The Brownie Company Reviews 

113
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Delicious brownies, beautifully packed. Have been giving the Mixed Brownie Box for birthdays lately - so easy as it's all ordered online, baked fresh, packaged beautifully and delivered with a handwri... See more

Company replied

Rated 4 out of 5 stars

Very happy with the service received in terms of selection, delivery time and advice. The brownies themselves were a bit dry (gluten free) which is why I've given only a 4* I have in the past been t... See more

Company replied

Rated 5 out of 5 stars

Easy experience from ordering to eating, including a email checking whether they were intended for a Christmas gift. Absolutely without a doubt we will be ordering again. These are genuinely the... See more

Company replied

Rated 5 out of 5 stars

Bought as a gift & the feedback was 'Absolutely 😋' & no one but the recipient was getting much of a look in. Excellent customer service from Amanda too. The delivery charge was higher than expected,... See more

Company replied

Company details

  1. Cake Shop

Written by the company

Hand-stirred single batch brownies since 2005. Baked from home near Stamford, Lincolnshire, and delivered nationwide


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

113 reviews

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4.7

All reviews

(113)

6 reviews in the last 12 months

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Rated 5 out of 5 stars

Delicious brownies, great service.

Thank you so much for our fantastic mixed-slab brownies, we couldn’t be happier (and we couldn’t have eaten any quicker!).
We loved having the option to try new flavours and would definitely order the mixed flavours again.

We’ve ordered a few times now and always are impressed with the swift communication, quick delivery and service.
We especially appreciate receiving a timeframe for delivery and how beautifully packaged they are.

Genuinely the best brownies we’ve ever tasted.

March 2, 2021
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Reply from The Brownie Company

That's so lovely to hear Ellen! Our very first Mixed Box customer...really lovely to hear you enjoyed them!

Thanks so much for taking the time to review the brownies, it's greatly appreciated.

All the best, Amanda

Rated 5 out of 5 stars

Always send these as gifts and always…

Always send these as gifts and always well received! They’re delicious!

February 27, 2021
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Reply from The Brownie Company

Hi Elise

That's so lovely to hear... really pleased to hear that the brownies are such a success!

Thanks so much for taking the time to write this review, it's greatly appreciated.

All the best, Amanda

Rated 5 out of 5 stars

Excellent!

As always, an excellent product and superb service.

February 27, 2021
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Reply from The Brownie Company

Hi Ged

I'm so pleased to hear that!

Thank you so much for taking the time to write this review, I really appreciate it.

All the best, Amanda

Rated 5 out of 5 stars

The brownie slab arrived intact…

The brownie slab arrived intact packaged nicely in a tidy box. A lovely present. Very delicious.

February 26, 2021
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Reply from The Brownie Company

Hi Deborah

That's great to hear! Thank you so much for taking the time to write a review , I really appreciate it.

All the best, Amanda

Rated 5 out of 5 stars

The most delicious brownies I have ever tasted

I have used the Brownie Company three times now - the first time was just before Christmas when my company bought one of their boxed-up brownie "slabs" for every member of the team - about 80 of us. We had so many lovely messages back that we decided to do it again, as a surpise, at the end of January. This time we had even more, and even more heatfelt messages of thanks. Everyone loved them. So I then decided to give my partner the special Valentne's Day heart one just last week.
They really are the most delicious brownies I have ever tasted and everyone seems to agree. I have no idea how they do it, but the company must have a secret!
I called them up to let them know about the positive impact the company gifts had had on everyone's morale and they seemed very touched. Really nice people.
I cannot recommend this place highly enough!

February 18, 2021
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Reply from The Brownie Company

Hi Russell

Thanks again for taking the time to write such a lovely review...I'm so pleased the brownies continue to be such a success!

All the best, Amanda

Rated 5 out of 5 stars

Ordered the heart Brownie and was kept…

Ordered the heart Brownie and was kept in touch with arrival etc great service and even better Brownie!

February 13, 2021
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Reply from The Brownie Company

Hi David

Apologies for the late reply to your lovely review.

Thank you so much for taking the time, I really appreciate it.

All the best, Amanda

Rated 5 out of 5 stars

Purchased as a pick me up for friends…

Purchased as a pick me up for friends and they loved the brownies. Super communication and happy to arrange the date of delivery. Will def buy again. There are a lot of favours !

February 13, 2021
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Reply from The Brownie Company

Hi Helen

Apologies for the late reply to your lovely review.

So pleased that your friends enjoyed the brownies!

All the best, Amanda

Rated 5 out of 5 stars

Helpful customer service when I…

Helpful customer service when I contacted them with queries about the possibility of the brownies being delivered on a specific date. Brownies were delivered promptly and the recipient of the gift says they were super yummy!

February 12, 2021
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Reply from The Brownie Company

Thank you for your lovely review!

All the best, Amanda

Rated 5 out of 5 stars

So scrumptious!

So scrumptious!

Delivered the next day by hand as I’m local to the area (how lucky am I!)
Such a great pick me up for the whole family - will be ordering again soon!

Fully trusted and no hassle :)

February 10, 2021
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Reply from The Brownie Company

Hi Bethan

Apologies for such a late reply to your lovely review!

Hope you're keeping well.

All the best, Amanda

Rated 5 out of 5 stars

The brownie is so amazing

The brownie is so amazing. We bought a medium size and it was gone within a day!

February 10, 2021
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Reply from The Brownie Company

Apologies for the late reply...I just wanted to thank you so much for your lovely review!

All the best, Amanda

Rated 5 out of 5 stars

Delicious brownies

Delicious brownies. Great customer service.

February 9, 2021
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Reply from The Brownie Company

Apologies for the late reply...I just wanted to thank you so much for your lovely review!

All the best, Amanda

Rated 5 out of 5 stars

Lovely brownies

Lovely brownies, gratefully received!

February 7, 2021
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Reply from The Brownie Company

Hi Kevin

Apologies for the late reply! I just wanted to thank you for your lovely review, it's greatly appreciated.

All the best, Amanda

Rated 5 out of 5 stars

Delicious

Lovely, local company. Great, personalised service and according to the recipient the brownies are delicious!

February 4, 2021
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Reply from The Brownie Company

Hi Yvette

I just wanted to thank you for your review, a little late I know, apologies! I really appreciate you taking the time to post this.

All the best, Amanda

Rated 5 out of 5 stars

Just fab!

Just fab!
Thank you

February 4, 2021
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Reply from The Brownie Company

Thank you Hayley, that's so lovely to hear!

Apologies for the late reply, I really do appreciate your review.

All the best, Amanda

Rated 5 out of 5 stars

A mouthwatering gift

Ordered as a gift, my order was responded to swiftly, and excellent communication throughout ensured we were aware of at exactly what stage our order was at. Beautifully presented with a gift card, the brownies were fresh and apparently “delicious”. With a mouthwatering choice of flavours and competitively priced, I would highly recommend - being able to courier orders to varying locations also gives an edge!

January 31, 2021
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Reply from The Brownie Company

Hi Tracy

Apologies for the late reply...I just wanted to say thank you so much for the lovely review and for taking the time to post it, I really appreciate it.

So glad the brownies were a hit!

All the best, Amanda

Rated 5 out of 5 stars

Great gift!

Great gift!

Sent as a present to a serious chocoholic. He loved it! Highly recommended!

January 27, 2021
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Reply from The Brownie Company

Huge apologies for the late reply...I just wanted to thank you for your lovely review. So glad your friend enjoyed the brownies!

All the best, Amanda

Rated 5 out of 5 stars

Great communication

Great communication. Efficient delivery. A really super idea and a very happy customer.

January 24, 2021
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Reply from The Brownie Company

Hi Heather

I apologies for the late reply to your lovely review, I really appreciate it.

So pleased that the brownies were a success!

All the best, Amanda

Rated 5 out of 5 stars

I requested delivery on 5th January and…

I requested delivery on 5th January and despite only reopening the business on the 4th, the brownies arrived first thing on the 5th!

January 9, 2021
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Reply from The Brownie Company

Hi Marion

Apologies for the very late reply...I just wanted to thank you for taking the time to leave such a lovely review, I really appreciate it.

All the best, Amanda

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