The British Vape Company Reviews 

196
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

This vape shop has been offering same day (order before 3pm) deliveries for ages now but still feels like Dorset's best kept secret. The delivery service from Chris, come rain or shine, is amazing and... See more

Company replied

Rated 5 out of 5 stars

The most friendly and helpful people you’ll ever meet! I’ve been a customer for a few years now and wouldn’t shop anywhere else and as for Chris the delivery man I take my hat off to you, same day del... See more

Company replied

Rated 5 out of 5 stars

Broadstone branch, fabulous! Always really friendly, helpful and great advice, I enjoy my weekly visit! The added bonus is if I'm working away and can't make it back in time to get to the store, if I... See more

Company replied

Rated 5 out of 5 stars

Received my regular online order of Virginia Finest. Liquid seems much thinner than previous batches and as such I’m burning through it really quickly. Updated from 1 star review. Received a prompt... See more

Company replied

Company details

  1. Electronic Cigarette Store
  2. Vaporizer Store

Information provided by various external sources

With Over A Decade Of Experience You Can Be Sure To Vape Safer With The British Vape Company. Specialists In E-Liquid & Hardware.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

196 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(196)

10 reviews in the last 12 months

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Rated 5 out of 5 stars

Rachel is a credit to the company

Rachel is a credit to the company.

She sorted my issue and went above and beyond. Even contacted me late on Saturday night helping to resolve a delivery issue (Which was not even their fault) I will be using this company for everything moving forward.

January 17, 2022
Unprompted review
The British Vape Company logo

Reply from The British Vape Company

Thank you ☺️ 🇬🇧💨

Rated 5 out of 5 stars

Outstanding service!

I am sooo delighted to have found this shop. Customer care is excellent, great range of products, and the delivery service is amazing! Chris is just the real MVP of the delivery people! Many thanks from a very happy customer! :)

December 31, 2021
Unprompted review
The British Vape Company logo

Reply from The British Vape Company

Thank you ☺️ 🇬🇧💨

Rated 5 out of 5 stars

Thank you for a perfect delivery again.

Thank you for a perfect delivery again.
Shop always has a very good selection of juice.
Always helpful with friendly advice and no pressure to buy anything.
Had been using Tidal but this company is by far head and shoulders above the rest.

November 23, 2021
Unprompted review
The British Vape Company logo

Reply from The British Vape Company

Thank you ☺️ 🇬🇧💨

Rated 5 out of 5 stars

New vaper in Broadstone branch

I went into the Broadstone branch on Saturday 7th August not knowing fully what I required being a new vaper
The gentleman in the branch talked me through all that was required and was very polite and efficient with his knowledge and a great experience where I will be returning

August 9, 2021
Unprompted review
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Reply from The British Vape Company

Thank you so much for this lovely feedback 😊

Rated 5 out of 5 stars

Excellent service

We have been using British Vape Company for 2+years and the service is 1st class! Same day delivery has been brilliant through lockdown and we continue to use it now. All the staff are extremely helpful and friendly, would definitely recommend

July 3, 2021
Unprompted review
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Reply from The British Vape Company

Thank you Colleen for the review and using our services its much appreciated 😊🇬🇧💨

Rated 5 out of 5 stars

Setting the benchmark for vape shops

Setting the benchmark for vape shops. Have used them for 18 months and not been anywhere else since. Same local day delivery, reward schemes and just really good service all round

July 3, 2021
Unprompted review
The British Vape Company logo

Reply from The British Vape Company

Thank you for review and using our services its much appreciated 😊🇬🇧💨

Rated 5 out of 5 stars

Brilliant, can't fault them!

Brilliant same day delivery service, and they even chucked in a few extra packs of cotton and some sweets :), I look forward to using BritishVape again!

June 17, 2021
Unprompted review
The British Vape Company logo

Reply from The British Vape Company

Thank you for review and glad your enjoying our delivery service 😊🇬🇧💨

Rated 5 out of 5 stars

Customers for 3 years. Great company 👍

We've been visiting the parkstone store on and off for 3 years. During covid when they introduced the next day delivery to local areas was amazing, super efficient and so much easier especially with having a new born baby too.
Since the store has reopened we've continued to use this service and really enjoy our chit chat with Chris when he delivers. Rachel has always been fabulous in store and communication via email has been just as good. Any questions or help is always quickly received and responses are super helpful, they always aim to please. 3 years of the 'pink one' please don't stop what your doing guys 👍

May 22, 2021
Unprompted review
The British Vape Company logo

Reply from The British Vape Company

Thank you Kerri we really appreciate your support and feedback 🥰🇬🇧💨

Rated 5 out of 5 stars

I have been a customer for a few years…

I have been a customer for a few years now and since the beginning of lockdown have been ordering with delivery. Same day delivery on every order. Very fast and efficient will always recommend.

May 22, 2021
Unprompted review
The British Vape Company logo

Reply from The British Vape Company

Thank you Amanda for your support 😊🇬🇧💨

Rated 5 out of 5 stars

Always a great service

Always a great service. I order the sub juice for my husband and take advantage of same day delivery in the local area. Brilliant.

May 15, 2021
Unprompted review
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Reply from The British Vape Company

Thank you Julie for the review and using our same day service 🥰🇬🇧💨

Rated 5 out of 5 stars

Excellent service

Excellent service! Order in the morning my delivery arrives by the afternoon. 5 star service all throughout lockdown cannnot fault.

May 15, 2021
Unprompted review
The British Vape Company logo

Reply from The British Vape Company

Thank you Julie for supporting us through lockdown and your continued support ☺️🇬🇧💨

Rated 5 out of 5 stars

The only vape company you will ever need.

Another great delivery from you many thanks,Chris the delivery guy is a great ambassador for your company as energetic and enthusiastic as the people in store, been using you guys for a number of years now nobody comes close,keep up the great work.
Many thank Lee

May 15, 2021
Unprompted review
The British Vape Company logo

Reply from The British Vape Company

Wow thanks Lee, fantastic review Chris will be so pleased he loves his job and always goes above and beyond to help customers to get safe delivery of their favourite vape goodies 👍😊🇬🇧💨

Rated 5 out of 5 stars

These guys are great

These guys are great especially through the lockdown with same day delivery for free and very good prices.

April 25, 2021
Unprompted review
The British Vape Company logo

Reply from The British Vape Company

Thank you Oliver for your review and support 🥰🇬🇧💨

Rated 5 out of 5 stars

Good prices & same day delivery

Have ordered many times from here & and all my orders have come when scheduled on the same day and with lot's of various vape juices to choose from at good prices would highly recommend.

April 19, 2021
Unprompted review
The British Vape Company logo

Reply from The British Vape Company

Thanks Max for a great review we really appreciated your support 👍😊🇬🇧💨

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