Saved me so much time buying digital cards for my team incentives rather than having to go and buy physical cards.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It's easy to buy and redeem a gift card. However, it's a bit time-wasting to activate the card after purchased.
Company replied
It is not easy to have birthday and Christmas presents delivered in Australia from the USA. Amazon's selection is limited for what can be delivered relatively quickly without large international deli... See more
Company replied
Excellent Service Every Time! I’ve used TCN so many times and it has never disappointed. The delivery is always super fast, I usually receive my gift cards within just a couple of minutes! It’s c... See more
Company replied
Company details
Written by the company
Based in Melbourne, Australia, The Card Network was founded with one purpose, to inspire the way people gift. We design gift cards for gifting, and we design systems to make it easier for gifts to be given. Why? Because we know it is more than a gift card. It could be a thank you, happy birthday, I love you or even a welcome to the world! Either way, it's so much more than a gift card. It is a chance to provide happiness and gratitude, and there is nothing better than that.
Contact info
Australia
- thecardnetwork.com.au
3.8
Great
414 reviews
Replied to 67% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My daughters birthday gift
My 11 year old received a card as a present. When we tried to use it, it did not work. I got in touch and the answer was, they blocked the card and asked me to get in touch with the person who gave it to me. A little embarrassing to go back to the family for $30 after 5 months. Scam! Enjoy my daughters well deserved $30.
August 2, 2025
Unprompted review
Reply from The Card Network
HI Seda, thank you so much for your review. We request for the receipt to verify further which will help is solving the concern specially when the card is blocked. We wish to assist you further and to get this solved. Please contact us at 1300 375 346 or via email support@card.gift.
Warm regards,
The Card Network
Spoilt for choice
Website so easy to navigate. Large selection of gift cards. Especially impressed by the unique designs of the cards and the option to send a personal message or video to the recipient.
July 29, 2025
Unprompted review
Reply from The Card Network
Hi Cristen,
Thank you for the wonderful feedback! We're so glad you enjoyed the wide selection and found the website easy to navigate. It’s great to hear that our range of gift card designs and personalisation options stood out to you - we love making every gift feel a little more special.
Hope to help you again soon!
Best regards,
The Card Network
Convenient and Fast
Fast, secure, convenient and easy to purchase and use.
July 28, 2025
Unprompted review
Reply from The Card Network
Hi Terry,
Thank you so much for your kind words! We're thrilled to hear you found the experience fast, secure, convenient and easy to use. Making gifting seamless is what we’re all about, and we’re so glad it worked well for you.
Happy gifting!
Warm regards,
The Card Network
My experience wSimply Shocking Customer Service – Avoid at All Costsith The Card Network was…
My experience with The Card Network was so disappointing that I felt compelled to warn others. The customer service is nothing short of appalling — unhelpful, dismissive, and at times, outright rude. Instead of resolving issues, they seem more interested in deflecting responsibility and quoting policies that favour their bottom line rather than the customer’s experience.
What’s most frustrating is the business model itself. It feels deliberately complex and restrictive, designed to trap users into spending less value than the card’s worth. In my view, it's profiteering disguised as convenience. There are too many terms, exclusions, and hoops to jump through — and when you seek support, you’re met with indifference.
A gift card is meant to be simple. The Card Network has somehow managed to turn it into a frustrating and disappointing ordeal. I would strongly advise choosing any other provider that values integrity and customer satisfaction.
July 2, 2025
Unprompted review
Reply from The Card Network
Hi Arefin, thanks for your review. If you haven't yet, please send an outlined complaint to support@card.gift so we can review this and see if we can help out. Thanks again for sending this over.
Warm regards,
The Card Network
Complete scam
Useless card and useless customer service.
I have not been able to use this card at any of the retailers listed on it. I have tried both online and in-store.
TCN do not respond to online inquiries nor do they answer their phone. 3 emails and 2 months later and I still haven't had a response.
July 7, 2025
Unprompted review
Reply from The Card Network
Hi Belinda, thanks for your review. Our email is support@card.gift and our number is 1300 375 346. Please email and put 'attention management' so we can keep an eye out for your email. We are unsure as of yet how no one has gotten back to you, as we are open 6 days a week both via email and call. Once you send this over, you can also shoot us a message on Facebook or Instagram if you like or call us on 1300 375 346 so we can immediately review your request.
Cheers,
The Card Network
Terrible customer service.
Terrible customer service.
The TCN gift card I purchased had already been used by someone else — and I'm not the only one this has happened to. I called TCN customer service, but they said it wasn't their responsibility and that I should contact the supermarket where I bought the card.
The card was sealed. The PIN was covered. No one had touched it.
This is a complete scam. Avoid TCN gift cards!
June 21, 2025
Unprompted review
Reply from The Card Network
Hi Camilia, thanks for your review. We have requested more information so we can investigate this. Please respond and we will look into this for you.
Warm regards,
The Card Network
"Avoid if you’re outside Australia – total waste of money"
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Title: Extremely Disappointing Experience – Card Useless Outside Australia
Review:
I purchased a TCN digital Visa gift card through Bitrefill, not knowing that it only works with an Australian mobile number and device. This critical limitation was not clearly stated before the purchase. After trying to activate the card, I realized I cannot receive the required SMS because I live outside Australia.
I contacted both TCN and Bitrefill. TCN refused to help, stating that I need to speak to the seller, and Bitrefill said they cannot refund a code that was already delivered. I am now stuck with a $250 card I cannot use at all.
This experience feels like a trap. If your service depends on region-locked requirements, that should be made 100% clear upfront. Now I’m left with nothing, and both companies are passing responsibility back and forth.
I do not recommend TCN to anyone outside Australia. Very disappointing and unacceptable customer service.
---
May 31, 2025
Unprompted review
Reply from The Card Network
Hi Andrej, please email us at support@card.gift with the full details and we can see if we can point you in the right direction. You are correct in saying our cards are not designed for international usage.
Looking forward to your email.
The Card Network
Gift Card Balance Stolen
I received a gift card for the value of $100. When I tried to activate it, the website stated that the card needed to be linked to my phone to authenticate, but then informed me it was already registered with another phone number. When I contacted the technical support person 'Moon' they took the card details and told me the balance was now used.
In short the site has taken my money, I don't believe they can be trusted at all.
January 9, 2025
Unprompted review
Reply from The Card Network
Hi Kris, thanks for your feedback. Can you please email us at support@card.gift with the card details and we will investigate this for you. We are sorry that you have had this experience and we will try to provide more clarity/a solution.
Warm regards,
The Card Network
Happy Customer 😊
Got exactly what I needed. The e-gift card was in my email box within minutes. Happy customer 😊
May 17, 2025
Unprompted review
Reply from The Card Network
Hi Nicholas,
Thanks so much for your lovely review! We're so glad to hear your digital gift card arrived so quickly and that you got exactly what you needed. It’s always our goal to make gifting fast and hassle-free.
Hope to help you with any future gift-giving occasions!
Best regards,
The Card Network
Reply from The Card Network
Hi Nastja,
Thank you so much for the awesome review! We're thrilled to hear you found our website easy to use and had a great experience with us. Your recommendation means a lot!
We look forward to helping you again soon!
Kind regards,
The Card Network
Reply from The Card Network
Hi Rusty, thanks for your review. We emailed you an outline of your order outcome. Please let us know should you need anything further at all.
Cheers,
The Card Network
Was a very easy and understanding…
Was a very easy and understanding experience don’t think I’ve had more enjoyment shopping online ever thank you I highly recommend your site
May 19, 2025
Unprompted review
Reply from The Card Network
Hi Lukes,
Thank you so much for your kind words! We're absolutely thrilled to hear that you had such an enjoyable and easy experience shopping with us. Making gift-giving simple and fun is what we're all about, so your recommendation truly means a lot.
We can’t wait to help you again soon!
Kind regards,
The Card Network
its so handy and convenient
its so handy and convenient, especially for scammers pretending to love you and they just need a card for gas or food or some other bullshit, uyeah iv bought anbout 300 bucks worth and received no sex in retiurn, i highly reccomend this card, also good for snorting coke.
May 2, 2025
Unprompted review
Arrived instantly and was so easy to use
May 11, 2025
Unprompted review
Reply from The Card Network
Hi Thea,
Thanks so much for your kind words! We're thrilled to hear your gift card arrived instantly and was easy to use. We love making gifting simple and seamless!
Regards,
The Card Network
The Card Network is amazing and can’t wait to keep using them.
The Card Network is amazing, every time I buy a card it always gets delivered
May 1, 2025
Unprompted review
Reply from The Card Network
Hi Jeanclaude,
Thank you so much for your kind words! We’re thrilled to hear you’ve had such a great experience with us. It means a lot to know that your cards are arriving reliably and that you're excited to keep using us.
Happy gifting!
Best regards,
The Card Network
Saved me so much time buying digital…
Saved me so much time buying digital cards for my team incentives rather than having to go and buy physical cards.
May 14, 2025
Unprompted review
Reply from The Card Network
Hi Casey,
Thanks so much for your review! We're so glad to hear that our digital gift cards helped save you time when organising team incentives — that's exactly what we're here for.
If there’s anything we can do to turn that 4-star into a 5-star experience next time, we’d love to hear your thoughts!
Kind regards,
The Card Network
I thought that I was purchasing direct…
I thought that I was purchasing direct from Bunnings.
When the card didn't arrive at the allocated time, it was confusing trying to track down the progress.
The third party provider didn't answer their phone which then made it even more annoying.
Fortunately, the gift card turned up, albeit later than expected.
May 15, 2025
Unprompted review
Reply from The Card Network
Hi Colin, thanks for your review and feedback. We are glad to hear you got your card, and we apologise for any delays that occurred. We appreciate your honest feedback and will pass this along.
Cheers,
The Card Network
Very easy to purchase digital gift card…
Very easy to purchase digital gift card last minute and very reliable delivery.
May 14, 2025
Unprompted review
Reply from The Card Network
Hi Dean,
Thank you so much for your lovely feedback! We’re so glad to hear that purchasing a digital gift card was quick and easy for you—especially when time is tight! Reliable delivery is something we pride ourselves on, so it’s great to know we hit the mark.
We hope to help you again soon!
Regards,
The Card Network
easy to use
It's easy to buy and redeem a gift card. However, it's a bit time-wasting to activate the card after purchased.
May 11, 2025
Unprompted review
Reply from The Card Network
Hi there,
Thanks for your feedback! We're so glad to hear you found the process of buying and redeeming a gift card easy.
We understand that having to activate your gift card after purchase can feel like an extra step — your input helps us as we continue to improve the experience. We really appreciate you taking the time to share your thoughts!
Regards,
The Card Network
Easy quick birthday gift delivered on…
Easy quick birthday gift delivered on the day, from my family members that purchased for easy to use. thank u
May 13, 2025
Unprompted review
Reply from The Card Network
Hi Leonie,
Thank you so much for your kind words! We're so glad to hear your birthday gift was delivered on time and that your family found it easy to purchase and use. Making gifting simple and joyful is what we’re all about.
We hope it made your day extra special!
Kind regards,
The Card Network
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