Spoke to Maureen about setting up broadband , such a lovely and helpful lady ! I have been contacted as well in regards to getting the best energy deals which I have a call to discuss once I’ve moved... See more
Company replied
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See what reviewers are saying
Jamie from tennant shop was amazing!! Sorted out all my tv/phone/broadband out and the price almost made me fall out of my chair with shock! He made sure we got the best deal possible and I can’t th... See more
Company replied
I had an amazing experience with the tenant shop with setting all my bills for my new apartment. They were very helpful in setting up the broadband and insurance. they also answered all my question... See more
Company replied
Might be helpful for the elderly. They only give you deals from certain suppliers, so checking online gives you a lot more options. If you're comfortable using the www for these tasks, I would recomme... See more
Company replied
Company details
- Renter's Insurance Agency
- Housing Utility Company
- Non-Bank Financial Service
- Phone and Internet Service
- Property Management Company
Written by the company
Tenant Shop have been working with Letting Agents to help them reduce workload and improve profitability for over ten years. We provide an award-winning utility management service that streamlines the notification process and resolves billing queries. Our experienced Product Consultants also work hard to find our customers the best deals on energy, TV and broadband, and a range of insurance and financial protection products. We also have a suite of insurance and protection products for landlords, to protect them from the risks of renting out their properties.
Contact info
Tenant Shop Ltd, 5 Hill Court, Turnpike Close, Swingbridge Road, NG31 7XY, Grantham, United Kingdom
- 01476 247 502
- tenant@tenantshop.co.uk
- tenantshop.uk
4.5
Excellent
13K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
December 4, 2024
Reply from Tenant Shop
Good Morning Sherry,
Thank you for leaving a 5-star review for Tenant Shop. I am glad to see you had a positive experience with us, and that we were able to assist with the services and utilities at your new property! We always aim to provide a friendly and professional service when assisting tenants move into their new properties.
If you have any questions or require any assistance in the future, please feel free to contact Tenant Shop on 0203 823 9355.
Kind Regards,
Sarah– Tenant Shop Customer Service Team.
Reply from Tenant Shop
Good Afternoon Siana,
Thank you for leaving a review for Tenant Shop. I'm sorry to heart that your experience with us was not an entirely positive one. I have tried calling you just now to discuss this in more detail but was unable to reach you, so thought it would be best to leave my contact information on the review, should you wish to get in touch.
We aim to assist in a friendly and professional manner when helping tenants with the move into their new property, and if we have fallen short on this occasion, I would like to apologise. I would really appreciate discussing this with you and gathering more feedback from yourself, so we can investigate further and look to provide the necessary feedback to the relevant people, so we can maintain the high standards that we set for ourselves.
If you would like to get in touch, please feel free to contact me directly on 023 823 9359. Hope to hear from you soon!
Kind Regards,
Joshua - Tenant Shop Customer Service Team.
Reply from Tenant Shop
Good Afternoon Oladayo,
Thank you for leaving a 5-star review for Tenant Shop. I’m pleased to hear that you were happy with the service you received from us and I appreciate you taking the time to provide your feedback.
If you have any questions or require any assistance in the future, please feel free to contact Tenant Shop on 0203 823 9355. Wishing you all the best in your new home!
Kind Regards,
Joshua – Tenant Shop Customer Service Team.
Brilliant help great advice😊
December 3, 2024
Reply from Tenant Shop
Good Afternoon Sharon,
Thank you for leaving a 5-star review for Tenant Shop!
I'm pleased to hear that you were happy with the service you received from us and appreciate you taking the time to provide your feedback. If you have any questions or require any further assistance, please feel free to contact Tenant Shop directly on 0203 823 9355.
Kind Regards,
Joshua - Tenant Shop Customer Service Team.
Reply from Tenant Shop
Good Afternoon Gladys,
Thank you for leaving a 5-star review for Tenant Shop. I am glad to see you had a positive experience with us, and that we were able to assist with the services and utilities at your new property! We always aim to provide a friendly and professional service when assisting tenants move into their new properties.
If you have any questions or require any assistance in the future, please feel free to contact Tenant Shop on 0203 823 9355.
Kind Regards,
Joshua – Tenant Shop Customer Service Team.
Reply from Tenant Shop
Good Afternoon John,
Thank you for leaving a 5-star review for Tenant Shop and sharing your recent experience. Our team here at Tenant Shop is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you.
If you have any questions or require any assistance in the future, please feel free to contact Tenant Shop on 0203 823 9355.
Kind Regards,
Joshua – Tenant Shop Customer Service Team.
Tenant shop was really helpful
Good communication and relevant information from tenant shop
December 3, 2024
Reply from Tenant Shop
Good Afternoon Collins,
Thank you for leaving a 5-star review for Tenant Shop. I’m pleased to hear that you were happy with the service you received from us and I appreciate you taking the time to provide your feedback.
If you have any questions or require any assistance in the future, please feel free to contact Tenant Shop on 0203 823 9355. Wishing you all the best in your new home!
Kind Regards,
Joshua – Tenant Shop Customer Service Team.
The staff is very efficient and…
The staff is very efficient and friendly and they know there job.
December 2, 2024
Reply from Tenant Shop
Good Afternoon Muhammad,
Thank you for leaving a 5-star review for Tenant Shop. I’m pleased to hear that you were happy with the service you received from us and I appreciate you taking the time to provide your feedback.
If you have any questions or require any assistance in the future, please feel free to contact Tenant Shop on 0203 823 9355. Wishing you all the best in your new home!
Kind Regards,
Joshua – Tenant Shop Customer Service Team.
Good but time consuming with multiple calls
Legit business but I don’t like being called multiple times for each different aspect that TenantShop covers. And I hate talking over the phone for 30 minutes just to sort stuff out. I prefer to do it on my own, as in filling out forms on my own, read documents on my own etc.
Would also like to add, as of all the calls I received from TenantShop, NONE asked if I would like to opt in/get/pay for their service (insurance, internet etc). Everyone assumed I would be interested and even when I specifically say I’m not (i.e. insurance), I still had to stick to the 30-minute call and answer all those questions which makes my life more difficult now that I have to cancel the direct debit for the insurance myself. It felt like I was forced to give my debit card details during the call because they claim “it’s best to get insurance since you’ll be renting a furnished property”. And I tried not be mean by not ending the call.
But I have to say everyone at TenantShop speaks respectfully and nice. I just don’t like how they thought it’s fine to do business with this approach.
December 2, 2024
Reply from Tenant Shop
Good Morning Alif,
Thank you for leaving a review for Tenant Shop. Whilst I'm pleased to see that we were able to assist with the services and utilities at your new property, I'm sorry to hear that your experience was not an entirely positive one.
I am conscious of calling you to discuss your experience in more detail, so thought it would be best to leave a response with my contact information, should you have any questions or want to get in touch.
Our services do operate over the phone so that our agents can ask the necessary questions to find the most suitable options for yourself, and they are also required to provide you with a certain level of information for compliance reasons. However, we are always looking for ways to improve and streamline our services moving forward, to make them better for you as the tenant. I appreciate your feedback on our services and will make sure to pass this to the relevant people within Tenant Shop.
If you do have any questions about any of the above, or anything at all, please feel free to contact me directly on 0203 823 9359. Wishing you all the best for the future in your new home!
Kind Regards,
Joshua - Tenant Shop Customer Service Team.
Reply from Tenant Shop
Good afternoon Liudmyla,
Thank you for leaving a 5-star review for Tenant Shop. We're so glad to hear that you had a positive experience with Tenant Shop and that our team were able to assist with the utilities at your new property!
If you have any questions or require any assistance in the future, please feel free to contact Tenant Shop on 0203 823 9355.
Kind Regards,
Sarah – Tenant Shop Customer Service Team.
What a great option for tenants
What a great option! Especially since we're moving in December, it's great to have extra money for the holiday season!
December 2, 2024
Reply from Tenant Shop
Good Morning Lori,
Thank you for leaving a 5-star review for Tenant Shop. I’m pleased to hear that you were happy with the service you received from us and I appreciate you taking the time to provide your feedback.
If you have any questions or require any assistance in the future, please feel free to contact Tenant Shop on 0203 823 9355. Wishing you all the best in your new home!
Kind Regards,
Sarah– Tenant Shop Customer Service Team.
I was not provided with the best Energy…
I was not provided with the best Energy supplier. I was told that SO energy provides the best rate but when I checked online that was not the case
November 28, 2024
Reply from Tenant Shop
Good Morning Somdyuti,
Thank you for taking the time to leave a review for Tenant Shop and for discussing this with me in more detail on the phone earlier today.
I'm sorry to hear that your experience with Tenant Shop was not entirely positive. We appreciate your feedback, as we are continually striving to improve our services for tenants like yourself. I will make sure to pass this on to the relevant people within Tenant Shop.
If you do require any assistance from Tenant Shop in the future, please feel free to contact Tenant Shop on 0203 823 9355, and I will be happy to assist in any way possible. Wishing you all the best for the future in your new home!
Kind Regards, Sarah - Tenant Shop Customer Service Team.
Reply from Tenant Shop
Good Afternoon Harjit,
Thank you for leaving a 5-star review for Tenant Shop!
I'm pleased to hear that you were happy with the service you received from us and appreciate you taking the time to provide your feedback. If you have any questions or require any further assistance, please feel free to contact Tenant Shop directly on 0203 823 9355.
Kind Regards,
Joshua - Tenant Shop Customer Service Team.
Everything was explained to me properly…
Everything was explained to me properly and all my queries were replied calmly.
November 28, 2024
Reply from Tenant Shop
Good Afternoon Muhammad,
Thank you for leaving a 5-star review for Tenant Shop. I’m pleased to hear that you were happy with the service you received from us and I appreciate you taking the time to provide your feedback.
If you have any questions or require any assistance in the future, please feel free to contact Tenant Shop on 0203 823 9355. Wishing you all the best in your new home!
Kind Regards,
Joshua – Tenant Shop Customer Service Team.
Reply from Tenant Shop
Good Afternoon Lara,
Thank you for leaving a 5-star review for Tenant Shop and sharing your recent experience. Our team here at Tenant Shop is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you.
If you have any questions or require any assistance in the future, please feel free to contact Tenant Shop on 0203 823 9355.
Kind Regards,
Joshua – Tenant Shop Customer Service Team.
Reply from Tenant Shop
Good Afternoon Abitha,
Thank you for leaving a 5-star review for Tenant Shop. I am glad to see you had a positive experience with us, and that we were able to assist with the services and utilities at your new property! We always aim to provide a friendly and professional service when assisting tenants move into their new properties.
If you have any questions or require any assistance in the future, please feel free to contact Tenant Shop on 0203 823 9355.
Kind Regards,
Joshua – Tenant Shop Customer Service Team.
Reply from Tenant Shop
Good afternoon Lazaros,
Thank you so much for your positive feedback and leaving a 5 star review for Tenant Shop! We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we’re glad to hear that we succeeded. Thanks again!
If you have any questions, or require any assistance in the future, please feel free to contact Tenant Shop on 0203 823 9355.
Kind Regards,
Joshua – Tenant Shop Customer Service Team.
Not reliable
Had to ask 3 times for them to contact my partner rather than me as he was sorting out billing. When they finally did arrange a time to speak to him they didn’t bother to call. Overall have made little effort to help us.
November 25, 2024
Reply from Tenant Shop
Good Morning Francesca,
Thank you for leaving a review for Tenant Shop. I am conscious of calling you to discuss this in more detail, given the nature of your review, so thought it would be best to reply directly and leave my contact information, should you wish to get in touch.
I'm sorry to hear about your experience with Tenant Shop. I can see that on our system, we had originally only been provided with your contact number by your Letting Agency. I appreciate that you had informed us to speak to your co-tenant regarding the services and utilities at your new property, and the transition process to discussing this with them was not as smooth as we would have hoped. I would like to apologise for this and any frustration or inconvenience this has caused. I can see that since, we have spoken to your co-tenant and been able to discuss and assist with the set up of any required services for your new property, but I would like to thank you for providing your feedback on how we can improve our services moving forward. I will make sure to pass on your feedback to the relevant people within Tenant Shop, so we can address this internally, as we are always looking for ways to improve our services moving forward.
If you do have any questions, or would like to discuss this in more detail, please feel free to contact me directly on 0203 823 9359. Wishing you all the best for the future!
Kind Regards,
Joshua - Tenant Shop Customer Service Team.
The staff I spoke to were very helpful…
The staff I spoke to were very helpful and effective
November 26, 2024
Reply from Tenant Shop
Good Afternoon Graeme,
Thank you for leaving a 5-star review for Tenant Shop. I’m pleased to hear that you were happy with the service you received from us and I appreciate you taking the time to provide your feedback.
If you have any questions or require any assistance in the future, please feel free to contact Tenant Shop on 0203 823 9355. Wishing you all the best in your new home!
Kind Regards,
Joshua – Tenant Shop Customer Service Team.
Reply from Tenant Shop
Good Afternoon John,
Thank you for leaving a 5-star review for Tenant Shop. I’m pleased to hear that you were happy with the service you received from us and I appreciate you taking the time to provide your feedback.
If you have any questions or require any assistance in the future, please feel free to contact Tenant Shop on 0203 823 9355. Wishing you all the best in your new home!
Kind Regards,
Joshua – Tenant Shop Customer Service Team.
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