The Back Shop (Now Back In Action tm) Reviews 142

TrustScore 5 out of 5

4.9

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See what reviewers are saying

Rated 5 out of 5 stars

I've had a bad back for 9 years and had had enough. I found Back in Action Marlow store to try out sofa, chairs and mattresses. Iliana the Manager there let me stay all day to try out the furniture.... See more

Rated 5 out of 5 stars

I knew what product I wanted (a replacement for a worn out item). Found The Back Shop via Google, excellent & informative web site, competitive price, & one of the most efficient & speedy delivery ser... See more

Rated 5 out of 5 stars

I spent ages dithering, changing my mind, trying seats out, dithering again.. but the person who served me was the epitome of patience. She also gave invaluable advice and guidance on other ways I co... See more

Rated 5 out of 5 stars

The advisor I saw was absolutely brilliant and steered me towards a much more suitable product than I would have gone for if purchasing on line. She also saved me from getting another unsuitable produ... See more

Company details

  1. Office Furniture Store
  2. Bedroom Furniture Store
  3. Furniture Store
  4. Shoe Store

Written by the company

The Back Shop has been aquired by "Back In Action" forming the UK's Premier Ergo-Furniture Retailer. Branded as "Back In Action : THE Back Shop" This extends The Back Shop to four great retail stores in Marylebone, Amersham, Bristol and Marlow. Back in Action has its own Trustpilot section which reflects the increased service now given to former Back Shop clients.


Contact info

4.9

Excellent

TrustScore 5 out of 5

142 reviews

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Rated 5 out of 5 stars

Excellent service

The blurb said that I might have to wait a few days for delivery but I was delighted to receive the 'Backfriend' delivered to work the next day. Suffering, as I do, from a bad back, only those with pain will recognise the value of such a service. Well done Backshop. Anyway that's the service. And now to the backchair - it seems to be working, I have less pain than I did a week ago. I may have to get another for home, car etc. It was recommended by a work colleague who swears by hers. Glad I listened. - LB Berkshire

August 14, 2013
Unprompted review
Rated 5 out of 5 stars

The Easy Back Cure

At the time of writing I would recommend the back support I bought from the Backshop. It is simple, but effective
and, although I have only had it for a short time, it is doing my aching back the world of good.

August 3, 2013
Unprompted review
Rated 5 out of 5 stars

simply the best!

I found The Back Shop by accident but it was pure serendipity! Telephone service was polite, helpful and they rang to confirm my order had arrived at the shop.

In the store everyone was helpful and it was a pleasure to shop there. Definitely goung back for more!

RuthT

August 1, 2013
Unprompted review
Rated 5 out of 5 stars

Sitting Partner gives comfy lumbar support

Excellent quick service. The product is good, but takes a little getting used to. Looks as though it will be useful ion lots of different settings, so far I have only tried it on the sofa and dining room chair. Nice to have a soft back support that still provides the lumbar support.

June 30, 2013
Unprompted review
Rated 5 out of 5 stars

Easy and Efficient

Ordered a BackPal from the Back Shop and got all the information I needed to make my choice on the website. Ordered at lunchtime on Friday and presto, my BackPal arrived with the morning post on Saturday. Brilliant.

June 15, 2013
Unprompted review
Rated 5 out of 5 stars

Wowed by the delivery guy who brought the box to my desk!

Service was great as always - I have purchased a number of times for personal use and work colleagues, and have been confident enough to refer to others.

The latest purchase (order number 302826 & Interlink Express
Tracking number: 9172717280) was delivered by a very pleasant delivery man who made the effort to find my office in a very large building behind locked doors (when usually delivery personnel just drop it off at our goods delivery yard). This was most definitely a WOW moment and put a smile on my face. I must add, this was simultaneously happening when I was advising a colleague to keep a look out for the delivery!
Thank you.

June 14, 2013
Unprompted review
Rated 5 out of 5 stars

BRILLIANT PRICE - BRILLIANT SERVICE!!

Because the price was so competitive I was a little sceptical that there could be customer service to match. How wrong I was! I placed the order one morning and the backfriend was delivered the very next afternoon. Astonishing.

Truly "brilliant price - brilliant service". A company I would happily recommend to anyone.

Very many thanks indeed.....

May 30, 2013
Unprompted review
Rated 5 out of 5 stars

Brilliant Price, Speedy Delivery with Free Postage

Hi I needed to replace my Back Friend, was going to order direct from ME Design but found them too pricey. Found The Back Shop after doing an Internet Search they had exactly what I wanted for £21 cheaper!! Ordered in the afternoon and couldnt believe it the Courier got me out of bed the very next day! Unbelieveable quick service, great price and no postage costs. No complaints what so ever. Thank You.

May 22, 2013
Unprompted review
Rated 5 out of 5 stars

Excellent service and product!

I really love my 'Humantool' seat. It feels like my back is being gently massaged while I'm sitting on it. I suffer from lower back problems not helped by working in front of a computer all day! As per instructions am using it for short intervals to start with, but no doubt will be using it for far long sessions soon. In fact I have already recommended this to friends.

May 17, 2013
Unprompted review
Rated 5 out of 5 stars

Efficient service

Product arrived very quickly and in excellent condition.
Excellent service from user friendly website to speedy delivery.
Thank you

May 14, 2013
Unprompted review
Rated 5 out of 5 stars

Informative and helpful

I purchased a kneeling chair from The Back Shop to help with back pain due to a prolapsed disc. They were incredibly informative and helpful and I am very pleased with my purchase.

May 1, 2013
Unprompted review

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