The Brownie Company Reviews 

113
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Delicious brownies, beautifully packed. Have been giving the Mixed Brownie Box for birthdays lately - so easy as it's all ordered online, baked fresh, packaged beautifully and delivered with a handwri... See more

Company replied

Rated 4 out of 5 stars

Very happy with the service received in terms of selection, delivery time and advice. The brownies themselves were a bit dry (gluten free) which is why I've given only a 4* I have in the past been t... See more

Company replied

Rated 5 out of 5 stars

Easy experience from ordering to eating, including a email checking whether they were intended for a Christmas gift. Absolutely without a doubt we will be ordering again. These are genuinely the... See more

Company replied

Rated 5 out of 5 stars

Bought as a gift & the feedback was 'Absolutely 😋' & no one but the recipient was getting much of a look in. Excellent customer service from Amanda too. The delivery charge was higher than expected,... See more

Company replied

Company details

  1. Cake Shop

Written by the company

Hand-stirred single batch brownies since 2005. Baked from home near Stamford, Lincolnshire, and delivered nationwide


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

113 reviews

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4.7

All reviews

(113)

6 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing brownies

Amazing brownies, delivered very quickly and fab comms, would definitely order again, the best brownies I’ve ever had! Thank you

September 21, 2021
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Reply from The Brownie Company

Hi Helen

Hope you had a lovely weekend and thanks so much for taking the time to leave such a lovely review! So pleased to hear that they were the best brownies you'd ever had!

Wishing you all the best, Amanda

Rated 5 out of 5 stars

A+ for this back to school treat!

These gorgeous brownies arrived on time and the recipients ( my Grandchildren) were delighted! The score was A+ for this back to school treat!

September 20, 2021
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Reply from The Brownie Company

HI AnneMarie

Hope you had a wonderful weekend and thank you so much for taking the time to leave such a lovely review! I'm so pleased the brownies were enjoyed by your grandchildren!

Wishing you all the best, Amanda

Rated 5 out of 5 stars

Absolutely incredible brownies and such…

Absolutely incredible brownies and such quick delivery with updates about when they were being baked and when they were going in the post. I'm sending them to all my new mum friends to give them a much-needed energy boost!

September 13, 2021
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Reply from The Brownie Company

Hi Grace

Thanks so much for taking the time to leave this wonderful review...I'm so glad you and your friends are enjoying the brownies!

All the very best, Amanda

Rated 5 out of 5 stars

Amazing!

Brownies are delicious, great communication from The Brownie Company. Option to add gift note which was hand written :) Arrived exactly as suggested.

September 10, 2021
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Reply from The Brownie Company

Hi Annabel

Hope you had a lovely weekend and thank you so much for taking the time to leave such a lovely review...I'm so glad that the brownies were delicious!

All the very best, Amanda

Rated 5 out of 5 stars

Thank you so much for excellent service…

Thank you so much for excellent service and delivery, perfect gift for a wonderful friend who was extremely happy to receive these brownies.

August 27, 2021
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Reply from The Brownie Company

Hi Marilyn

Hope you had a lovely weekend.

Thank you so much for leaving such a lovely review, I'm so pleased your friend enjoyed the brownies!

All the best, Amanda

Rated 5 out of 5 stars

Excellent communication and delivery…

Excellent communication and delivery service. Kept up dated right up to delivery.
Fantastic service and product.

August 3, 2021
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Reply from The Brownie Company

Thank you so much for taking the time to leave such a lovely review...I'm so pleased to hear that you enjoyed the brownies!

All the best, Amanda

Rated 5 out of 5 stars

Ordered some brownies for a friend’s birthday

Ordered some brownies for a friends 40th and she said they were amazing! Had to ring to check the delivery would get there in time and Amanda couldn’t have been more helpful and she ensured the brownies left in time. Would definitely use again 😊

July 21, 2021
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Reply from The Brownie Company

Hi Claire, so good to hear that the brownies were a hit with your friend! Thanks so much for your kind words. All the best, Amanda

Rated 3 out of 5 stars

not alot of choice but im guessing…

not alot of choice but im guessing simplicity is key here, the quality is amazing though

June 30, 2021
Unprompted review
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Reply from The Brownie Company

Hi Lilly

So pleased to hear that you enjoyed the brownies and thank you for taking the time to leave a review. If there is a flavour you'd like me to bake in the future, please pop me an email amanda@thebrowniecompany ... I have limited my flavour choice online as it's just me in the kitchen.

All the best, Amanda

Rated 5 out of 5 stars

Delicious brownies

Delicious brownies , lovely present
Great communication and prompt delivery using DPD

June 23, 2021
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Reply from The Brownie Company

Hi Melanie...that's so good to hear that the brownies were delicious! Thank you for taking the time to leave such a lovely review. Wishing you all the best, Amanda

Rated 5 out of 5 stars

A perfect postal gift!

Brilliant service and a super quick delivery, I was so impressed. The brownies were a gift so I didn’t get to try them but I’m told they were absolutely delicious!

June 17, 2021
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Reply from The Brownie Company

That's so good to hear Caroline! Thank you for taking the time to leave such a lovely review. Hopefully you'll get a chance to taste some one of the these days! All the best, Amanda

Rated 5 out of 5 stars

Great communication

Great communication, very personalised. Love the product- incredible brownies that were perfect for my best friend who has just had a baby- just what she needed!

June 2, 2021
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Reply from The Brownie Company

Thank you Sharm for such a lovely review...so pleased your friend enjoyed the brownies!

Rated 5 out of 5 stars
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Reply from The Brownie Company

That's great, thanks so much for taking the time to leave a review.

All the best, Amanda

Rated 5 out of 5 stars

Birthday day treat

Lovely brownies didn’t last long as so delicious. Delivered in person. Very impressed.

May 2, 2021
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Reply from The Brownie Company

Hi Angela

Thanks so much for your lovely review...really pleased to hear that you enjoyed the brownies! Hope your daughter had a wonderful birthday.

All the best, Amanda

Rated 5 out of 5 stars

My daughter was delighted with her…

My daughter was delighted with her birthday brownies. Excellent service. Definitely recommend

April 14, 2021
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Reply from The Brownie Company

Hi Diane

Hope you're well and thanks so much for your lovely review!

I'm so pleased that the brownies arrived in time for your daughter's birthday.

All the best, Amanda

Rated 5 out of 5 stars

Lush brownies

Good communication, prompt delivery, lush brownies

March 28, 2021
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Reply from The Brownie Company

Hi Liza

Hope you had a lovely weekend and thanks so much for taking time to leave such a lovely review.

Really pleased to hear you enjoyed the brownies!

All the best, Amanda

Rated 5 out of 5 stars

Excellent taste.

Excellent taste.
Arrived nicely packaged.
Well worth trying.

March 18, 2021
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Reply from The Brownie Company

Hi Karen

That's so good to hear! Thank you for taking the time to write such a lovely review.

All the best, Amanda

Rated 2 out of 5 stars

Expensive shipping makes it not worth it.

The product is good but a hugely expensive shipment on this - and the Dpd guy didn’t find the house so I had to go and find him. Not much Brownie for the cost and the sea salted flavour is too sweet for me though my husband liked it.

March 16, 2021
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Reply from The Brownie Company

Hi Jocelyn, thanks so much for your feedback. I use a courier for the next-day service and reliability that it offers, and I actually partially subsidise the costs to make it as economical as possible. This is perhaps less noticeable on the 1/4 Brownie Slab, which is more usually given as a gift. I am very disappointed to hear that you didn't have a good experience, especially as I wrote your detailed address instructions by hand for the DPD courier. The Sea-Salted Caramel flavour is very popular so it's a blow to hear you thought it was too sweet for your taste, but I'm glad your husband enjoyed it. Perhaps if you're ever in the Stamford area you might like to try a different flavour - we offer special collected prices! Many thanks, Amanda

Rated 5 out of 5 stars

I ordered a selection box for my…

I ordered a selection box for my Mother, the service was excellent and my Mother was delighted. I would definitely recommend The Brownie Company and order again

March 14, 2021
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Reply from The Brownie Company

Hi Georgie

I'm so pleased your Mother enjoyed her brownies and thank you so much for taking the time to leave a review, it's greatly appreciated.

All the best, Amanda

Rated 5 out of 5 stars

Perfect quarantining gift

The perfect present for friends quarantining in a hotel for 10 days; delicious, fresh, beautifully packaged and speedy delivery. Couldn't ask for more.

March 10, 2021
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Reply from The Brownie Company

Hi Anna

Thanks so much for taking the time to write this lovely review...I'm so pleased to hear that the brownies arrived in time for your friends and that they were delicious too!

Have a lovely weekend.

All the best, Amanda

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