The CPAP Store Reviews 204

Easy to order online
Quick delivery
Comfortable mask; easy to take on/off with magnet
No filter required for nasal piece
Low noise, doesn't bother others

I ordered a ResMed Cpap machine and nasal mask from The CPAP Store. Both arrived within a week or two. I've set the machine up and am just in the process of getting used to it but everything came well packed and in perfect condition. I could not find any other Cpap stores that beat The CPAP Store pricing. I would highly recommend purchasing Cpap machines and equipment from The CPAP Store.

I recently purchased an AirMini and AirSense 11 bundle from The CPAP Store and could not be happier. Their prices were the best I found anywhere and there were no surprise charges at checkout. Debra was fantastic. She walked me through exactly what I needed so I did not waste money on extras I would not use, and she made sure I had the right parts to get started immediately.

Once my order was placed, Simon took care of the packing and shipping. It was sent out the same day and arrived faster than I expected, packaged securely and in perfect condition. The whole process felt personal and professional from start to finish.

Great prices, fast delivery and customer service that truly goes above and beyond. The CPAP Store has earned my trust and future business.

The CPAP Store has been fantastic! Debra was knowledgeable and patient in answering all my questions, making sure I found the right equipment. Excellent customer service, amazing prices (make sure you log in), and super fast shipping. Got my product in Milton in 2 days.

GREAT customer service, and quick delivery of product not to mention the good prices

Great pricing and easy to deal with.

Great prices and customer service!! Highly recommend this store.

Easy to deal with online.
Fast and efficient service.
Sent an Estimate for my Insurance company very quickly.
Great prices on CPAP equipment.

I’ve had a great experience with The CPAP Store. The staff was friendly and really helpful when I had questions. My order shipped quickly and everything showed up on time and in perfect condition. It’s clear they care about their customers. I’ll definitely order from them again..

Great company to work with. Had an issue with a mask and they helped with a replacement. Will be a long time customer!

Paid $120 for a mask .Poor quality and did not fit correctly. Pretty much to bad for me out $120.

I purshased a new machine on there website and the samer week the price dropped almost 500$ . when i called in the customer care agent told me that they did not price matched? a few weeks after i received a call from the owner of the company saying that he was sorry and i was mislead ... they do price match ,then they proceeded to a refund.

I am very happy with the service I received. Was able to get the exact mask I was after which seems to be unavailable at some other sites. I don't understand why small size is so tough to find. Ordered and submitted payment and the mask was in my hands in five days start to finish. No complaints on my end very happy with the results.
Definitely a better price and availability compared to the retailers in my city. Thank You Cpap store.

Prices are unbeatable (almost half of what I was quoted at my closest brick and mortar CPAP store where I purchased equipment before). I was also very pleased to get a call from the customer service rep giving me a heads up that I had added the wrong filter in my order and they were proactively correcting it and sending the right filter. The best part: They discounted the price of the right filter in my order, so I wouldn't have to pay the difference (the wrong one that I picked was cheaper). Shipping was great and arrived a day earlier than expected.

I recently purchased a new CPAP machine from The CPAP Store online. I received my machine with the complete kit for 600$ taxes included and free shipping. As I do not have any medical insurance, I was thrilled that I did not to have to pay the 1500++ that everyone else is asking. Plus they issued me a medical receipt so I can deduct on my income taxes.
I strongly recommend this company to anyone using a CPAP machine and requiring new equipment, including all the items that have to be renewed on a regular basis. Plus it is a CANADIAN company 🇨🇦

Awesome company to order from
Super fast
Great website
My new place to order my supplies on my own!!

Had a terrible experience buying a Resmed
Airsense 11. The machine was defective and produced a solvent-like smell that hurt my lungs. The CPAP store asked me to return the machine to Resmed for troubleshooting. Resmed determined the printed circuit board was faulty and a new machine would be sent to the CPAP Store. I told the CPAP store I no longer wanted the machine - to just keep the new replacement machine and return my money, or send me a Resmed 10 which I decided I trust more. The store offered a Resmed 10 for the same price (not offering money back) despite it costing around $200 less than the Airsense 11. That was my first clue this is not an ethical business. I then said I’ll just request my money back — and they refused. They sent me a tracking number twice, making it appear they already shipped the new machine to me. The track numbers turned out to be false since they didn't track and I never received the new machine. I asked my Visa credit card to refund my money, and after I could prove I never received the new replacement machine, I got the refund through Visa.

Sold me a medical device with no serial number attached. Refused to send a replacement or help resolve the issue

Terrible experience with The CPAP Store ... information was incomplete on their website which led to an erroneous purchase. The CPAP Store will not accept returns of any package that is opened and it does not make a difference if it was not used. Their resolution was for me to eat the cost and then purchase another product from them.

There are better CPAP companies that care about their customers, especially new ones. Buyer beware.