Lauren - no mater the reason, nowadays seeking financial help is not easy. You made my experience an enjoyable one. You genuinely cared, you always keep me updated the whole way through, the proce... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Incredibly grateful to Michelle and team for making the entire process smooth and stress free.clearly explained every step and answered all my questions promptly. I truly appreciate Michelle’s wo... See more
Priyanka was so efficient. She guided me with the whole process and made it easy. I really appreciated her honesty and patience towards me. To sum up, I highly recommend Lending Room for all who wil... See more
Better than expected, with the goal of consolidating and finding a lower interest rate the Lending Room was able to do that for me. Took a few days to hear back after submitting my application, Howe... See more
Company details
Written by the company
Lending Room is a New Zealand based loan broker that helps Kiwis find finance that actually suits their situation. Instead of applying to lender after lender, you apply once with us and we do the comparing for you. We work with a wide range of trusted NZ lenders across personal loans, vehicle finance, debt consolidation and more. Our job is to understand your situation, match you with the most suitable options available, and guide you through the process from start to finish. We work for you, not the lenders. We know money can feel stressful, especially when you are trying to juggle repayments, buy a car, or get on top of a few debts. That is why we keep things simple, clear, and human. No confusing jargon, no pushy sales talk, and no judgement. Our team is based right here in New Zealand and made up of real people who genuinely want to help. We take the time to explain your options, answer your questions, and keep you updated every step of the way. Thousands of Kiwis have trusted Lending Room to help them move forward financially, and we are proud of the feedback we receive from customers who felt supported, listened to, and looked after. If you want a straightforward lending experience with people on your side, Lending Room is here to help.
Contact info
Level 8/57 Fort Street, 1010, Auckland, New Zealand
- 09 928 6800
- info@lendingroom.co.nz
- thelendingroom.co.nz
5.0
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing customer service
Michelle made this process smooth and efficient amazing communication
October 29, 2025
Unprompted review
Awesome Service
I had an excellent experience with The Lending Room The staff were friendly, knowledgeable, and went above and beyond to make the whole process smooth and stress-free. Communication was clear and prompt, and they were always ready to answer any questions I had.
December 12, 2024
Unprompted review
Deepak from Lending Room helped me get…
Deepak from Lending Room helped me get the loan which was much needed by me to buy a new laptop!!
Thank you to Lending room !!
October 21, 2025
Unprompted review
they did not stop until…
Very helpful they did not stop until they found me someone to lend me the funds I needed.
October 22, 2025
Unprompted review
Fast, Reliable, and Excellent Service!
I applied for a personal loan and was assisted by Priyanka, a very helpful and detailed senior loan specialist. He followed up promptly and made the whole process smooth. No unnecessary questions—loan was approved right away!
Got an update in less than 24 hours. Big thumbs up to Priyanka and the company. Highly recommended!
October 16, 2025
Unprompted review
The Lending Room has been absolutely…
The Lending Room has been absolutely amazing! Their service was excellent and made a really hard time much easier for me. The process was simple, and they were quick to respond to any questions. Truly the best service I’ve ever had from a lender — highly recommend!
October 16, 2025
Unprompted review
A+ service
Great communication from Lauren. She worked hard to get me a good result. Would 100% recommend The Lending Room to get the job done.
October 13, 2025
Unprompted review
Easy and straight forward
Such an easy and straight forward process. Thank you so much Michelle for the prompt response and communication from start to finish. Greatly appreciated-very happy customer.
October 15, 2025
Unprompted review
Such awesome communication the whole…
Such awesome communication the whole way through the application process. Amazing and friendly customer service. Appreciate the help
October 15, 2025
Unprompted review
the person I was dealing with yesterday…
the person I was dealing with yesterday and today has been most helpful, and I really appreciate the help that she gave, excellent and friendly service, I do recommend the Leanding room :)
October 10, 2025
Unprompted review
Lauren and the team at Lending Room
Lauren and the team at Lending Room were helpful and kind right from the beginning. Right from the application process and everything after really smooth sailing made
October 9, 2025
Unprompted review
Great experience have used them…
Great experience have used them previously made the process easy.
October 9, 2025
Unprompted review
Great service
Great service, professional customer service. Very easy timely response thank you so much
October 2, 2025
Unprompted review
I was served again my Michelle Dent…
I was served again my Michelle Dent from The Lending Room once again where we consolidated my debt and refinanced with a new provider. The transaction was smooth and swift with very detailed assistance by the team at Lending Room. Thank you.
October 9, 2025
Unprompted review
The assistance and the customer service…
The assistance and the customer service was so awesome. I was so grateful that my loan was approved as most of the loan agencies didn't approve upon my request. I will recommend Lending Room to my colleges.
October 8, 2025
Unprompted review
It was really fast processing and I'm…
It was really fast processing and I'm happy with result
October 9, 2025
Unprompted review
Excellent Customer Service.
Excellent Customer Service.
Had the pleasure of being served by Lauren Pennell for the second time and she went over and beyond as usual to ensure everything went smoothy all the way to approval. Absolute LEGEND!
October 8, 2025
Unprompted review
Michelle was the most amazing person to work with
Michelle was an absolute angel to deal with cannot recommend her enough her customer service is impeccable she was super quick with everything and made the whole process stress free. Loan was approved within the hour and all the last bits of paperwork were done the next day. The time that she took to help me understand the process and how each step works I was blown away no question was left unanswered. Cannot wait to work with her again when I need help in the future. Keep up the amazing work ❤
October 4, 2025
Unprompted review
Lending Room the best 👌 Lauren very…
Lending Room the best 👌 Lauren very helpful 👌 and nice 👍
October 7, 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.