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Via Money Supermarket they had Defaqto 5 star and were competitive for companies with this rating. I spoke to them and got through to a human!! Very helpful, and after a quick discussion went ahead on... See more
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The Green Insurer provided all elements of car insurance policy, including 90 days EU full coverage per year. There is extra attention of monitor of car trips via app with rewards The documents are a... See more
Company replied
I took out car insurance with them last year as they were the cheapest quote but I also liked the fact you can track your driving and it tells you when your using too much fuel by cornering to ha... See more
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Company details
About The Green Insurer
Written by the company
Why choose The Green Insurer?
The Green Insurer's vision is to minimise the damage done to the environment from driving, to encourage motorists to drive in a green, fuel efficient way and to drive fewer miles.
We measure and offset your carbon emissions and reward you for your green driving (driving in a fuel efficient way) and for driving fewer miles.
Another benefit of green driving is that it is closely linked to safe driving, meaning that green drivers are safer on the roads.
Drive greener, offset carbon, earn rewards.
Insurance products we offer:
Car insurance quote Van insurance quote Learner driver insurance quoteYour insurance, makes a world of difference
By choosing The Green Insurer, you’re helping fund impactful carbon offset projects across the globe.
Learn more about how much carbon has been offset by our policyholders, and learn more about the projects we invest in.
Contact info
PO Box 386, Broadstairs, CT10 9DX, United Kingdom
- 01727 222 777
- help@thegreeninsurer.com
- thegreeninsurer.com
4.5
Excellent
254 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good price and policy
Good price and policy. We'll see how it goes throughout the year.
August 8, 2025
Reply from The Green Insurer
Hi Paul,
Thank you for the great review.
We’ll do our best to keep things smooth throughout the year, but if anything crops up, we’re only a call or live chat message away.
I’m only reviewing the experience of…
I’m only reviewing the experience of buying the policy, which was easier than with some other companies. As ever, the real test comes when you need to make a claim… but I hope I won’t have to!
August 7, 2025
Reply from The Green Insurer
Hi Ian. Thank you for your kind review Ian. Like you, we hope you won't need to claim, but please be assured that if you ever do, we have a fantastic, caring and helpful claims team who will be there to support you. Safe motoring.
Paul
I took out this policy an changed my…
I took out this policy an changed my mind within a couple of hours got told the insurer wouldn't charge me, but they take a £50.00 setting up fee for a policy I set up on line
August 14, 2025
Unprompted review
Reply from The Green Insurer
Thank you for your feedback.
While we understand that fees can be frustrating, the setup fee only covers part of the administrative costs involved in setting up a policy, particularly those that come through price comparison websites.
There is also a cancellation fee, which we did waive. We’re transparent about these charges during the quote process and on our website, so customers can make an informed decision before purchasing.
We hope this helps clarify things, but if you have any further questions, our team is always happy to help.
Responsive people
Despite some misunderstanding related with NCB it was sorted out for the several minutes. Anyway so far, so good
August 2, 2025
Reply from The Green Insurer
Hi Stanley,
Thank you for the 5-star review. If you need anything else, just give us a call, we’re always happy to help.
Reply from The Green Insurer
Thank you for your 5-star review! We’re delighted to hear that when you needed to speak to a team member, everything was handled with ease. If there’s anything else you need, we’re just a call away.
I very fair price to pay
I very fair price to pay, easy to manuver on the website,not the cheapest but a little more coverage on the policy well worth paying for
August 1, 2025
Reply from The Green Insurer
Hi Paul,
Thank you for your fantastic review!
We’re delighted you found the website easy to navigate.
If there’s ever anything else we can assist with, we’re always here to help. 😊
So easy to contact and straight through…
So easy to contact and straight through to a real person in minutes !
July 25, 2025
Reply from The Green Insurer
Thank you for your great review! We’re so pleased you found it easy to reach a real person.
If you ever need anything else, we’re always here to help!
Hi,David Livesey
Hi,
I have just got off the phone to one of your colleagues called Jo, very helpful and infomative.
July 26, 2025
Reply from The Green Insurer
Thank you for your kind feedback! We’re delighted Jo was so helpful and informative on the phone. We’ll be sure to pass on your thanks to her!
If there’s anything more we can do, just let us know.
AVOID AT ALL COSTS
The worst company DO NOT INSURE WITH THEM ..accepted driver and main driver ..then found "issues" and charged 140 pounds for being on cover 4 days ..AVOID
July 20, 2025
Reply from The Green Insurer
Thank you for your feedback. We’re sorry to hear about your experience and understand your frustration.
As an insurance broker, we arrange cover on your behalf with an insurance company. On this occasion, the insurer cancelled the policy, and your complaint is being handled by their dedicated complaints team in line with their procedures. When taking out an insurance policy, it is always really important to make sure you have answered all questions accurately. Insurers do check some of the answers, so if you do fail to disclose something, then there is a good chance that you will end up with an increased premium or your policy being cancelled.
If there’s anything we can do to support you during that process or if you need any further clarification, please let us know, we’re here to help.
Easy with no problems
July 19, 2025
Reply from The Green Insurer
Hi Dave,
Thank you for your fantastic review! We’re glad to hear the process was easy.
If you ever need assistance in the future, don’t hesitate to reach out, we’re always here to help! 😊
Reply from The Green Insurer
Thanks so much for taking the time to leave your feedback. We hope you'll be a happy customer for many years, but please do call us if there is ever anything you need from us. Paul
the price was better than last insurance
July 15, 2025
Reply from The Green Insurer
Thanks for leaving this nice review Jason. We're very pleased you saved some money by moving to The Green Insurer. Have you noticed the other features we offer, such as carbon offsets and green rewards? Our offering is about much more than just price, so we hope you will benefit from the other features too. Do call if you every need anything. Thanks. Paul
Easy to navigate online
July 15, 2025
Reply from The Green Insurer
Hi Yvonne. Thank you for leaving this nice review. I'm very pleased that you found it easy to get around our website. We do try hard to make it easy to navigate and to understand. Do call us if you ever have any questions or things you need from us. Many thanks. Paul
Reply from The Green Insurer
Hi June. That's so nice to hear, thank you! We're so pleased that you are happy with us, but please do get in touch if you ever need anything from us. Many thanks. Paul
Reply from The Green Insurer
Hi James,
Thank you for your review! We’re pleased you found us easy to deal with. If there’s anything we can do to make your experience, please let us know—we’re always looking to improve! 😊
A straightforward process on a user…
A straightforward process on a user friendly website. Competitive price and like the green aspect.
July 1, 2025
Reply from The Green Insurer
Hi Susan,
Thank you for your lovely review! We’re delighted you found our website user-friendly and the process straightforward. It’s great to hear our competitive pricing and green credentials resonated with you.
If you ever have any questions or need assistance, we’re always here to help!
Time to sort out any queries
June 10, 2025
Reply from The Green Insurer
Hi Brian,
Thank you for your feedback! We pride ourselves on being quick to resolve any queries. If there’s anything else you need, don’t hesitate to get in touch—we’re always happy to assist! 😊
Reply from The Green Insurer
Hi Steve,
Thank you for your fantastic review! We’re thrilled you found setting up your car insurance so easy.
If you ever need anything else, we’re always here to help! 😊
Reply from The Green Insurer
Hi Andrew,
Thank you for your great review! We’re delighted to hear you found our website easy to use and appreciated the direct, helpful communication.
If you ever need anything else, we’re just a call or message away! 😊
Excellent customer service 💯
June 25, 2025
Reply from The Green Insurer
Thank you for your wonderful review! We pride ourselves on delivering excellent customer service, so it’s fantastic to hear we hit the mark.
If you ever need anything, we’re always here to help! 😊
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