The Brownie Company Reviews 

113
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Delicious brownies, beautifully packed. Have been giving the Mixed Brownie Box for birthdays lately - so easy as it's all ordered online, baked fresh, packaged beautifully and delivered with a handwri... See more

Company replied

Rated 4 out of 5 stars

Very happy with the service received in terms of selection, delivery time and advice. The brownies themselves were a bit dry (gluten free) which is why I've given only a 4* I have in the past been t... See more

Company replied

Rated 5 out of 5 stars

Easy experience from ordering to eating, including a email checking whether they were intended for a Christmas gift. Absolutely without a doubt we will be ordering again. These are genuinely the... See more

Company replied

Rated 5 out of 5 stars

Bought as a gift & the feedback was 'Absolutely 😋' & no one but the recipient was getting much of a look in. Excellent customer service from Amanda too. The delivery charge was higher than expected,... See more

Company replied

Company details

  1. Cake Shop

Written by the company

Hand-stirred single batch brownies since 2005. Baked from home near Stamford, Lincolnshire, and delivered nationwide


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

113 reviews

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4.7

All reviews

(113)

6 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent product

The company did what they promised, kept us informed and delivered an excellent product. The recipient said the brownie was 'seriously good'. The email from the person baking it was a nice touch.

September 19, 2023
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Reply from The Brownie Company

Hi Ross, thank you so much for taking the time to leave such a lovely review, so good to hear that the brownies were a success! Wishing you all the best, Amanda

Rated 5 out of 5 stars

Delicious brownies

Delicious brownies, beautifully packed. Have been giving the Mixed Brownie Box for birthdays lately - so easy as it's all ordered online, baked fresh, packaged beautifully and delivered with a handwritten note (which always seems soooo much better than a print out). Never eaten a brownie that comes anywhere near these. Top stuff!

July 3, 2023
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Reply from The Brownie Company

Hi Amy...so pleased you love the brownies and thanks so much for taking the time to leave such a lovely review and for being such a fab customer! All the best, Amanda

Rated 5 out of 5 stars

Very Tasty

Delicious brownies. Reliable service, great communication about delivery.

April 26, 2023
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Reply from The Brownie Company

Hi Lucy, thanks so much for your lovely comments...so happy to hear you enjoyed the brownies! All the best, Amanda

Rated 5 out of 5 stars

Beautiful brownies and amazing customer service

Beautiful brownies and amazing customer service with prompt delivery. They also went above and beyond after a mistake I made and I can’t be more grateful for how kind and helpful they’ve been.

November 12, 2022
Unprompted review
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Reply from The Brownie Company

Morning Emily, thank you so much for your lovely review and huge apologies for the late response...I really appreciate your lovely words. Wishing you all the best, Amanda

Rated 5 out of 5 stars

Best brownies I have ever eaten and…

Best brownies I have ever eaten and very well presented 🎁 would recommend 😋 👍🏻

September 16, 2022
Unprompted review
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Reply from The Brownie Company

Hi Richard, hope you had a lovely weekend and thank you so much for taking the time to leave such a lovely review. So pleased you enjoyed the brownies! All the best, Amanda

Rated 5 out of 5 stars

Love these

Love these, moist, choclately and very moreish

September 6, 2022
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Reply from The Brownie Company

Morning Annette, thank you so much for your lovely comment, I really appreciate it. All the best, Amanda

Rated 5 out of 5 stars

Outstanding

I ordered some brownies for my mums birthday - we had excellent service for the company with quick delivery. The brownies tasted AMAZING! Thank you so much 😊

August 3, 2022
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Reply from The Brownie Company

Hi Jo, hope your mum had the most amazing birthday on Monday and thanks again for having the brownies, so happy to hear that they were amazing!! Wishing you all the best, Amanda

Rated 5 out of 5 stars

My boys and I received our chocolate…

My boys and I received our chocolate brownie gift and box and it went down a treat. Thank you so much. It was scrumptious!!

May 31, 2022
Unprompted review
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Reply from The Brownie Company

Hi Sarah, thanks so much for this lovely review and apologies for the late response...we've just come back from our hols and it was a lovely email to open this morning! I'm so pleased to hear that you enjoyed the brownies. Wishing you all the best, Amanda

Rated 5 out of 5 stars

First class customer service as usual…

First class customer service as usual and amazing brownies.

May 23, 2022
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Reply from The Brownie Company

Hi Helen, thanks so much for the review, I really appreciate it and so pleased that the brownies were a success! Wishing you all the best, Amanda

Rated 5 out of 5 stars

Much appreciated

So appreciated the email asking if I wanted to include a handwritten message with the order. Thanks for the personal touch xxx

April 14, 2022
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Reply from The Brownie Company

Hi Ruth, I hope you had a lovely Easter and thanks so much for your review, I really appreciate it! Wishing you all the best, Amanda

Rated 5 out of 5 stars

Excellent in Quality all round

Excellent in Quality all round. I cannot recommend these highly enough. They are delicious and the service is great too.

March 18, 2022
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Reply from The Brownie Company

Thanks so much for the wonderful review Otto...so pleased you enjoyed the brownies! Wishing you a lovely weekend. All the best, Amanda

Rated 5 out of 5 stars

Great service

Great service, great brownies. They never fail to surprise me!

March 3, 2022
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Reply from The Brownie Company

Hi Bev, that's so lovely to hear! Thanks so much for taking the time to leave this review. Hope you have a lovely weekend. All the best, Amanda

Rated 5 out of 5 stars

Best Brownies I've ever had

Best Brownies I've ever had. Will definitely be ordering again.

February 6, 2022
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Reply from The Brownie Company

Hi Melissa

I hope you had a lovely weekend and thanks so much for taking the time to leave a review. So pleased you enjoyed the brownies, it's made my day!

All the best, Amanda

Rated 4 out of 5 stars

Great brownies have had thicker ones in…

Great brownies have had thicker ones in the past but that's just personal taste. Would I buy again and recommend The Brownie Company ? Yes without a doubt. Topped of with great service and personal communication makes the difference.

November 17, 2021
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Reply from The Brownie Company

Hi Adam

Thanks so much for taking the time to leave such a lovely review!

So glad you enjoyed the brownies.

Wishing you all the best, Amanda

Rated 5 out of 5 stars

Perfect brownie

Perfect brownie, beautifully gift wrapped and very delicious! 100% recommended, thank you!

October 20, 2021
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Reply from The Brownie Company

Thank you Tabitha for leaving such a lovely review...so pleased the brownies were a success!

All the best, Amanda

Rated 5 out of 5 stars

OMG simply the best ever YUMMY

Omg I had these Brownies sent to me for my birthday they are by a million miles the best tastiest brownies I have ever had and trust me I’ve had many lol. For a gift or just to treat yourself you really would not be disappointed I will be ordering more and sending them as gift to friends and family in the future for sure ….. YUMMY!!

October 17, 2021
Unprompted review
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Reply from The Brownie Company

Thank you Ju, that's so lovely to hear...I'm so pleased you enjoyed the brownies for your birthday!

I really appreciate you taking the time to leave such a lovely review, thank you.

Wishing you all the best, Amanda

Rated 5 out of 5 stars

My friend told they were delicious

My friend told they were delicious. I hope someone sends me some one day.

September 29, 2021
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Reply from The Brownie Company

Dear Dawn

Thanks so much for taking the time to leave such a lovely review...I'm so pleased to hear that your friend thought the brownies were delicious!

Wishing you all the best, Amanda

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