Saved me so much time buying digital cards for my team incentives rather than having to go and buy physical cards.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It's easy to buy and redeem a gift card. However, it's a bit time-wasting to activate the card after purchased.
Company replied
It is not easy to have birthday and Christmas presents delivered in Australia from the USA. Amazon's selection is limited for what can be delivered relatively quickly without large international deli... See more
Company replied
Excellent Service Every Time! I’ve used TCN so many times and it has never disappointed. The delivery is always super fast, I usually receive my gift cards within just a couple of minutes! It’s c... See more
Company replied
Company details
Written by the company
Based in Melbourne, Australia, The Card Network was founded with one purpose, to inspire the way people gift. We design gift cards for gifting, and we design systems to make it easier for gifts to be given. Why? Because we know it is more than a gift card. It could be a thank you, happy birthday, I love you or even a welcome to the world! Either way, it's so much more than a gift card. It is a chance to provide happiness and gratitude, and there is nothing better than that.
Contact info
Australia
- thecardnetwork.com.au
3.8
Great
414 reviews
Replied to 67% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Abit slow on the delivery however it…
Abit slow on the delivery however it all worked great
May 18, 2025
Unprompted review
Reply from The Card Network
Hi Karin,
Thanks so much for your review. We're glad to hear everything worked great in the end! We appreciate your patience with the delivery and will continue working to improve our speed.
If there's anything else we can help with, please feel free to reach out!
Best regards,
The Card Network
Perfect for last minute gifts
Perfect for last minute gifts, I sent my daughter in-law a Mother's Day gift card (digital via email) on Mother's Day, she received it without any problems. Reliable and very quick and easy to use.
May 4, 2025
Unprompted review
Reply from The Card Network
Hi Milly,
Thank you so much for your kind words! It's great to know that our digital gift cards helped make your Mother's Day gifting quick and stress-free, and we're glad your daughter-in-law received it without any issues.
We appreciate your trust and hope to help you with more last-minute surprises in the future!
Warm regards,
The Card Network
Best option for gifts from the USA
It is not easy to have birthday and Christmas presents delivered in Australia from the USA. Amazon's selection is limited for what can be delivered relatively quickly without large international delivery fees. The digital Mastercard is the perfect way to let our loved ones get what they want and is delivered in minutes! And not a ton of fees either!
May 17, 2025
Unprompted review
Reply from The Card Network
Hi Allen,
Thank you so much for your wonderful review! We’re thrilled to hear that the digital Mastercard Gift Card has made gifting from the USA to Australia so much easier for you. It’s great to know it’s helping your loved ones enjoy the freedom to choose exactly what they want—without the hassle of high shipping fees or long wait times.
We truly appreciate you taking the time to share your experience!
Best regards,
The Card Network
Quick and easy way to surprise someone…
Quick and easy way to surprise someone one on their special day with a great gift, all without leaving my office. Can not recommend enough.
May 15, 2025
Unprompted review
Reply from The Card Network
Hi Louise,
Thank you so much for your kind words! We're thrilled to hear that you found it quick and easy to surprise someone on their special day—without even having to leave your office. Making gifting effortless and joyful is exactly what we aim for.
We truly appreciate your recommendation!
Kind regards,
The Card Network
Really easy to use and love that you…
Really easy to use and love that you get a choice of what you want
May 19, 2025
Unprompted review
Reply from The Card Network
Hi Aaron,
Thanks so much for your feedback! We’re so glad to hear you found your gift card easy to use and loved having the flexibility to choose what you want. That’s exactly what we aim for – making gifting simple and tailored to you!
Best regards,
The Card Network
I have purchased eftpos gift cards…
I have purchased eftpos gift cards through their site, twice the gard was 'cancelled'. There was no reason why the transaction was cancelled, and then I had to wait on hold for an hour before I could speak to someone, who's only suggestion was that the my billing addresses between their website and Shop Pay had a discrepancy.
Their ecosystem is confusing; they have multiple websites, all slightly different for essentially the same thing, although with slightly different fees and payment (one site forces PayPal, one requires Shop Pay).
I need eftpos cards as research incentives, so I feel like I am forced to use them... but I wish I didn't have to.
May 16, 2025
Unprompted review
Reply from The Card Network
Hi Zoe, thanks for your review. If your order is cancelled we do send an email outlining why this has happened. We thank you for your feedback and will pass this along.
Cheers,
The Card Network
Simple,fast and effective,hassel free…
Simple,fast and effective,hassel free experience,thankyou!
May 15, 2025
Unprompted review
Reply from The Card Network
Hi Melanie,
Thank you so much for the lovely feedback! We're thrilled to hear you had a simple, fast and hassle-free experience. That’s exactly what we aim for.
We appreciate you choosing us and hope to help you again soon!
Warm regards,
The Card Network
Purchased an expensive gift card to be…
Purchased an expensive gift card to be delivered on the day of Mother’s Day. I’ve called and emailed for the last two days and I’ve been on held for 40 mins a time, for no one to answer me. If I had of known it wouldn’t be delivered at the time it asked me, I wouldn’t have chose this gift card or website. I’d be better off just giving our mum the money.
In response to your reply, I was still calling on Tuesday to follow up with the missing gift card. I have since received a refund through PayPal because your “wait times”, “verification” and “processing times” of this purchase seemed to never come. I was told multiple times that it needed 24hours, which it was 48 hours at that point, then verification of my details would take 3-4 hours, which the only thing I ever received was the confirmation of my order. When I finally threatened to contact consumer affairs, I received a link to a card that didn’t work and wouldn’t “activate” or “load” even after following your advice and downloading the app. This is not a good enough service at all
May 11, 2025
Unprompted review
Reply from The Card Network
HI Liz, thanks for your review. Orders may take up to 24 hours. We also should not have wait times that long at all. Can you please respond to our request for additional information so we can try to assist?
Warm regards,
The Card Network
DO NOT BUY THIS CARD!!!
DO NOT BUY THIS CARD!!!
BUYER BEWARE!!
they have an outrageous system in order to use this card!! i think they make it difficult so no one can use it!!
extremely frustrating.
April 4, 2025
Unprompted review
Reply from The Card Network
Hi There, thanks for your feedback. We try to make the cards as user friendly as possible so we would love more feedback from you via support@card.gift
We are always open to taking on board suggestions to make things easier.
Warm regards,
The Card Network
Disappointing and dodgy
I placed an order for same day send for a birthday gift that never arrived.
No where on the site or in the FAQ does it mention a delay after placing the order and it being reviewed and confirmed before it is sent. Other similar retailers send within 4 hours!!
After several phone calls and sitting on hold to what appears to be an unattended number and several emails my order was eventually cancelled without response from TCN the next day.
Very poor and misleading. Do not waste your time.
March 26, 2025
Unprompted review
Reply from The Card Network
Hi Rachel, we endeavour to get order out instantly but sometimes we do need to review orders which can take up to 24 hours. This is common practise in the gift card industry for security reasons. We are sincerely sorry you had a poor experience, and we are trying our best to be as fast as possible when orders need to be checked.
Warm regards,
The Card Network
Absolutely fraudulent
Absolutely fraudulent. Gift card didn’t work, didn’t have a pin and won’t be reimbursed for their mistakes. Someone else though shopped with our money without a pin.
March 18, 2025
Unprompted review
Reply from The Card Network
Hi Samantha, we are sorry to hear you had this experience. Please email us at support@card.gift so we can investigate and try our best to find a solution.
Warm regards,
The Card Network
i this company is going down they…
Hi this company is going down they have literally stop selling me visa gift card had have 72 in my app that they have approved and now there saying that I am faulty and untrustworthy and a criminal so iam going to take them to the accc and ombudsman and I sue them hassment and racism sorry but that is so unfair and I have to wait the reviewing my email and my name but the 72 gift card I had has the same email on them suing them for hassment and saying that I am fraud and there treating me like criminal . I have proof of everything
March 13, 2025
Unprompted review
Reply from The Card Network
Hi Teena, thanks for your review. Can you please email us at support@card.gift and address your concerns to management? We will take a look at the issue and try our best to help.
Warm regards,
The Card Network
Not great but not horrible… honest answer
Great response time but. Extremely hard to just download app receive message and create. Account let alone add the card you have already purchaced to the app!
February 21, 2025
Unprompted review
Reply from The Card Network
Hi Kay,
Thanks for your honest feedback! We're glad you found the response time great, but we’re sorry to hear that your app experience wasn’t as smooth as expected.
If you’re still having troubles with your card, our Customer Support team would love to help—please reach out via this link: https://card.gift/page/contact-us
We appreciate your feedback and will continue working to improve the process!
Best regards,
The Card Network
Omg love love love
Omg love love love! So easy! Definitely my go to from now on!
February 20, 2025
Unprompted review
Reply from The Card Network
Hi Candace,
We’re so thrilled to hear you loved your experience with us! Thank you for the kind words – we’re excited to be your go-to for gifts from now on.
If there’s anything else we can do for you, just let us know. We look forward to helping you again soon!
Warm regards,
The Card Network
Quick and easy when you need a gift…
Quick and easy when you need a gift card in a hurry
February 20, 2025
Unprompted review
Reply from The Card Network
Hi John,
Thank you for your great review! We’re so glad to hear that our gift cards are quick and easy to get when you’re in a hurry. We really appreciate your feedback!
Regards,
The Card Network
Great Experience with the Card Network!
Great company, they are our go to for work incentives and birthdays for the team. It allows everyone to choose what they want to spend it on and we have never had any issues with them. One time we accidentally put in the wrong phone number for a card, we called through and they were really quick to change the error for us and get the card resent, great service and great company!
February 17, 2025
Unprompted review
Reply from The Card Network
Hi Skye,
Thank you so much for your fantastic review! We’re thrilled to hear that our gift cards are your go-to choice for work incentives and birthdays.
It’s great to know that your team has had a positive experience, and we’re especially happy to hear that we were able to quickly resolve the issue with the phone number. We truly appreciate your feedback and look forward to continuing to serve you!
Warm regards,
The Card Network
Registering was super easy to do there…
Registering was super easy to do there wasn't anything complicated which I love because life is difficult enough was a nice experience all round :)
February 19, 2025
Unprompted review
Reply from The Card Network
Hi Edd,
Thank you for your wonderful review! We’re so glad to hear that registering your gift card was a breeze for you and that you had a smooth experience overall. We completely agree - keeping things simple is always a win!
Thanks again for your kind words!
Best regards,
The Card Network
Great gift card and loved the design
I was very happy with my transaction - loved that the gift card was animated, and had a suitable design for a 21st birthday present.
February 18, 2025
Unprompted review
Reply from The Card Network
Hi Eileen,
Thank you for your lovely review! We’re so glad to hear that you loved the design of of your gift card for a 21st present.
Thanks again for your feedback!
Regards,
The Card Network
I've bought over 30 gift cards
I've bought over 30 gift cards, each card bought for myself in the form of prepaid Mastercards for use on subscriptions I don't want repeating over and over forever each card bought with the for myself option arrived in my email in 10min. Very happy with the service. Also you can add the cards to your phones wallet without any drama love it
February 8, 2025
Unprompted review
Reply from The Card Network
Hi Michael,
Thank you for your awesome review! We’re so glad to hear that our Mastercard Gift Cards have been perfect for your needs, and it’s fantastic that the process was quick and easy for you.
We’re also happy to know that adding your gift cards to your Apple Wallet was seamless. Your satisfaction means a lot to us!
Kind regards,
The Card Network
Very easy and smooth transaction
Very easy and smooth transaction. The card arrived at the expected time with no issues. Very happy with this service.
February 14, 2025
Unprompted review
Reply from The Card Network
Hi Gayle,
Thank you for your fantastic review! We’re thrilled to hear that your transaction was easy and smooth, and that the gift card arrived on time without any issues.
We truly appreciate your feedback and are so glad you’re happy with our services.
Warm regards,
The Card Network
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