Spoke to Maureen about setting up broadband , such a lovely and helpful lady ! I have been contacted as well in regards to getting the best energy deals which I have a call to discuss once I’ve moved... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Jamie from tennant shop was amazing!! Sorted out all my tv/phone/broadband out and the price almost made me fall out of my chair with shock! He made sure we got the best deal possible and I can’t th... See more
Company replied
I had an amazing experience with the tenant shop with setting all my bills for my new apartment. They were very helpful in setting up the broadband and insurance. they also answered all my question... See more
Company replied
Might be helpful for the elderly. They only give you deals from certain suppliers, so checking online gives you a lot more options. If you're comfortable using the www for these tasks, I would recomme... See more
Company replied
Company details
- Renter's Insurance Agency
- Housing Utility Company
- Non-Bank Financial Service
- Phone and Internet Service
- Property Management Company
Written by the company
Tenant Shop have been working with Letting Agents to help them reduce workload and improve profitability for over ten years. We provide an award-winning utility management service that streamlines the notification process and resolves billing queries. Our experienced Product Consultants also work hard to find our customers the best deals on energy, TV and broadband, and a range of insurance and financial protection products. We also have a suite of insurance and protection products for landlords, to protect them from the risks of renting out their properties.
Contact info
Tenant Shop Ltd, 5 Hill Court, Turnpike Close, Swingbridge Road, NG31 7XY, Grantham, United Kingdom
- 01476 247 502
- tenant@tenantshop.co.uk
- tenantshop.uk
4.5
Excellent
13K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick helping sistem
Giving all the details needed ,very friendly and understanding great people
December 18, 2024
Reply from Tenant Shop
Good Afternoon Erika,
Thank you for leaving a 5-star review for Tenant Shop!
I'm pleased to hear that you were happy with the service you received from us and appreciate you taking the time to provide your feedback. If you have any questions or require any further assistance, please feel free to contact Tenant Shop directly on 0203 823 9355.
Kind Regards,
Joshua - Tenant Shop Customer Service Team.
Reply from Tenant Shop
Good Afternoon,
Thank you for leaving a 5-star review for Tenant Shop. I’m pleased to hear that you were happy with the service you received from us and I appreciate you taking the time to provide your feedback.
If you have any questions or require any assistance in the future, please feel free to contact Tenant Shop on 0203 823 9355. Wishing you all the best in your new home!
Kind Regards,
Joshua – Tenant Shop Customer Service Team.
Helpful
As a complete novice to switching suppliers and searching the best deals, the person made the whole process very quick and simple, and explained clearly my options. I would definitely recommend this service !
December 23, 2024
Reply from Tenant Shop
Good Afternoon Gordon,
Thank you for leaving a 5-star review for Tenant Shop. We're so glad to hear that you had a positive experience with Tenant Shop and that our team were able to assist with the utilities at your new property!
If you have any questions or require any assistance in the future, please feel free to contact Tenant Shop on 0203 823 9355.
Kind Regards,
Joshua – Tenant Shop Customer Service Team.
Great bunch of people and helped me…
Great bunch of people and helped me find the best deals
December 20, 2024
Reply from Tenant Shop
Good Afternoon Christopher,
Thank you for leaving a 5-star review for Tenant Shop. We're so glad to hear that you had a positive experience with Tenant Shop and that our team was able to assist with the utilities at your new property! Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us.
If you have any questions or require any assistance in the future, please feel free to contact Tenant Shop on 0203 823 9355.
Kind Regards,
Joshua – Tenant Shop Customer Service Team.
Helpful and good suggestions
December 3, 2024
Reply from Tenant Shop
Good Afternoon Karthikeyan,
Thank you for leaving a review for Tenant Shop and for speaking with me on the phone earlier today. We always appreciate your feedback as we look to improve our services and maintain the high standards that we set for ourselves.
If you do require any further assistance, please feel free to contact us directly on 00203 823 9350. Wishing you all the best for the future in your new home!
Kind Regards,
Joshua - Tenant Shop Customer Service Team.
Moved to Bolton recently
Moved to Bolton recently , tenant shop has arranged for the energy supply and new sim and broadband connection. This saved me some efforts and time .
December 14, 2024
Reply from Tenant Shop
Good Afternoon Mayada,
Thank you for leaving a 5-star review for Tenant Shop. I am glad to see you had a positive experience with us, and that we were able to assist with the services and utilities at your new property! We always aim to provide a friendly and professional service when assisting tenants move into their new properties.
If you have any questions or require any assistance in the future, please feel free to contact Tenant Shop on 0203 823 9355.
Kind Regards,
Joshua – Tenant Shop Customer Service Team.
Jamie from tennant shop was amazing!
Jamie from tennant shop was amazing!! Sorted out all my tv/phone/broadband out and the price almost made me fall out of my chair with shock!
He made sure we got the best deal possible and I can’t thank Jamie enough. Really pleasant, great conversation and helpful, how easy it all was blew my mind, everything is all sorted ready for me to move into my first ever apartment. Forever grateful thank you so so so much Jamie and Tennantshop!!
December 17, 2024
Reply from Tenant Shop
Good Afternoon Amie,
Thank you for leaving a 5-star review for Tenant Shop. We’re pleased to hear about your positive experience! Our team strives to provide exceptional service, and it’s rewarding to know that Jamie's efforts made a difference. We’ll be sure to pass along your compliments.
If you have any questions or require any assistance in the future, please feel free to contact Tenant Shop on 0203 823 9355.
Kind Regards,
Joshua – Tenant Shop Customer Service Team.
Reply from Tenant Shop
Good Afternoon Ricky,
Thank you for leaving a 4-star review for Tenant Shop. I’m pleased to hear that you were happy with the overall service you received when we assisted with your new property.
We are always looking for ways to improve our services, so I would appreciate it if you could provide me with more information on how we could achieve a 5-star review in the future.
If you would like to discuss this further or have any questions, please feel free to contact me directly at 0203 823 9355. I hope to hear from you soon!
Kind Regards,
Joshua - Tenant Shop Customer Service Team.
Reply from Tenant Shop
Good Afternoon Ranpati,
Thank you for leaving a 5-star review for Tenant Shop. We're so glad to hear that you had a positive experience with Tenant Shop and that our team were able to assist with the utilities at your new property!
If you have any questions or require any assistance in the future, please feel free to contact Tenant Shop on 0203 823 9355.
Kind Regards,
Joshua – Tenant Shop Customer Service Team.
You’re calling me without scheduling…
You’re calling me without scheduling the call, you see my English is low still your operator didn’t make any effort to help me understand her. She was rude.
December 16, 2024
Reply from Tenant Shop
Good Afternoon Amaury,
Thank you for leaving a review for Tenant Shop. I am conscious of calling you to discuss this in more detail given the nature of your review, so thought it would be best to reply directly and leave my contact information, should you wish to get in touch.
I’m sorry to hear about your experience with Tenant Shop and any distress this may have caused you. We will be reviewing the call recording to ensure that the agent you spoke with receives the necessary feedback, so we can improve our service for tenants like yourself in the future.
If you have any questions or would like to discuss this in more detail, please feel free to contact me on 0203 823 9355.
I wish you all the best for the future!
Kind Regards, Sarah - Tenant Shop Customer Service Team.
Jamie was professional and helpful
December 13, 2024
Reply from Tenant Shop
Good Afternoon Agnes,
Thank you for leaving a 5-star review for Tenant Shop. We’re pleased to hear about your positive experience! Our team strives to provide exceptional service, and it’s rewarding to know that Jamie's efforts made a difference. We’ll be sure to pass along your compliments.
If you have any questions or require any assistance in the future, please feel free to contact Tenant Shop on 0203 823 9355.
Kind Regards,
Sarah – Tenant Shop Customer Service Team.
Reply from Tenant Shop
Good afternoon Andrew,
Thank you for leaving a 5-star review for Tenant Shop!
I'm pleased to hear that you were happy with the service you received from us and appreciate you taking the time to provide your feedback. If you have any questions or require any further assistance, please feel free to contact Tenant Shop directly on 0203 823 9355.
Kind Regards,
Sarah- Tenant Shop Customer Service Team.
Great informative customer experience…
Great informative customer experience .no gobbly gook,straight to the point.Thank You
December 12, 2024
Reply from Tenant Shop
Good afternoon Marianne,
Thank you for leaving a 5 star review for Tenant Shop and sharing your recent experience.
Our team here at Tenant Shop is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you.
If you have any questions or require any assistance in the future, please feel free to contact Tenant Shop on 0203 823 9355.
Kind Regards,
Sarah – Tenant Shop Customer Service Team.
Reply from Tenant Shop
Good Morning,
Thank you so much for your positive feedback and leaving a 5-star review for Tenant Shop! We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we’re glad to hear that we succeeded. Thanks again!
If you have any questions or require any assistance in the future, please feel free to contact Tenant Shop on 0203 823 9355.
Kind Regards,
Sarah – Tenant Shop Customer Service Team.
Great help
Zarina was great she told me everything I needed to know and very helpful so I would like to say thank you
December 12, 2024
Reply from Tenant Shop
Good Morning Alexander,
Thank you for leaving a 4-star review for Tenant Shop. I’m pleased to hear that you were happy with the overall service you received when we assisted with your new property.
We are always looking for ways to improve our services, so I would appreciate it if you could provide me with more information on how we could achieve a 5-star review in the future.
If you would like to discuss this further or have any questions, please feel free to contact me directly at 0203 823 9355. I hope to hear from you soon!
Kind Regards,
Sarah- Tenant Shop Customer Service Team.
Great service
Great service! Takes a lot of stress during the process of moving and everyone is really friendly on the phone
December 12, 2024
Reply from Tenant Shop
Good Morning Zara,
Thank you for leaving a 5-star review for Tenant Shop. We're so glad to hear that you had a positive experience with Tenant Shop and that our team was able to assist with the utilities at your new property! Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us.
If you have any questions or require any assistance in the future, please feel free to contact Tenant Shop on 0203 823 9355.
Kind Regards,
Sarah – Tenant Shop Customer Service Team.
Reply from Tenant Shop
Good afternoon Indy,
Thank you for leaving a 5-star review for Tenant Shop. We're so glad to hear that you had a positive experience with Tenant Shop and that our team were able to assist with the utilities at your new property!
If you have any questions or require any assistance in the future, please feel free to contact Tenant Shop on 0203 823 9355.
Kind Regards,
Joshua – Tenant Shop Customer Service Team.
Reply from Tenant Shop
Good afternoon Adam,
Thank you so much for your positive feedback and for leaving a 5-star review for Tenant Shop! We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we’re glad to hear that we succeeded. Thanks again!
If you have any questions or require any assistance in the future, please feel free to contact Tenant Shop on 0203 823 9355.
Kind Regards,
Sarah – Tenant Shop Customer Service Team.
Recommended
Shaun is very professional and help me out to get home insurance in affordable price
December 6, 2024
Reply from Tenant Shop
Good afternoon Abdul,
Thank you for leaving a 5-star review for Tenant Shop and for your kind words about Shaun. We’re thrilled to hear about your positive experience! Our team strives to provide exceptional service, and it’s rewarding to know that Shaun’s efforts made a difference. We’ll be sure to pass along your compliments.
If you have any questions or require any assistance in the future, please feel free to contact Tenant Shop on 0203 823 9355.
Kind Regards,
Sarah – Tenant Shop Customer Service Team.
Reply from Tenant Shop
Good afternoon Gareth,
Thank you for leaving a 5-star review for Tenant Shop. We're so glad to hear that you had a positive experience with Tenant Shop and that our team were able to assist with the utilities at your new property!
If you have any questions or require any assistance in the future, please feel free to contact Tenant Shop on 0203 823 9355.
Kind Regards,
Sarah – Tenant Shop Customer Service Team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.