The Home Labs Reviews 

127
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Great service, easy to deal with and very quick to process and send back my film photos as digitals and prints! Highly recommend, will be using again in future.

Rated 5 out of 5 stars

Fantastic - I was scared they’d get lost or wouldn’t be done properly. Not only are the scans WAY better than I thought they’d be (I can’t emphasise enough how worth it the scans are), the printed ver... See more

Rated 1 out of 5 stars

I chose Home Labs specifically for their advertised 2-day turnaround. I sent my film via first-class tracked on Wednesday — it was delivered Friday morning because nobody was around to collect on Thur... See more

Company replied

Rated 5 out of 5 stars

Their support meant the world to me. Despite my mistake with the parcel, they went above and beyond to ensure I didn't lose my precious photographs, which hold immense significance for me. I am deeply... See more

Company details

  1. Photo Lab

Written by the company

Independent Film Developing Lab based out of South Yorkshire. We provide quality film developing, as well as a range of films to buy at some of the lowest prices in the UK.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

127 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(127)

28 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick and professional

Home labs delivered exactly what they promised. Film was developed quickly once they had received the disposable camera and the digital files were sent in an easily accessible format.
We received physical copies of the pictures about a week later but I think the delay is more due to our local royal mail delivery issues.

June 16, 2025
The Home Labs logo

Reply from The Home Labs

Hi Allison,

Thank you for your kind review!
We hope you were very happy with the service and we can help again soon.

Warm Regards,
The Home Labs

Rated 1 out of 5 stars

Sent 2 rolls of film off over a week…

Sent 2 rolls of film off over a week ago, they were delivered Tuesday 17th June and i still haven't had my WeTransfer link sent or any contact whatsoever. I've emailed multiple times and also tried to call but no response. Really upset as i have used this company before with no issues and these rolls of film are very important for my work so needed them asap. Please send me my pictures or post my rolls back to me with a full refund and i will get them developed elsewhere. Will not be using again

June 24, 2025
Unprompted review
The Home Labs logo

Reply from The Home Labs

Hi Katie,

Please accept our sincere apologies for the issues with this order!
We strive to provide a turnaround time of 2-5 working days (monday-friday) however in busy times this can run a little longer as happened in this case.

As for the email situation we had issues with our email filter the last few weeks and legitimate emails were going to spam. As it wasnt every email we didnt notice the gaps!

We can only apologise for the subpar service offered on this occasion and hope you'll give us another chance soon.

Warm Regards,
The Home Labs

Rated 1 out of 5 stars

No Updates, No Email Responses

This is the first time I've ever sent film of for development and I'm very hesitant to do it again.

I sent my film off on 29th May and sent 3 follow up emails and have not heard a peep since (it's now 10th June). Really disappointed at both the turn around time and lack of response. I just want to know what's going on!

May 29, 2025
Unprompted review
The Home Labs logo

Reply from The Home Labs

Hi Micheal,

We're very sorry for your experience with our store!
We would like to add that this order was completed and has been downloaded.

We strive to provide a turnaround time of 2-5 working days (monday-friday) however in busy times this can run a little longer as happened in this case.

It turns out we were having issues with our email filter the last few weeks and legitimate emails were going to spam so please accept our sincere apologies!

Warm Regards,
The Home Labs

Rated 1 out of 5 stars

Don’t develop your film here

I chose Home Labs specifically for their advertised 2-day turnaround. I sent my film via first-class tracked on Wednesday — it was delivered Friday morning because nobody was around to collect on Thursday. It’s now been over 3 days and I’ve had no scans, no updates, and zero communication. They are ignoring my emails and calls entirely. I only needed digital scans quickly, and this has been the complete opposite experience. Unprofessional and honestly starting to feel like a scam. Avoid if you’re on a timeline or expect basic customer service.

May 28, 2025
Unprompted review
The Home Labs logo

Reply from The Home Labs

Hi Shanea,

We're very sorry for your experience with our store!
We would like to add that this order was completed and has been downloaded.

We strive to provide a turnaround time of 2-5 working days (monday-friday) however in busy times this can run a little longer as happened in this case.

It turns out we were having issues with our email filter the last few weeks and legitimate emails were going to spam so please accept our sincere apologies!

Warm Regards,
The Home Labs

Rated 5 out of 5 stars

Great film developers

Gone to these quite a lot now to get my film developed and scanned and I'm always impressed with the scans. They're prices sre great compared to some others in the region.

May 6, 2025
Rated 5 out of 5 stars

Super super quick

Super super quick, best price overall when choosing between a few options. Shipped on Monday with RM48 and got my digital files Thursday afternoon! Will 100% use again. Great quality of scans, super fast and great service. 🙌🏻🙌🏻🙌🏻

April 10, 2025
Unprompted review
Rated 5 out of 5 stars

A most excellent service

Developed my photos really well despite the absolute mess of old unrolled film I sent them. Very happy indeed, will be using The Home Labs again.

March 12, 2025
Rated 5 out of 5 stars

Quality as always

Simple and easy to use website with a rapid turnaround on film development. I have used HomeLabs on numerous occasions.

March 18, 2025
Rated 5 out of 5 stars

Good service

Scans sent on time, film negatives received within expected time scale. Good service.

March 11, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look