The Home Labs Reviews 

127
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Great service, easy to deal with and very quick to process and send back my film photos as digitals and prints! Highly recommend, will be using again in future.

Rated 5 out of 5 stars

Fantastic - I was scared they’d get lost or wouldn’t be done properly. Not only are the scans WAY better than I thought they’d be (I can’t emphasise enough how worth it the scans are), the printed ver... See more

Rated 1 out of 5 stars

I chose Home Labs specifically for their advertised 2-day turnaround. I sent my film via first-class tracked on Wednesday — it was delivered Friday morning because nobody was around to collect on Thur... See more

Company replied

Rated 5 out of 5 stars

Their support meant the world to me. Despite my mistake with the parcel, they went above and beyond to ensure I didn't lose my precious photographs, which hold immense significance for me. I am deeply... See more

Company details

  1. Photo Lab

Written by the company

Independent Film Developing Lab based out of South Yorkshire. We provide quality film developing, as well as a range of films to buy at some of the lowest prices in the UK.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

127 reviews

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4.5

All reviews

(127)

28 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

10 days for a film to be delivered is…

10 days for a film to be delivered is pretty poor to be honest

September 24, 2024
The Home Labs logo

Reply from The Home Labs

Hi Shane,

Thank you for your review. Your 100% correct 10 days is far too long for delivery times.

We'll put in a complaint with royal mail and we hope this should not happen again.

Kind regards,
The Home Labs

Rated 1 out of 5 stars

Took the money - No pictures

I sent off an important film. It was signed for the next day that was 10 days ago!
Chased them but had no reply and no pictures
This is not good. Can’t phone so what do you do.

September 24, 2024
The Home Labs logo

Reply from The Home Labs

Hi Simon,

We're very sorry for your experience with our store. However we haven't heard from you outside of this review.

We sent this WeTransfer delivery on 24/09/24 (just two days after this was signed for).
This has not yet been downloaded at this point.

Ive gotten in touch with you via Email now to hopefully try and remedy this and get the files downloaded for you!

Thank you,
The Home Labs

Rated 1 out of 5 stars

Absolutely terrible service

Absolutely terrible service. They have had my film since Sept 6th. Haven’t processed it. Haven’t sent me the wetransfer link promised. I requested a refund. No communication at all shameful.

September 18, 2024
The Home Labs logo

Reply from The Home Labs

Hi Terri,

Were sorry you had a bad experience at our store. I can confirm we sent the WeTransfer link on the 18th of September after receiving the film around the 10th.
We sent the transfer on the same day we emailed you saying we would however this was not downloaded at this time.

Unfortunately our email guy has been on holiday the last week since last Friday when we last emailed you. But we have contacted you again today to hopefully make sure this is downloaded now!

Kind regards,
The Home Labs

Rated 5 out of 5 stars

Great stuff

Super easy, speedy service and really pleased with the picture quality

September 9, 2024
The Home Labs logo

Reply from The Home Labs

Hi Issie,

Thank you so much for your kind review.
It means the world to us to see good feedback.

We hope you were very happy with the service and we can help again in the future!

Kind regards,
The Home Labs

Rated 5 out of 5 stars

Great quality and great experience as…

Great quality and great experience as always. They were fast to process and send back the films (extra +£2)

One of the film disposables had been sat laying dormant for years so I wasn't too hopeful but the pictures still came out great and was pleasantly surprised.

Highly recommend

July 23, 2024
Rated 5 out of 5 stars

Top quality

So originally the parcel company lost my roll of film , however I sent off another one and the guys said they’ll process it under the same order which was amazing. Secondly I am shocked at how good the photos came out. The resolution the lighting , the quality, everything was outstanding and the downloading process was brilliant. I have no complaints I will definitely be sending through more film to get processed.

July 12, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Dropped my film off,negatives were in the post a couple of days after and prints sent to me the next day.would highly recommend

June 7, 2024
Rated 5 out of 5 stars

Their support meant the world to me

Their support meant the world to me. Despite my mistake with the parcel, they went above and beyond to ensure I didn't lose my precious photographs, which hold immense significance for me. I am deeply thankful to them. Once we located my films, the pictures arrived promptly, and their customer service was outstanding.

March 27, 2024
Rated 5 out of 5 stars

Quick helpful responses

Sent film via second class mail, no fault of the labs but it was delayed arriving for weeks.

There was consistent updates and an offer to refund the order if it didn't arrive.

Luckily it did and Nick kept me posted all the way, great service.

April 20, 2024
Unprompted review

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