Lending Room Reviews 

1,085
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 262 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, helpful, and efficient, making their experiences enjoyable and stress-free. People frequently highlight the excellent service and user experience, noting how easy, smooth, and straightforward the entire process was. Reviewers were particularly impressed with the top-tier customer service, characterized by prompt responses and clear, consistent communication throughout. The team's dedication to keeping customers informed and simplifying complex issues contributed to a highly positive and supportive journey.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising individuals for their exceptional service.... See more

Service

Reviewers mention positive feedback about service, with many recommending it as reliable, professional, and... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the helpfulness and... See more

User experience

Users describe positive interactions with the user experience, often highlighting how easy, smooth, and... See more

Response time

Consumers consistently report positive experiences with response times, highlighting prompt communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lauren - no mater the reason, nowadays seeking financial help is not easy. You made my experience an enjoyable one. You genuinely cared, you always keep me updated the whole way through, the proce... See more

Rated 5 out of 5 stars

Incredibly grateful to Michelle and team for making the entire process smooth and stress free.clearly explained every step and answered all my questions promptly. I truly appreciate Michelle’s wo... See more

Rated 5 out of 5 stars

Priyanka was so efficient. She guided me with the whole process and made it easy. I really appreciated her honesty and patience towards me. To sum up, I highly recommend Lending Room for all who wil... See more

Rated 5 out of 5 stars

Better than expected, with the goal of consolidating and finding a lower interest rate the Lending Room was able to do that for me. Took a few days to hear back after submitting my application, Howe... See more


Company details

  1. Finance Broker

Written by the company

Lending Room is a New Zealand based loan broker that helps Kiwis find finance that actually suits their situation. Instead of applying to lender after lender, you apply once with us and we do the comparing for you. We work with a wide range of trusted NZ lenders across personal loans, vehicle finance, debt consolidation and more. Our job is to understand your situation, match you with the most suitable options available, and guide you through the process from start to finish. We work for you, not the lenders. We know money can feel stressful, especially when you are trying to juggle repayments, buy a car, or get on top of a few debts. That is why we keep things simple, clear, and human. No confusing jargon, no pushy sales talk, and no judgement. Our team is based right here in New Zealand and made up of real people who genuinely want to help. We take the time to explain your options, answer your questions, and keep you updated every step of the way. Thousands of Kiwis have trusted Lending Room to help them move forward financially, and we are proud of the feedback we receive from customers who felt supported, listened to, and looked after. If you want a straightforward lending experience with people on your side, Lending Room is here to help.


Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

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5.0

All reviews

(1,085)

225 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic work by Michelle & the team

Fantastic work by Michelle & the team - totally made the whole process very easy, fast and so friendly to deal with, I was able to do some debt consolidation and ended up paying less than what I was paying before hand! Totally winning at this point. Thank you!

September 25, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent!! 😊

Had another smooth application process with Michelle! Approved within 24 hours with minimal paperwork and zero stress. Truly appreciate her professionalism and quick responses. Highly recommend their excellent service!

October 2, 2025
Unprompted review
Rated 5 out of 5 stars

Customer Service at its best

The amount of professionalism that Lauren showed during the entire process was exceptional.
Very good customer service.
Lauren did a great job👍
-CJ

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Highly impressive!

I was put onto the Lending Room by a lender I had worked with previously. I was very impressed by their communications, speed and thoroughness - and particularly the excellent customer service provided by my Loan Specialist Lauren. Got me a great result given the stressful situation of a vehicle breakdown during a tight financial month. Highly recommend!

September 30, 2025
Unprompted review
Rated 5 out of 5 stars

This goes out too Michelle dent

This goes out too Michelle dent, who had helped out my family & I last year, never gave up, until she got us the help we need, honestly 10/10. If you ever need someone to give you the right advice & service. Check out Michelle at the lending room 😊

September 29, 2025
Unprompted review
Rated 5 out of 5 stars

I love the communication how quick yous…

I love the communication how quick yous got back to me and how lovely stuff are im so happy to make sure I pay this fine back. im so greaful ill be sharing this company out to everyone I know I really appreciate it!!!! yous made me really happy and joy this money will help see my dad for a very long time he has only few weeks for him to live.

Thabkyou!!!!!!!

September 26, 2025
Unprompted review
Rated 5 out of 5 stars

“I had such a great experience

“I had such a great experience! The staff were friendly, professional, and went above and beyond to make sure everything was perfect. The service was fast, reliable, and exceeded my expectations. Highly recommended!”

September 24, 2025
Unprompted review
Rated 5 out of 5 stars

Based on my experience Lending Room is…

Based on my experience Lending Room is very helpful and has an excellent professional service. Thank you kindly for Michelle in her assistance and her service, and great communication too. I highly recommend to others to receive the same experience as I did. Overall top notched! I am very pleased.

September 24, 2025
Unprompted review
Rated 5 out of 5 stars

I Adam hemi was dealing with machelle…

I Adam hemi was dealing with machelle dean. Awesome customer service always keeping me informed of what is going on and weather or not I needed to submit anything to make my application approved. I would highly recommend the Lending Room and will pass this on to anyone of my family of friends if they need a loan for that unexpected bill

September 22, 2025
Unprompted review
Rated 5 out of 5 stars

Super helpful - Fast Outcome

Lauren Pennell was awesome to deal with, super fast with responses and got the outcome I wanted within a day. Love your work and appreciate your time!!!

September 16, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

My whole experience with lending room was great. They're really helpful and responsive. Lauren , the person who helped me, was excellent. From beginning to end she really made the whole experience easy and stuck with me step by step guiding me all the way. Big thank you to her and the team at Lending Room.

September 17, 2025
Unprompted review
Rated 5 out of 5 stars

Lauren - absolute superstar

Lauren was my assisting team member, and what an absolute delight it was to have her as my main point of contact.
She was very prompt in her replies, explained each step thoroughly and in great depth. Lovely phone manners, wonderful communication, all round a 5 star experience.
Lauren definitely deserves to be recognised for the outstanding service she provided.
Most importantly I hope she is proud of her wonderful proformance.

September 15, 2025
Unprompted review
Rated 5 out of 5 stars

Been a returning customer

Been a returning customer. Very grateful for the help & service given esp in times of financial need. Easy to communicate with. Thank you!

September 15, 2025
Unprompted review

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