Lauren - no mater the reason, nowadays seeking financial help is not easy. You made my experience an enjoyable one. You genuinely cared, you always keep me updated the whole way through, the proce... See more
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Lending Room is a New Zealand based loan broker that helps Kiwis find finance that actually suits their situation. Instead of applying to lender after lender, you apply once with us and we do the comparing for you. We work with a wide range of trusted NZ lenders across personal loans, vehicle finance, debt consolidation and more. Our job is to understand your situation, match you with the most suitable options available, and guide you through the process from start to finish. We work for you, not the lenders. We know money can feel stressful, especially when you are trying to juggle repayments, buy a car, or get on top of a few debts. That is why we keep things simple, clear, and human. No confusing jargon, no pushy sales talk, and no judgement. Our team is based right here in New Zealand and made up of real people who genuinely want to help. We take the time to explain your options, answer your questions, and keep you updated every step of the way. Thousands of Kiwis have trusted Lending Room to help them move forward financially, and we are proud of the feedback we receive from customers who felt supported, listened to, and looked after. If you want a straightforward lending experience with people on your side, Lending Room is here to help.
Contact info
Level 8/57 Fort Street, 1010, Auckland, New Zealand
- 09 928 6800
- info@lendingroom.co.nz
- thelendingroom.co.nz
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Good fast and efficient nice easy…
Good fast and efficient nice easy process
Fast and never declines a request but…
Fast and never declines a request but refers to other loan agencies to assist. Urgent requests and applications will always be assisted on time.
Difficult times made Bearable
It was one of the most difficult times for our family but Lending Room made it bearable throughout the process. We did not need to stress doing the application and communicating with the representative was the best. We were assured and satisfied! Would highly recommend!!!!
The best
Lauren - you are a true asset and gem! Thank you for your understanding, professionalism and genuine care.
Super easy to deal with
Super easy to deal with. Michelle Dent was lovely and worked on my application really fast. Appreciated the help!
Positive outcome
Awesome Customer Service
I had an amazing experience with the team from lending room. They were really helpful in setting me up and walking me through the process. Everything was explained well and thoroughly. Thanks again team for the assistance. Was a pleasure and a Delight.
Michelle was outstanding
Michelle was outstanding, the service she provided was absolutely amazing. Fast , efficient and super helpful
Return client
My third time using this lender, and I highly reccommend. Priyanka is particular is amazing to deal with, quick response time, respectful of your situation, does all she can to make things work while being mindful of manageable repayments.
Always get the best possible solution…
Always get the best possible solution from Priyanka. She is the best in getting the solution for us. Highly recommend
I had a really positive experience…
I had a really positive experience working with Priyanka. My situation wasn’t straightforward, but she stayed committed throughout the process and explored multiple options to find a solution. She was patient, professional, and clearly knowledgeable, and I always felt like she was genuinely trying to get the best possible outcome for me. I appreciated her persistence and support, especially when things became challenging. I would definitely recommend her to others needing help navigating lending options.
The Lending room worked with my…
The Lending room worked with my situation to find a suitable loan. Fast, Friendly and accommodating service! Would definitely recommend.
Michelle is the bees knees!
Michelle was absolutely amazing to deal with super professional with great customer service she made me feel very comfortable
and cared for when sorting my debt consolidation loan
Would highly recommend her to everybody thanks lending room!! look forward to next time 😃😁😁
Customer Service 10/10 my loan got…
Customer Service 10/10 my loan got approved same day 🥰
Top tier customer service!
Michelle Dent was beyond helpful! Her communication was amazing and she was extremely responsive, even over weekends. She made the experience so seamless for me! I am so grateful!
fast great customer service had a great…
fast great customer service had a great experience
Saved us a lot of effort.
Our situation was a little outside the square and Michelle was fantastic. Made the whole process very easy and came back promptly when anything was needed. Highly recommend.
Quick & smooth process/service
I applied for an urgent loan yesterday in the afternoon & with the help of Lauren Pennell today later on in the evening I’ll be getting my loan just like that. She made the process so easy & responded really quickly highly recommend using Lending room. Thank you Lauren & Lending room
Lauren was a dream to work with
Lauren was a dream to work with, from start to finish.
She kept me informed every step of the way via email and was always friendly and professional.
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