The CPAP Store Reviews 204

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 195 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the competitive pricing, often noting significant savings compared to other retailers. Many people are also very satisfied with the product selection and quality, finding exactly what they need. The ordering process is frequently described as easy and straightforward, contributing to a positive overall experience. Reviewers also highlight the exceptional delivery service, with many receiving their orders quickly and in perfect condition. The customer service is also highly regarded, with people appreciating the efficient and helpful assistance provided. However, some customers were not happy with the company's policy regarding price matching or returns for products that did not fit, even if unused.

What people talk about most

Price

Consumers express satisfaction with the pricing, often finding it to be significantly lower than local... See more

Product

Reviewers mention positive feedback about product. Customers are pleased with the product price points, which... See more

Order

Clients share positive opinions on order. Customers consistently praise the ease and speed of the ordering... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the fast and prompt... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the prompt,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My first order with the CPAP Store was for nasal pillows for my ResMed Airsense mask. They were literally the exact same Brevida brand I have purchased from my medical supplies retail store but at 1/2... See more

Rated 5 out of 5 stars

My recent purchase from The CPAP Store was one of the best online shopping experiences ever. Their CPAP prices are way below that of our local clinics and their telephone assistance was quick and eff... See more

Rated 5 out of 5 stars

The CPAP Store has been fantastic! Debra was knowledgeable and patient in answering all my questions, making sure I found the right equipment. Excellent customer service, amazing prices (make sure y... See more

Rated 5 out of 5 stars

A little bit annoying that you need to create an account in order to view the prices; however, after creating an account I was pleased with the competitive prices. I ordered a CPAP machine and it arri... See more



Contact info

4.9

Excellent

TrustScore 5 out of 5

204 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Low prices & fast delivery!

Easy to navigate website. CPAP mask prices much cheaper than Wellwise.ca. Time of purchase & time of delivery was less than a week. Very satisfied with The CPAP Store!

September 16, 2025
Unprompted review
Rated 5 out of 5 stars

Good experience

It was easy to find the products I was looking for and they were all in stock. Prompt shipping and delivery in 5 days. Good experience overall.

September 17, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Shop was easy to navigate, order arrived fast,was well packed and everything ordered was there. No surprises or extra charges. Will be buying from them again.

September 10, 2025
Unprompted review
Rated 4 out of 5 stars

Great sale price for the ResMed…

Great sale price for the ResMed AirSense 11 CPAP unit that I purchased.
Only negative was they raised the price by $50 between the start of my order and the following day when I completed the purchase.

September 4, 2025
Unprompted review
Rated 5 out of 5 stars

Lynn

Lynn, the person on other end, is very helpful, not sure about right spelling of her name.

September 3, 2025
Unprompted review
Rated 5 out of 5 stars

The service was awesome

The service was awesome. I called before I ordered with a question and once after I received everything and they were so helpful.

I also saved about $1,000 buying here compared to my local CPAP store. I am in Ontario and had my new travel mini within 3 days and I am ready to get traveling!!

All of my future CPAP purchases I will be making here!

Thanks so much for the great service and great prices!

August 28, 2025
Unprompted review
Rated 5 out of 5 stars

New Mask Style

I needed a new mask style, as my old one was causing significant irritation on the bridge of my nose, and was releasing air and causing a hissing noise.
I found a new style, read reviews and after ordering I I had it in less than a week.
The new style is giving me a 20 out of 20 on myair score, two nights in a row.
I wish I had know about the new N40 style sooner.

August 22, 2025
Unprompted review
Rated 5 out of 5 stars

I'd pushed off getting a CPAP machine…

I'd pushed off getting a CPAP machine for some time as I was 'borderline', but in the first three days I find myself waking easier, no headache, and fewer cups of coffee needed. I'm still struggling with the mask fit a bit but figure it's mostly about getting used to it. I went with the P30i (nasal only), I like that the hose is out of the way and lets me shift in my sleep. The discounts along with coverage under my plan made this feel more accessible, but I think I would go with this without that, now that I know what I know.

August 27, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service from start to finish

The website was really easy to use and the prices were great. I had a question about shipping and spoke with Simon, who was so polite and helpful. He made the process stress free and my order arrived shortly after. I really appreciate the great service!

August 4, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look