I've had a bad back for 9 years and had had enough. I found Back in Action Marlow store to try out sofa, chairs and mattresses. Iliana the Manager there let me stay all day to try out the furniture.... See more
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I knew what product I wanted (a replacement for a worn out item). Found The Back Shop via Google, excellent & informative web site, competitive price, & one of the most efficient & speedy delivery ser... See more
I spent ages dithering, changing my mind, trying seats out, dithering again.. but the person who served me was the epitome of patience. She also gave invaluable advice and guidance on other ways I co... See more
The advisor I saw was absolutely brilliant and steered me towards a much more suitable product than I would have gone for if purchasing on line. She also saved me from getting another unsuitable produ... See more
Company details
Written by the company
The Back Shop has been aquired by "Back In Action" forming the UK's Premier Ergo-Furniture Retailer. Branded as "Back In Action : THE Back Shop" This extends The Back Shop to four great retail stores in Marylebone, Amersham, Bristol and Marlow. Back in Action has its own Trustpilot section which reflects the increased service now given to former Back Shop clients.
Contact info
67 George Street, W1U 8LT, London, United Kingdom
- 020 7935 9120
- info@backinaction.co.uk
- thebackshop.co.uk
Excllent service, very pleased with them
The products are very good.
Worked well for me!
No issues, very efficient pleased withe the back friend
Why didn't I find your website decades ago! My back thanks you from the bottom of my back!
Excellent website, products and service. My Dynaspine travel support is sheer heaven and in its well designed travelling pouch, fits neatly into the top zippered compartment of my suitcase.
The service we received from the Back Shop has been excellent
From my initial enquiry on the phone to receiving my order through the post your service was extremely helpful, informative and straight forward. We are also very pleased with our purchase!
Excellent service
The blurb said that I might have to wait a few days for delivery but I was delighted to receive the 'Backfriend' delivered to work the next day. Suffering, as I do, from a bad back, only those with pain will recognise the value of such a service. Well done Backshop. Anyway that's the service. And now to the backchair - it seems to be working, I have less pain than I did a week ago. I may have to get another for home, car etc. It was recommended by a work colleague who swears by hers. Glad I listened. - LB Berkshire
Great service and range of items
Bought a stool for my standing desk, works great.
Excellent product, Quick service
I would recommend The Back Shop to anyone, friendly service, good quality products, super fast delivery.
The Easy Back Cure
At the time of writing I would recommend the back support I bought from the Backshop. It is simple, but effective
and, although I have only had it for a short time, it is doing my aching back the world of good.
simply the best!
I found The Back Shop by accident but it was pure serendipity! Telephone service was polite, helpful and they rang to confirm my order had arrived at the shop.
In the store everyone was helpful and it was a pleasure to shop there. Definitely goung back for more!
RuthT
Back Friend, an excellent product provided by a reliable, professional company.
This is the third 'back friend' support I have purchased over the last 20 years and would not manage without it. I am relieved this item is still available. The Back Shop provides a reliable professional service.
Sitting Partner gives comfy lumbar support
Excellent quick service. The product is good, but takes a little getting used to. Looks as though it will be useful ion lots of different settings, so far I have only tried it on the sofa and dining room chair. Nice to have a soft back support that still provides the lumbar support.
Easy and Efficient
Ordered a BackPal from the Back Shop and got all the information I needed to make my choice on the website. Ordered at lunchtime on Friday and presto, my BackPal arrived with the morning post on Saturday. Brilliant.
Wowed by the delivery guy who brought the box to my desk!
Service was great as always - I have purchased a number of times for personal use and work colleagues, and have been confident enough to refer to others.
The latest purchase (order number 302826 & Interlink Express
Tracking number: 9172717280) was delivered by a very pleasant delivery man who made the effort to find my office in a very large building behind locked doors (when usually delivery personnel just drop it off at our goods delivery yard). This was most definitely a WOW moment and put a smile on my face. I must add, this was simultaneously happening when I was advising a colleague to keep a look out for the delivery!
Thank you.
Prompt and efficient delivery
Item was what I expected and I am happy with the product
BRILLIANT PRICE - BRILLIANT SERVICE!!
Because the price was so competitive I was a little sceptical that there could be customer service to match. How wrong I was! I placed the order one morning and the backfriend was delivered the very next afternoon. Astonishing.
Truly "brilliant price - brilliant service". A company I would happily recommend to anyone.
Very many thanks indeed.....
Brilliant Price, Speedy Delivery with Free Postage
Hi I needed to replace my Back Friend, was going to order direct from ME Design but found them too pricey. Found The Back Shop after doing an Internet Search they had exactly what I wanted for £21 cheaper!! Ordered in the afternoon and couldnt believe it the Courier got me out of bed the very next day! Unbelieveable quick service, great price and no postage costs. No complaints what so ever. Thank You.
Excellent service and product!
I really love my 'Humantool' seat. It feels like my back is being gently massaged while I'm sitting on it. I suffer from lower back problems not helped by working in front of a computer all day! As per instructions am using it for short intervals to start with, but no doubt will be using it for far long sessions soon. In fact I have already recommended this to friends.
Efficient service
Product arrived very quickly and in excellent condition.
Excellent service from user friendly website to speedy delivery.
Thank you
Really speedy delivery and good product
My first purchase experience from the Back Shop was an excellent experience and I would not hesitate to recommend.
Informative and helpful
I purchased a kneeling chair from The Back Shop to help with back pain due to a prolapsed disc. They were incredibly informative and helpful and I am very pleased with my purchase.
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