The Holiday Fixer Reviews 208

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 31 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional service and helpfulness, making the entire holiday planning process stress-free and enjoyable. Many people highlight the perfect holiday locations and accommodations chosen, which often exceed expectations and cater precisely to their preferences. Reviewers frequently mention the seamless booking process and the detailed itineraries provided, ensuring a smooth experience from start to finish. The personalized attention and excellent communication from the staff are also highly appreciated, with many customers expressing their intention to book again and recommend the company to others.

What people talk about most

Holidays

Reviewers express high satisfaction with their holidays, often highlighting the personalized service and... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being helpful,... See more

Location

Consumers find location to be positive. Many reviewers praise the perfect and amazing locations chosen,... See more

Service

People report positive experiences with service. Customers consistently praise the excellent service from... See more

Booking process

Users describe positive interactions with the booking process. Customers consistently praise the seamless and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from start to finish. Carrie picked a perfect location - the trip had everything we asked for. Checked us in online and kept us up to date on flights out/return. We received a perfec... See more

Company replied

Rated 5 out of 5 stars

Juliet absolutely nailed out trip to Goa. We gave her a budget, our likes and dislikes likes. And wow what a package she put together. We took all the stress away. Everything worked like clock work. T... See more

Company replied

Rated 5 out of 5 stars

Juliet made the whole booking process seamless. She chose the most fantastic hotel for our trip and was constantly on hand to ensure everything was perfect. It was our anniversary whilst away and she... See more

Company replied

Rated 5 out of 5 stars

Adry knew exactly what we wanted for our family holiday to Sri Lanka after one phone call! She absolutely nailed the whole experience and it really was the adventure we wanted with our 6 year old. The... See more

Company replied


Company details

  1. Travel Agency

Written by the company

At the Holiday Fixer, we aim to make your holiday dreams come true Whether you are looking for adventure and excitement or rest and relaxation, the Holiday Fixer can help create your dream destination package. We specialise in luxury holidays, adding in a concierge service where requested and taking care of details such as lounge passes, car hire and any activities that need to be pre-booked. We have the necessary experience and a wealth of contacts that allow us to find the best deals, the most exciting experiences and the most delicious places to eat and drink. A little local knowledge goes a long way! We’re not all about extravagance, however! We know the best family destinations, where to get the best snow for skiing and can tailor those trips that require a little bit of extra planning and organisation. Wherever you want to go, for whatever reason, we will work to create your perfect holiday. So, if you want your next getaway to be extra special, you need the Holiday Fixer! Just tell us what you want and let us make it amazing!


Contact info

4.9

Excellent

TrustScore 5 out of 5

208 reviews

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Rated 5 out of 5 stars

Fantastic trip to Lapland!

Carrie arranged our trip to Lapland and managed to incorporate everything on our wish list! The whole experience was seamless from start to finish, plus it’s peace of mind knowing she is there to help if we needed her! I’ve used Carrie before and will definitely be using again as it takes all the hassle out of arranging a trip! Carrie’s service makes the holiday even better!

January 1, 2023
Unprompted review
The Holiday Fixer logo

Reply from The Holiday Fixer

Thank you so much for your kind words Charlotte. Your trip looked absolutely amazing! It was such a wonderful itinerary to plan. I’m pleased to read that you felt you had peace of mind, knowing I was here to support you if you needed anything. It’s my aim to offer a hassle and stress free travel service, so good to know I’m achieving this. I very much look forward to welcoming you back again soon. Thank you for all your bookings, I really value your business. Best Wishes, Carrie

Rated 5 out of 5 stars

Perfect Honeymoon

We have just returned from our amazing honeymoon planned from start to finish by Carrie. She listened to what we wanted, made the most perfect recommendations and nothing was too much trouble.
We certainly had the personal touch, the only thing we had to do was pack our bags and turn up at the airport. Communication with Carrie was easy and she kept as informed, checked in on us and liaised with all the accommodations.
We will definitely be using this company again for our next venture.
Thank you for all your hardwork.

December 21, 2022
Unprompted review
The Holiday Fixer logo

Reply from The Holiday Fixer

Thank you so much for your review. It was my absolute pleasure to plan your beautiful honeymoon to South Africa and Mauritius. It’s so lovely to hear you had an amazing honeymoon. Thank you for your kind comments, it’s my aim to offer the very best service and the correct recommendations too. I very much look forward to welcoming you back soon. Best Wishes, Carrie

Rated 5 out of 5 stars

Amazing as always 🌟

Just returned from an amazing trip away booked by Carrie, great service from start to finish and everything we wanted, very thorough with all the details and takes care of everything for you, we have booked a few holidays through Carrie and have not been disappointed, will definitely be booking again ☺

December 20, 2022
Unprompted review
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Reply from The Holiday Fixer

Thank you Rebecca for your lovely review. I'm over the moon that you had an amazing holiday. Great feedback too-thank you. I look forward to welcoming you back. Best Wishes, Carrie

Rated 5 out of 5 stars

Great friendly service!

We have just returned from a holiday of a lifetime, thanks to Gemma at The Holiday Fixer. We knew we wanted a white Christmas but had no idea where, Gemma was great at finding options within our budget and helped in making sure we knew what activities were available so we made the most of our trip. Always happy to help, organised, knowledgeable and not at all pushy, everything you want from someone helping you book your holiday.

December 19, 2022
Unprompted review
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Reply from The Holiday Fixer

Dear Sharka,

It was my absolute pleasure from start to finish to help you create this holiday of a lifetime.
Hopefully one of many more for you and the family to create more of those magical memories.

Gemma

Rated 5 out of 5 stars

Happy customer

We have used The Holiday Fixer for our last two holidays. We have also booked two future holidays with them. Brit is amazing and always answers any queries quickly. She is extremely passionate about what she does and provides extensive knowledge and advice. She understands our needs and is able to find us our perfect holiday.

October 13, 2022
Unprompted review
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Reply from The Holiday Fixer

Hi Kelly, thank you so much for your lovely review. thank you for entrusting us with your special family holidays, and we can't wait to hear all about your up and coming trips.

Rated 5 out of 5 stars

Gemma recently booked our trip to…

Gemma recently booked our trip to Lapland. She was very responsive with any questions and made sure we had all the documents and information all in plenty of time. The trip it was was great we all had a great time. Thanks again for all your help Jo

December 5, 2022
Unprompted review
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Reply from The Holiday Fixer

Dear Mrs. Banks,

Thank you so much for your lovely review, it was my absolute pleasure to look after you and your family.

Thanks so much,
Gemma

Rated 5 out of 5 stars

Gemma the holiday fixer didn't disappoint ☺️

We found Gemma the holiday fixer on Instagram.

After a few conversation about different holidays we would like we settled on Bali. Gemma put a package together that allowed us to see the most of the island and visit 3 different hotels all with private transfers.

We had an amazing time and we are already in talks with Gemma about our ski holiday and our main holiday in 2023!

December 1, 2022
Unprompted review
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Reply from The Holiday Fixer

Dear Craig,
Thank you so much for your kind review and feedback.
The most important thing was making sure you had the best time, and when putting your itinerary I knew you wanted to explore as much as you could.
I am really looking forward to looking after you in the future, and creating those perfect holidays for you.

Thank you
Gemma Your Holiday Fixer

Rated 5 out of 5 stars

Outstanding service!

Britt co-ordinated and booked our honeymoon for us. She came up with options for us, taking into consideration our preferences and budget and made great suggestions based on her insider knowledge. It was hugely reassuring to be able to rely on her experience and opinion. Needless to say, we had a wonderful time with all three of our destinations surpassing expectation! Highly recommended!

October 29, 2022
Unprompted review
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Reply from The Holiday Fixer

Hi Siobhan, thank you so much for taking the time to leave your kind review. I absolutely loved working with you to plan such a special occasion. Thank you for your entrusting us. XOXO

Rated 5 out of 5 stars

Have been using Britt for years

My wife and I have been using Britt for years to book our holidays, especially our Winter snowboarding trips to the Alps! She is always very thorough and really looks to understand the detail of our requirements. Britt is always quick to respond. Over the past few years, when travel arrangements were always slightly uncertain due to the evolving covid situation, Britt was always very good at keeping us up to date with any developments.

September 30, 2022
Unprompted review
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Reply from The Holiday Fixer

Hey Ben and Sara, thank you so much for taking the time to leave such kind and thoughtful review, it's very much appreciate. We can't wait to hear all about your up and coming ski trip, and hope of course you all have a fab time :-)

Rated 5 out of 5 stars

First Class Service

Britt and her team gave me first class treatment from start to finish - ensuring I had the best trip. Their attention to detail, care and consideration is second to none.

May 2, 2022
Unprompted review
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Reply from The Holiday Fixer

Hey Marie, thank you so much for your review it means a lot. Looking forward to getting you away again next year

Rated 5 out of 5 stars

Great independent travel Agent

Britt has helped us with a few holidays now, she’s really knowledgeable and recommends great hotels within your budget.

I definitely recommend her to anyone thinking of booking a trip.

June 4, 2022
Unprompted review
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Reply from The Holiday Fixer

Hey Katey. Thank you so much for your review. We can't wait to hear all about your up coming trip to Dubai :-)

Rated 5 out of 5 stars

Highly highly recommend!!

Highly highly recommend using this team - I use no one else now. Every detail is thought about and cared for. Britt does all her own research and would never recommend a hotel or resort she isn’t sure will be fantastic. Customer satisfaction is at the heart of what Britt and her team do!

October 21, 2022
Unprompted review
The Holiday Fixer logo

Reply from The Holiday Fixer

Hey Bee, thank you so much for your review. It means so much, thank you for your continued loyalty and all your patience throughout the pandemic. We love to take you and your family away and can't wait to hear about the next adventure you have

Rated 5 out of 5 stars

Britt really goes the extra mile

Britt really goes the extra mile - she is simply awesome. She is a consummate professional with expert knowledge and excellent customer service. I wouldn’t go anywhere else and am so glad I found her. She makes booking holidays hassle free and she totally understands my needs and wants. I 100% recommend.

October 21, 2022
Unprompted review
The Holiday Fixer logo

Reply from The Holiday Fixer

Thank you so much Marie. I absolutely love working with you and taking you on all of your adventures, I can't wait to start help planning your next trip 😊

Rated 5 out of 5 stars

Repeat Raving Customer

Britt and her team are great at taking all the stress out of booking and planning a holiday. If you're after something a bit special or out of the ordinary then she's definitely the right person and will come up with plenty of ideas to guide you along the way. She has vast experience in holidays and locations. Can highly recommend... we've been going back time and again, year after year.

September 30, 2022
Unprompted review
The Holiday Fixer logo

Reply from The Holiday Fixer

Thank you so much for such a kind review. We absolutely love what we do and pride ourselves on delivering a memorable and first class service, and we're so pleased to hear this was your experienc too. We can't wait to get you back in the sky soon.

Rated 5 out of 5 stars

Fantastic experience, great service

Fantastic experience with the Holiday Fixer from start to finish. Felt so completely looked after, great service and great communication throughout. We had a wonderful time on our trip. Britt found us exactly what we wanted and more. Highly recommend.

September 1, 2022
Unprompted review
The Holiday Fixer logo

Reply from The Holiday Fixer

Thank you Lousie for taking the time to write your super kind review. We're so glad you had such a great holiday. We can't wait to take you away again soon.

Rated 5 out of 5 stars

I won’t use anyone else!

Amazing service and lovely people. From the beginning Britt took all the hassle and stress out of booking my holiday, meaning I could sit back, relax and just look forward to it. Britt has always been organised, knowledgeable and helpful. I didn’t know where to begin to get the best experience for my money in Lapland (before my daughter no longer believes in Santa!) So having someone who’s not only so knowledgable and experienced, and helpful, but has actually been there herself, has been fantastic. Having one point of contact who’s made me feel like nothing was too much trouble has been invaluable. This experience has been so good, I’m in the process of booking another holiday with The Holiday Fixer. I now have an amazing holiday my daughter and I will never forget.
I get why they’ve won so many awards!

January 14, 2022
Unprompted review
The Holiday Fixer logo

Reply from The Holiday Fixer

Hi Sasha, thank you so much for taking the time to leave us such a kind and thoughtful review. We hope you have the best time in Lapland with your daughter, it truly is a magical place. We can't wait to see your pictures and hear all about it on your return

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