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Test & Tag Training Reviews 2,683

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 196 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, patience, and extensive knowledge, making the learning process engaging and easy to understand. The user experience, particularly with instructions and product information, is frequently highlighted as clear, well-structured, and easy to follow. However, some people were dissatisfied with aspects of the service, noting that the online modules could be frustrating and lengthy. A few reviewers also mentioned issues with customer service interactions, describing some staff as rude or unhelpful, and experienced delays in receiving their certificates.

What people talk about most

Staff

Users describe positive interactions with staff, praising their knowledge, patience, and helpfulness. Many... See more

User experience

Clients share positive opinions on user experience, highlighting that online materials are comprehensive,... See more

Service

Customers had ambiguous experiences with service. Many reviewers praised the excellent online and... See more

Instructions

Customers consistently note positive experiences with instructions. Reviewers praise the instructors for... See more

Product

Consumers find the product to be positive, highlighting the overall great program and good quality machines... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mark our trainer was awesome. He kept us focused and engaged while sharing important information. I really loved his style. He was approachable, very well prepared, patient. He created a very good atm... See more

Company replied

Rated 5 out of 5 stars

Was such a great experience. I signed up for Welshpool, as I saw there was a sale. I’m glad that I did. I had Nathan as my trainer. He made everything easy to understand, even with my limited unders... See more

Company replied

Rated 5 out of 5 stars

The trainers were knowledgeable, helpful and patient. They gave every trainee the attention they needed. The class sizes were perfect. Not too large that the trainer could not give their full at... See more

Company replied

Rated 5 out of 5 stars

Knowkedgable training. The hands on in classroom with trainer is excellent. Asked the right questions made us feel comfortable at induction,thoughout the day.If some didn't understand he took the t... See more

Company replied


Company details

  1. Educational Institution
  2. Association or Organization
  3. Education Center
  4. Electrical Appliance Wholesaler
  5. Electronics Store

Written by the company

Test & Tag Training is Australia's leading provider of Test and Tag courses, delivering online and face-to-face training for individuals and businesses nationwide. As a Registered Training Organisation (RTO), we ensure that every course meets the highest industry standards, equipping students with the confidence and expertise to test and tag safely and effectively. What sets us apart? Unmatched post-course support. We don’t just train- we empower. Our commitment extends beyond the classroom, offering lifetime technical support to every student, ensuring they have the knowledge and guidance they need for success. Plus, we’re a one-stop shop, supplying premium test and tag equipment through Appliance Testing Supplies, with exclusive student discounts available. We measure our success by the success of our students. That’s why we focus on practical, hands-on learning, ensuring you walk away job-ready with the skills to Test and Tag independently from day one. Whether you're a business looking to upskill staff or an individual seeking certification, we provide a streamlined, nationally recognised training experience that meets AS/NZS 3760:2022 standards. At Test & Tag Training, we’re not just delivering a course - we're improving workplace safety and supporting you every step of the way. With over 18 years of experience and 2,500+ positive reviews, we’ve been the highest-rated provider for five years running. That’s our guarantee.

Australia's Original & Largest Test & Tag Training Provider

Written by the company

Full Lifetime Support Provided
Once you have completed the course, we place an emphasis on giving you free lifetime support. We'll be there to provide any technical help you might require, whether it's by phone, email or by coming into our store.
Nationally Recognised Training
As we've grown to become the largest Test and Tag training provider in Australia, we pride ourselves on our courses that meet the highest industry standard. As a Registered Training Organisation, our main focus is ensuring that every student of ours is ready to Test and Tag on their own. After all, we measure our success based on the success of our students.
Test & Tag Industry Experts
Having trained thousands of individuals and businesses across Australia, we're proud to be an industry leader at providing helpful guides and tips in testing and tagging correctly to Australian Standards. Likewise, all of our trainers are test & tag experts that provide unrivaled knowledge in this field. They'll ensure your training is both enjoyable and interactive.

Lifetime Support

We offer lifetime technical support for all students. Guaranteed.

Once you've completed a course with Test & Tag Training, you'll receive full ongoing support from our team of test and tag experts via phone, email or in-store.

Contact info

Promotion box for Test & Tag Training

#1 Rated Test & Tag Course in Australia

Face-to-Face & Online Training with Lifetime Support. Guaraneed.

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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Replied to 69% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Highly recommend this test and tag…

Highly recommend this test and tag training course! The content was clear and practical, giving me the confidence to perform testing competently. The instructor, Peter, was exceptionally helpful and made the learning process smooth and effective. A very worthwhile course.

June 24, 2025
Rated 5 out of 5 stars

Thanks team!

I really enjoyed the session! Mark was super friendly and explained everything clearly. The lunch was great, and everyone on the team was really helpful and nice. As someone with a carpentry background, I didn’t know much about electrical stuff, but this course gave me a good basic understanding. Big thanks to all the team!

June 18, 2025
Rated 1 out of 5 stars

Terrible

The service was not as stated on the website and the customer service was awful. The person we had the misfortune to speak with customer service ranged from patronising to hysterical screaming. Won't be recommending to my friends.

June 16, 2025
Test & Tag Training logo

Reply from Test & Tag Training

Hi A. Wilson,

Thank you for your feedback. I'm genuinely sorry to hear about your recent experience and appreciate you taking the time to share it.

I’ve personally looked into the issue and can confirm that the delay you experienced was the result of multiple updates required to the student’s email address, which unfortunately took a few attempts to get right. That’s on us to manage it more smoothly, and it should have been handled more efficiently the first time around.

In terms of the phone interaction you mentioned, that feedback is concerning and it’s not the experience we want anyone to have with our team. I’ve flagged this with our training coordinator and team leader for follow-up and coaching. We’re committed to doing better.

If there’s anything we can do to help make things right—or improve the experience going forward—we’d genuinely appreciate the opportunity. You're welcome to get in touch with our team on 1300 848 302 or via email at admin@testandtagtraining.com.au.

Rated 3 out of 5 stars

A Long day

The course went far too long for the amount of information been presented.

June 11, 2025
Test & Tag Training logo

Reply from Test & Tag Training

Hi Will,

Thanks for your feedback, we really appreciate you taking the time to share your experience.

We understand that the day can feel long for some, especially when there’s a lot of new information to cover in a single session. That said, the course length is carefully designed to meet national training standards and ensure students leave with the confidence and skills to test and tag safely and legally.

Some students actually tell us they’d prefer more time for hands-on practice, while others feel it’s just right—so we do our best to strike that middle ground.

The good news is, your support doesn’t end at the end of the day. If you ever need a refresher, have questions, or want help with anything testing and tagging related, our lifetime technical support is there for you—no extra charge.

Thanks again for training with us, and we hope the skills you learned serve you well.

Kind regards,
The Test & Tag Training Team
1300 848 302

Rated 4 out of 5 stars

The face-to-face training course

The face-to-face training course, excellent instructor Doug provided clear explanations and examples that covered the needs of all students, regardless of their level of knowledge. Great written materials which we get to keep.

Preliminary WHS material, would have been better if students could retain/print a hard copy. I know material changes, but very useful information and links to relevant sections of legislation, etc.

June 18, 2025
Rated 3 out of 5 stars

No Certificate Yet

After completing the course I received 2 emails. 1st one stated one of my online modules was not completed and needed to be completed before certificate can be issued. I rang you and was told no, that is not correct and disregard the email. The 2nd email stated that my certificate could not be issued because my student enrolment form was not complete and please go online and complete it. I rang you again and spoke to Neil and again he said I should not have been sent either of those emails and he doesn’t know why they were sent to me.
Neil checked and everything to do with my course is correct, nothing is outstanding and he said my certificate should take maybe a week to be sent out.
That was 10 days ago and I still haven’t received it or any explanation as to why I haven’t got my certificate yet. As you can appreciate I am not impressed with what has happened since completing the course.

June 3, 2025
Rated 4 out of 5 stars

T& Tag review

The face to face course was good packed with information, maybe too packed for a senior like me, my head was ready to explode at the end of it, might be an idea to run it over 2 days. Russ Tuff was very enjoyable and quite a character with great sense of humour and stories.
Bit of misshap with the online component but was sorted in the end.

June 4, 2025
Rated 1 out of 5 stars

Poor company service

Course was really good, excellent content

However, we require a physical card for our industry

So will have to go to another company to be retrained and provided with a card

Very disapointed with the service

June 3, 2025
Rated 5 out of 5 stars

The training was excellent although the…

The training was excellent although the practical side was a little haphazard. Maybe a few tweaks is in order to that element of the training.
Tha follow up support provided after going ‘live’ is outstanding. The folk I addressed my questions with were knowledgeable and patient. Outstanding!

May 27, 2025

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