Very easy to book. Great communication. Excellent garage. But just a shame that an incorrect part was ordered ahead of the work starting
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Was supposed to call me first thing in the morning and never did. Booked time slot for am and before 12 midday. Didn't come till 2 o'clock. I had to ring the company around 11 o'clock as I heard nothi... See more
Company replied
Heard nothing about my appointment on the day. Had booked a morning slot which should have arrived before 12. I rang at 1:45 to be told they would arrive at 2:10. After receiving 2 emails and te... See more
Company replied
We only used them as we couldn't get our car to a garage due to the starter motor going, diagnosed by AA, having had to call them when got home from work. On the day they were booked to come we had a... See more
Company replied
Company details
About The AA Smart Care
Written by the company
MOTs, services and repairs brought to you through the convenience of our local AA approved garage network.
AA approved local garages
- Every one of the garages in our network is audited to ensure it meets our highest quality, service and training standards
- The garage technicians are expertly trained in petrol, diesel and electric vehicles
Fixed & transparent pricing
- You’ll know exactly what you’re going to pay, with no hidden extras
- We’ll chat to the garage to make sure that any additional work needed is accurate, and give you a quote to approve before it’s carried out.
Guaranteed quality of work and repairs
- We’re so confident in the work, we guarantee all parts and labour for 12 months
- The garages in our network always fit quality parts, made to the same standard as the original manufacturer equipment
- All prices, including labour, are checked to make sure they’re accurate
Easy online booking
- You can book online at a garage local to you, on a date of your choice
- Book up to 90 days in advance
- You have access to a UK wide network of local garages.
Contact info
United Kingdom
- theaa.com/car-care/book/start
3.9
Great
18K reviews
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MOT and Major Service
Competitive pricing.
Easy to book.
Good communications.
Local garage collected my car.
Work was completed quickly.
July 9, 2026
Mechanic was Very informative of what…
Mechanic was Very informative of what he was doing and clean and tidy very professional thanks very much 😁👍
July 15, 2026
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Stress-free!
Easy booking service, reasonable price with collection, friendly staff collected car with no issues. Stress-free process for MOT and Service without needing to sit around all day waiting at the garage. Was collected during my working day and ready back home by 5pm. Brilliant.
July 16, 2026
Reply from The AA Smart Care
Thanks for sharing your experience Megan. We're pleased everything went smoothly 💛🙂.
Was very late.
Was supposed to call me first thing in the morning and never did. Booked time slot for am and before 12 midday. Didn't come till 2 o'clock. I had to ring the company around 11 o'clock as I heard nothing so communication isnt the best. The bloke who came though was spot on and couldn't fault him at all so credit to him. But when your expecting a call as per email states with a time slot and not receiving one is pretty poor in my eyes.
July 14, 2026
Reply from The AA Smart Care
Hi Tony, we're sorry to hear about the communication issues and hope you've since spoken with our Customer Service team so this could be looked into and fed back.
Smart Care.... Not so smart
Using smart care supposed to be stress free and deal with any problems through them. But first problem with car, contacted smart care and was told to deal direct with the garage, because there computers were down.
Smart Care, not so smart. Wont be using them again.
July 15, 2026
Reply from The AA Smart Care
Hi Stuart, we're really sorry about this. We have been experiencing some technical issues but these are all sorted now. We hope this was explained at the time and everything is ok now.
Job well done
July 15, 2026
Great service and communication before…
Great service and communication before during and after the service. Kept me informed of any issues with the car. And also gave a summary at the end of the service. Great value for money
July 15, 2026
Worst service I have EVER received
Please see moto logics (the company you subcontracted to do the work) most recent Google review from myself and this will explain all.
July 15, 2026
Reply from The AA Smart Care
Hi Katie, we're unable to locate this. Please give us a call on 0330 018 3446 if there's anything we can help with.
Another twelve months motoring. The car was picked up when you said it…
The car was picked up when you said it would. It was delivered back when you said. I was given full details of what was found during the service and what was carried out. Also what needed to be carried out on the car in the near future to keep it legal.
July 15, 2026
Great service and easy to use app
Great service and easy to use app, very satisfied with everything, thanks.
July 15, 2026
Reply from The AA Smart Care
Brilliant to see this, John. Thanks for leaving 5 stars.
Booked brake pad change for front and…
Booked brake pad change for front and rear. Although the technician did arrive after the allocated time slot he was very apologetic for being late
Technician was very informative and did an excellent job .I would definitely use the service again.Thank you AA.
July 15, 2026
My car supposed to be back the same day…
My car supposed to be back the same day before 5 o’clock but I got my car back the third day I paid £200 for the service and £120 for Taxi. It’s cost me very expensive.
July 15, 2026
Reply from The AA Smart Care
Hi Sheraz, we’re sorry to hear this. If you would like to discuss this, please get in touch with us directly with your booking details, and our team will help look into and raise any concerns further.
Car came back broken with big engine fault
AVOID - Was a smooth online experience, however the car game back with a large engine fault from one of their partners garages - they haven’t resolved it and told we can’t drive the car. Will likely end up needing legal support.
July 15, 2026
Reply from The AA Smart Care
Hi James, we’re sorry to hear this. So we can help, please give us a call and our team will work to resolve the situation as soon as possible.
Booking was a disaster
Booking was a disaster. I originally booked a service and MOT with a pick up from my home and a drop off. This is the first time I have tried this. I booked a week in advance. On Friday before service I was informed the garage couldn't pick up car only drop off. I phoned Prestige who managed the booking on Saturday to confirm I would still go ahead and just have it delivered back. When I arrived on Monday morning I was told they couldn't deliver it back either. So a whole day was ruined. Had to cancel plans and return later that day. I must point out that the garage was not to blame and they carried out a very good service and MOT. The garage told me that they had communicated to Prestige that they could not pick up or deliver immediately after the booking. But prestige didn't tell me until five days later, and then it was still the wrong information. So in all, five emails, five text messages and two phone calls from the booking company and all with the wrong information. 15 minutes before I took the car in they were still telling me that the car would be delivered back. I did phone again to make a complaint on the same day as service but although they said they would get back to me, they didn't. AA needs to review their booking system with Prestige. All in all, great garage, terrible booking service from Smart Care /Prestige.
July 13, 2026
Reply from The AA Smart Care
Hi Michael, we’re sorry to see this and that there has been reason to raise a complaint. A dedicated team will help investigate any concerns you have raised. If you can keep in touch with the team directly, they will help with any questions or updates.
Mark was pleasant
Mark was pleasant, punctual and carried out the service very efficiently. It cost as quoted with no hidden extras
July 15, 2026
Very efficient booking and service
Nice chap. Arrived on time. Didn't want to waste time chatting. Got on with the job.
The booking process was very easy to do and the updates were great
July 15, 2026
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