternoon Sarah,
Thank you for leaving a 5-star review for Tenant Shop. We’re pleased to hear about your positive experience! Our team strives to provide exceptional service, and it’s rewarding to know that Maureen's efforts made a difference. We’ll be sure to pass along your compliments.
If you have any questions or require any assistance in the future, please feel free to contact Tenant Shop on 0203 823 9355.
Kind Regards,
Joshua – Tenant Shop Customer Service Team.
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