The Holiday Fixer Reviews 208

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 31 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional service and helpfulness, making the entire holiday planning process stress-free and enjoyable. Many people highlight the perfect holiday locations and accommodations chosen, which often exceed expectations and cater precisely to their preferences. Reviewers frequently mention the seamless booking process and the detailed itineraries provided, ensuring a smooth experience from start to finish. The personalized attention and excellent communication from the staff are also highly appreciated, with many customers expressing their intention to book again and recommend the company to others.

What people talk about most

Holidays

Reviewers express high satisfaction with their holidays, often highlighting the personalized service and... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being helpful,... See more

Location

Consumers find location to be positive. Many reviewers praise the perfect and amazing locations chosen,... See more

Service

People report positive experiences with service. Customers consistently praise the excellent service from... See more

Booking process

Users describe positive interactions with the booking process. Customers consistently praise the seamless and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from start to finish. Carrie picked a perfect location - the trip had everything we asked for. Checked us in online and kept us up to date on flights out/return. We received a perfec... See more

Company replied

Rated 5 out of 5 stars

Juliet absolutely nailed out trip to Goa. We gave her a budget, our likes and dislikes likes. And wow what a package she put together. We took all the stress away. Everything worked like clock work. T... See more

Company replied

Rated 5 out of 5 stars

Juliet made the whole booking process seamless. She chose the most fantastic hotel for our trip and was constantly on hand to ensure everything was perfect. It was our anniversary whilst away and she... See more

Company replied

Rated 5 out of 5 stars

Adry knew exactly what we wanted for our family holiday to Sri Lanka after one phone call! She absolutely nailed the whole experience and it really was the adventure we wanted with our 6 year old. The... See more

Company replied


Company details

  1. Travel Agency

Written by the company

At the Holiday Fixer, we aim to make your holiday dreams come true Whether you are looking for adventure and excitement or rest and relaxation, the Holiday Fixer can help create your dream destination package. We specialise in luxury holidays, adding in a concierge service where requested and taking care of details such as lounge passes, car hire and any activities that need to be pre-booked. We have the necessary experience and a wealth of contacts that allow us to find the best deals, the most exciting experiences and the most delicious places to eat and drink. A little local knowledge goes a long way! We’re not all about extravagance, however! We know the best family destinations, where to get the best snow for skiing and can tailor those trips that require a little bit of extra planning and organisation. Wherever you want to go, for whatever reason, we will work to create your perfect holiday. So, if you want your next getaway to be extra special, you need the Holiday Fixer! Just tell us what you want and let us make it amazing!


Contact info

4.9

Excellent

TrustScore 5 out of 5

208 reviews

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Rated 5 out of 5 stars

Great service from Priyanka at The Holiday Fixer

Priyanka has been fantastic throughout the whole booking process. Giving us great options and responding really quickly to any queries we had or changes we wanted. Would highly recommend her!

April 8, 2023
Unprompted review
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Reply from The Holiday Fixer

Thank you so much Catherine for your review! I'm really looking forward to hearing all about your holiday and helping again in the future. Priyanka, Your Holiday Fixer xx

Rated 5 out of 5 stars

Gemma

Gemma was our holidayfixer and she was fantastic. She found a great deal for us and kept us posted of any changes and we had a great time away! Thank you Gemma!

June 5, 2023
Unprompted review
Rated 5 out of 5 stars

We just came back from our second…

We just came back from our second holiday booked through Carrie the holiday fixer. She has gone above and beyond every time. Researching hotels to meet our requirements and giving us lots of options to look through.
She keeps us fully informed on any information that we need to do, checks us in, send us reminder messages.
She really is fantastic!
As busy mum of 3 it's so reassuring to have the paperwork of a holiday taken care of.
Will be using Carrie for future holidays, she found us a better deal for our holiday than anything I had tried to find myself online.

May 29, 2023
Unprompted review
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Reply from The Holiday Fixer

Thank you for your review, Gemma. It's great to read that you found my service invaluable, as a busy mum. My aim is to make booking holidays as hassle and stress free as possible. It's great to know I've achieved this. I look forward to assisting you with your next family holiday.

Warmest Wishes,

Carrie The Holiday Fixer xx

Rated 5 out of 5 stars

The Holiday Fixer is brilliant!!!

A fantastic experience using The Holiday Fixer.
We booked a trip to Disneyland Paris through Carrie who was extremely knowledgeable about everything Disney from where to stay, explaining the meal plans and options on getting there.
Communication was brilliant throughout, nothing was too much trouble, even when we changed the time of our shuttle home at the last minute!
We would definitely look to use Carrie again who made the experience of Disneyland Paris so easy!!
Thank you Carrie - we had the most amazing time.

May 22, 2023
Unprompted review
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Reply from The Holiday Fixer

Thank you so much for your review. Your feedback is so important to me and I’m pleased that you had a very positive and easy experience. I knew you’d have a wonderful time! You’re most welcome and I very much look forward to welcoming you back for your next family adventure. Warmest Wishes, Carrie xx

Rated 5 out of 5 stars

Absolutely fabulous. Couldn’t do more!

From start to finish the Holiday Fixer were brilliant, going above and beyond to ensure we had the best holiday. They looked after all out needs, requests and wants and that meant we had an amazing stress free time away. We had 6 flights in our break and they were all perfect. We couldn't have asked for more. I would highly recommend using the Holiday Fixer for your next break. We have already recommended them to a couple of friends.

April 17, 2023
Unprompted review
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Reply from The Holiday Fixer

Thank you Donna for your kind review. It was my pleasure helping you plan such an epic American adventure. A million thank you for recommending us to your friends too 😊 and of course your latest booking with us. Britt xx

Rated 5 out of 5 stars

Carrie is the most wonderful and…

Carrie is the most wonderful and understanding person you can meet. Carrie will sort any issues and always happy to assist in your holiday experience. Booked for a special birthday for my wife and carrie didn't let us down. Carrie goes above and beyond all exceptions.

looking forward to our next holiday in Rome. Carrie has excelled my exceptions again, we are looking forward to this trip as much as the last......

Thank you carrie.

May 8, 2023
Unprompted review
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Reply from The Holiday Fixer

Thank you so much John for your wonderful review. It’s always such a pleasure booking your holidays and looking after you. It’s great to know that I’ve delivered on my customer service as this is so important to me. As always, I look forward to assisting you on your next adventure. Warmest Wishes, Carrie xx

Rated 5 out of 5 stars

Gemma… helping us build the best memories

Gemma helped us book a lovely hotel in Rhodes to celebrate a big birthday.
When the original flights and hotel were cancelled, she took all the stress away by sorting out alternatives for us really quickly. Resulting in an even better resort! Brilliant communication, really friendly and knowledgeable and will definitely use Gemma again.
Thank you so much! Xx

May 3, 2023
Unprompted review
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Reply from The Holiday Fixer

Thank you so much for you lovely review. It was my absolute pleasure to help you and find a perfect get away! One of the perks of using a Travel Agent is that we take any stresses away, so all you have to do is enjoy your break away.
Looking forward to helping you in the future.
Gemma.

Rated 5 out of 5 stars

Look no further than Gemma!

We cannot thank Gemma enough for organising our 40th birthday trip. She recommended several fantastic hotels, and we settled on Gennadi Grand Resort in Rhodes which was exceptional. Gemma was entirely professional, knowledgeable, prompt and helpful. We couldn’t have asked for more. We will definitely use her again for future trips.

May 3, 2023
Unprompted review
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Reply from The Holiday Fixer

It was my absolute pleasure Anna, I am so thrilled you had a fantastic break away enjoying celebrating your BIG 40!
Looking forward to helping you in the future.
Gemma.

Rated 5 out of 5 stars

Incredible service from Britt, would highly recommend

We have had a wonderful experience booking our holiday with Britt, who really went above and beyond for us. She spent a huge amount of time helping us to find the perfect hotel, but Covid and a tricky pregnancy (and then a newborn baby!) meant that we had to reschedule our booking more times than I can count. I think it ended up being three years from initial point of contact with Britt to our actual trip, but she could not have been more helpful or more accommodating. Nothing was too much trouble, and she was so kind every time we needed to make a change or cancellation. When our holiday finally happened, it was everything we had hoped for and more - well worth the wait!

May 12, 2023
Unprompted review
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Reply from The Holiday Fixer

Gemma, thank you so much for your kind review. It's been my absolute pleasure helping you go on your first family holiday. I know it took a while, but I knew you guys would love it when you could finally go. It's also been such a pleasure and honour to watch your family grow in this time, and a huge thank you for your re-book. Bring on next year 😊 xx

Rated 5 out of 5 stars

Highly recommend Carrie

Highly recommend Carrie, I’m a single parent and wanted to book a trip while my son was on school camp that took advantage of the unique opportunity to travel childless, every item on my wish list was met through Carrie’s recommendation (yoga, sunsets, restaurants, adults only pools and spa areas, warm weather, on the beach) based on time of year, budget and location. She also handled all the checking in and transfers, so took all three stress out of it. I couldn’t have asked for a better holiday or smoother experience. Carrie is your lady for holiday bookings!

April 28, 2023
Unprompted review
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Reply from The Holiday Fixer

Thank you so much Tia for your fantastic feedback. I’m beyond pleased that you had everything you wished for-sounds perfect. It’s my mission to take away the stress and offer a seamless travel service. It’s good to hear I’m delivering. I hope to welcome you back for any future holiday plans. Best Wishes, Carrie xx

Rated 5 out of 5 stars

carrie went above and beyond

We decided to use Carrie to help us organise a very complex holiday to Vietnam and Cambodia and we were so glad we did.

Not only did she deal with our many itinerary changes - she arranged flights, booked hotels and sorted all our check-ins and transfers. She removed all the stress from a few issues we had a long the way and I never felt for a minute we were not in safe hands.

She handled flight alterations, a hotel closure and even attempted change flight times at our request on a Sunday while we were abroad. She even surprised us with a bottle of wine and a birthday cake on our arival as I’d mentioned it was my husband’s birthday!

I will absolutely be using Carrie again. She really knows her stuff!

April 4, 2023
Unprompted review
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Reply from The Holiday Fixer

Thank you so much Nancy for your lovely review. I was certainly kept on my toes, but wouldn't have it any other way. I thoroughly enjoyed planning your epic trip and now I'm sad I no longer have to send you another update :-) I appreciate your business and your kind words. Where to next? Best Wishes, Carrie xx

Rated 5 out of 5 stars

Amazing booking experience

Had an amazing experience booking our holiday through Carrie (18 of us on our group booking) . She not only worked hard to get us the best deal for our holiday but also supported us throughout the whole process of us booking our destination wedding. Carrie went over and above what we expected and made the whole process so much easier. She was quick to reply to any correspondences and made us feel like a priority throughout.

April 1, 2023
Unprompted review
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Reply from The Holiday Fixer

Thank you so much Becky for your review. I’m very pleased to read that you had an amazing experience and you felt a priority throughout. It was my absolute pleasure to be part of your wedding planning and experience. We can’t wait to welcome you back again soon. Warmest Wishes, Carrie

Rated 5 out of 5 stars

5 Star Experience

We have booked many holidays with Gemma and we keep coming back, as she puts every effort into making it as bespoke to you as she can and as easy a holiday as can be achieved. She is head and shoulders above any one I have used before. For me, she is extremely knowledgeable, friendly, dedicated and caring. Everything you could possibly want from someone who is organising a holiday that makes memories and dreams come true.
Thank you Gemma for all your hard work and dedication, we are eternally grateful for all the wonderful memories you have created for us!

March 24, 2023
Unprompted review
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Reply from The Holiday Fixer

Thank you so much for your wonderful feedback. It is always my pleasure to help you and your family have the best time away, so you can enjoy making those ever lasting memories.

Gemma

Rated 5 out of 5 stars

Gemma

Gemma, helped me out with a perfect and brilliant weekend away in Edinburgh. Sorted all travel and accommodation with no stress for me, couldn’t recommend her enough.
Thank you!

April 1, 2023
Unprompted review
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Reply from The Holiday Fixer

Hi Phil & Emily,

It was my absolute pleasure in helping you create a special surprise birthday trip away to Scotland. I’m so glad you both had a fantastic time, creating special forever memories.

Thanks so much
Gemma – Your Holiday Fixer

Rated 5 out of 5 stars

Anita the Holiday Fixer fixed it for us!

Anita is friendly and professional. She quickly arranged our family visit to Rome, after I'd struggled to find anything suitable with other operators. The hotel was top notch and transfers to and from the airport were seamless. She listened, and ensured all our needs were met! I recommend her services, and look forward to booking our next holiday!

August 8, 2022
Unprompted review
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Reply from The Holiday Fixer



Hi Verona,

Thank you so much for your kind review. I really enjoyed assisting you and your family - it was my absolute pleasure.

I’m so glad all of your needs were met and you made Some fantastic memories with your family.

I look forward to booking your next trip !
Anita 

Rated 5 out of 5 stars

Beautiful trip to Costa Rica!

We had an amazing hoilday in Costa Rica! All areas were covered from transfers from airport, different hotels and excursions. We stayed in some stunning hotels it really was the hoilday of our dreams. Jo was always on hand to ensure the hoilday was planned to the finest detail including all activities we wanted to do and places we wanted to visit.

December 27, 2022
Unprompted review
Rated 5 out of 5 stars

Joanna was excellent at sourcing…

Joanna was excellent at sourcing multiple options for a family of 4 for a special Easter break with particular requirements. She was very good at starting with a wide range of options and helped us narrow them down until we got to a few, which she was brilliant at helping us compare the remaining options down to the best choice for us. We are looking forward to a wonderful holiday and will definitely be using her services again. Highly recommended.

December 16, 2022
Unprompted review
Rated 5 out of 5 stars

Thoroughly recommend Gemma for holiday bookings :)

Gemma was brilliant from start to finish with our holiday flights. We were planning to meet family we haven't seen for years in Australia, due to covid. I was daunted about booking the flights and Gemma was great at booking the flights, advised on downloading the App to have all details to hand and even checked us in - keeping us updated of any changes and did everything, which took the stress away to help us just concentrate on 'what to pack!'. It was the easiest trip ever and will definitely recommend and will be asking Gemma to take the stress out of all future holidays too! Thank you, Gemma - looking forward to our 2023 holiday! Caroline and the girls ;)

January 5, 2023
Unprompted review
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Reply from The Holiday Fixer


Dear Caroline,

It was my absolute pleasure to look after you and the girls. I’m so glad you got to visit family that you’d not been able to see for some time. That was the most important thing for me, to make sure you didn’t have to worry!
I will look forward to looking after you and the family in the future.

Gemma.

Rated 5 out of 5 stars

So Much Easier!

Britt has recently booked an incredible family ski-trip for later this year. It was a complicated booking given that it was a family ski-trip but Britt made it effortless. She found the best resort for me and then found the best provider at that resort. The one we chose was working out more expensive for me but was better value with Britt. She takes into account all of the little details that I would miss, such as airport, flight times, transfers, forecast weather/snowfall, accommodation suitability, dining and beverage requirements, equipment, ski-passes - the list goes on...
Overall it saved me a huge amount of time, was better value and gave me a better trip than I was expecting; thank you Britt! I'm not booking anything myself moving forward :-)

December 22, 2022
Unprompted review
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Reply from The Holiday Fixer

Thank you so much for your kind review, Lee. It was my absolute pleasure to help you plan such a fun and exciting ski trip. Your family really are going to have the best time.

Don't forget the Apres Ski 😊

Rated 5 out of 5 stars

I thought the days of using a travel agent were behind us but actually now we're so busy with work and kids, having someone to sort out all the details of a holiday for us is such a relief.

We've used Carrie a few times now and she's always super helpful. She understands the market and what we might want.
She anticipates our needs, helps with lots of little details and is very responsive when we ask lots of silly questions!
I thought the days of using a travel agent were behind us but actually now we're so busy with work and kids, having someone to sort out all the details of a holiday for us is such a relief.

January 3, 2023
Unprompted review
The Holiday Fixer logo

Reply from The Holiday Fixer

Hi Nel,

Thank you for your kind review. It’s really good to know that you find my service of value. I thoroughly enjoy assisting you and your family with your holiday plans. Once again, I really appreciate your repeat business.

Carrie

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