The Back Shop (Now Back In Action tm) Reviews 142

TrustScore 5 out of 5

4.9

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See what reviewers are saying

Rated 5 out of 5 stars

I've had a bad back for 9 years and had had enough. I found Back in Action Marlow store to try out sofa, chairs and mattresses. Iliana the Manager there let me stay all day to try out the furniture.... See more

Rated 5 out of 5 stars

I knew what product I wanted (a replacement for a worn out item). Found The Back Shop via Google, excellent & informative web site, competitive price, & one of the most efficient & speedy delivery ser... See more

Rated 5 out of 5 stars

I spent ages dithering, changing my mind, trying seats out, dithering again.. but the person who served me was the epitome of patience. She also gave invaluable advice and guidance on other ways I co... See more

Rated 5 out of 5 stars

The advisor I saw was absolutely brilliant and steered me towards a much more suitable product than I would have gone for if purchasing on line. She also saved me from getting another unsuitable produ... See more

Company details

  1. Office Furniture Store
  2. Bedroom Furniture Store
  3. Furniture Store
  4. Shoe Store

Written by the company

The Back Shop has been aquired by "Back In Action" forming the UK's Premier Ergo-Furniture Retailer. Branded as "Back In Action : THE Back Shop" This extends The Back Shop to four great retail stores in Marylebone, Amersham, Bristol and Marlow. Back in Action has its own Trustpilot section which reflects the increased service now given to former Back Shop clients.


Contact info

4.9

Excellent

TrustScore 5 out of 5

142 reviews

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Rated 5 out of 5 stars

Perfect mould for your back comfort

I was recommended the Back Friend by my physio as I have been having treatment on my back and feet twice a month, and he realised that my body is out of alignment, my left hip up to high and my body twisting slightly to the right, this has most probably been for some time as I am 65 and have had problems with my back for some 20 years, the muscles on the right-hand side are very short and tense, because they are over-compensating for my body being out of alignment. I received the Back Friend the day after it was dispatched and have used it ever since. Straight away I realised it was automatically placing my spine in the correct position, and my physio noticed the difference as soon as he saw me a week after it arrived. I find I do not ache as much as I did previously and feel so much better in myself. The Back Friend is quite an amazing product.

November 19, 2014
Unprompted review
Rated 5 out of 5 stars

My Back Friend is My Best Friend.................and it doesn't argue with me!!

I have been a new person since acquiring my Back Friend! After my back fusion operation, things started to improve greatly, but I needed to take a cushion for my back wherever I went. Then my husband bought me my Back Friend. FANTASTIC! It is literally 'My Best Friend' - having the handle really helps, such an easy thing to travel with - It has been a godsend!

November 9, 2014
Unprompted review
Rated 5 out of 5 stars

Brilliant Service!

I ordered a 'back friend' from The Back Shop one day, and received it the next! This is the fastest service I have ever had when ordering on line - and the 'back friend' is pretty good too. Their website also has some useful advice for dealing with these difficult backs.

October 15, 2014
Unprompted review
Rated 5 out of 5 stars

Truly excellent service!!

Product delivered exactly as ordered, in perfect condition and so promptly it surprised me - thank you very much!!!!!
If you are looking to purchase a 'back-friend' then use The Back Shop!!!!!!!!

October 6, 2014
Unprompted review
Rated 5 out of 5 stars

Simple but brilliant

Have just flown to Sydney and found this cushion to be brilliant. Made a real difference and enabled me to get a decent sleep without usual neck ache.

September 16, 2014
Unprompted review
Rated 5 out of 5 stars

The place to get BACK in shape

Always fast delivery, fair prices on products and seems like a good range. The Back friend has been an absolute life saver for me in giving me the right support to enable me to sit for more than a few minutes and be comfortable. Just ordered 2nd one to keep in car for away trips (as I'd forgotten a few times!!)

September 11, 2014
Unprompted review
Rated 4 out of 5 stars

Back straightener!

I have only had this product for a few days and so it's difficult to say very much about it at this stage. I have used it a couple times and it certainly does what it says on the box.

I must say that I placed my order and the service was excellent, I was kept up to date with emails and it arrived much earlier than was expected. Very impressed! Would recommend this company to everyone.

August 24, 2014
Unprompted review
Rated 5 out of 5 stars

101%!!!

The Mobiliser has saved me from the fear of a life of pain. It has been more than I could wish for. On top of that the service from Anthony at Back in Action in Marlow has been wonderful.

Thank you

August 22, 2014
Unprompted review
Rated 5 out of 5 stars

good service, good product

The wedge cushion I ordered arrived very promptly. I use it to sit on a wooden dining room chair, and it has helped with lower back ache and sciatica. It has taken a bit of getting used to, but I am definitely sitting up straighter!

August 20, 2014
Unprompted review
Rated 5 out of 5 stars

Professional, Helpful, Efficient and fast delivery

It was a pleasure to shop at the back shop. I called to get advise before ordering online and the person that helped was knowledgeable and helpful. My order arrived 2 days later. It was a pleasant experience and the quality of the products excellent as always.

August 5, 2014
Unprompted review
Rated 5 out of 5 stars

1st class act!

I ordered a Backfriend recently - an excellent product and a great delivery service both provided by The Back Shop!

July 13, 2014
Unprompted review
Rated 4 out of 5 stars

Life-saving cushion

This is the first time I've bought a back cushion from The Back Shop, and the service was excellent, with prompt delivery of the items. The cushion does not disappoint, in that it provides perfect lumbar support which means I can sit on virtually any chair. I have only one slightly negative comment, which is that it is a little heavier (though not "heavy") than the cushions I used to buy from Posture Curve, who have ceased trading now.

July 7, 2014
Unprompted review
Rated 5 out of 5 stars

excellent service

The service was first class. I ordered on Sunday, the order was processed on Monday and here on Tuesday. What could be better than that?

N Moxon

June 29, 2014
Unprompted review

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