The Back Shop (Now Back In Action tm) Reviews 142

Missing Items in box.
I emailed yesterday as my 2 sitfit plus cushions came without needles to insert into the pump. I haven't yet received a reply. Thanks

Excellent product recommended by a friend. Speedy, efficient delivery.

Great product from this shop. If you have never been to visit, you should go, if only to try out opsvik's famous gravity chair!

Immediate response on ordering the Humantool saddle seat was much appreciated. Product was delivered in two days which I thought was super-fast and the saddle seat is great, finding it extremely comfortable and has already eased tension in my lower back and can feel the benefit of my hips being positioned in a more open alignment. Many thanks.

very efficient ordering service, product arrived very promptly and is excellent.

i object to rating companies trying to dictate my behaviour. i'm happy to supply a rating, i'm not happy to give you more of my time. go away!

Update, the back shop got in touch straight away and informed us that we would not have to pay to send the product back, by this point we had fixed the fault. The company then informed us they would be sending us a free replacement as well. Excellent customer service. Thank you

Ordering was easy and the Lumber roll turned up quickly. However the strap on the back was broken. When I looked at the returns policy it said we have to pay for the return, the lumber roll was only £23 so it would not be worth our while sending it back. One of the teachers will be stitching it

Order dispatched promptly arrived in a couple of days, only little 'hitch' was the VAT form, but dealt with very well.
Good prompt service would recommend them.

I knew what I wanted having used the Backpal many years ago found it worked very well.
It was easy to order on The Back Shop's website and was swiftly dispatched and delivered.

Ordered a McKenzie roll and it was delivered on time and was as described

Exactly as ordered. (repeat order)

Having suffered an office chair that apparently is well suited to most people's backs long enough I was on the lookout for a lumbar support with an amount of flexibility and sitting partner fits the bill perfectly and I finally manage to get through a days work without the usual back, neck and shoulder pain, bliss! Though be warned it takes a bit getting used to and some of my back muscles weren't all to pleased to begin with. In terms of customer service, I didn't receive a confirmation email for my order so phoned the customer service to find out my order is already on the way, less than 12 hrs after ordering. The courier service kept me up to date and was probably the most reliable considering we live in a remote location and have to rely on safe location delivery.

Good service excellent product

the humantool saddle that I bought is by far the best buy for me over the past few years!

Great service, the seat wedge has really helped with my posture, no more stiff back!

Easy mail order pages to select products and very good service
with order and tracking and delivery. very efficient

delivered sooner than expected, good quality for money

Shanice provided me with excellent service and advice.

Excellent product and service. Thank you.

Great choice of products and great service.