Lending Room Reviews 

1,084
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 268 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and helpfulness, making the entire process smooth and stress-free. The service is frequently highlighted as excellent, with many appreciating the quick response times and clear communication. People found the user experience easy to navigate, noting the personalized support and genuine care provided. Reviewers particularly appreciate the company's ability to simplify complex processes and achieve positive outcomes for their financial needs. Consumers also highlight the team's genuine interest and support, making challenging situations much easier to navigate.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising individuals for their exceptional service.... See more

Service

Customers consistently note positive experiences with service, often describing it as reliable, professional,... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and efficiency... See more

User experience

Reviewers mention positive feedback about user experience, with many customers expressing satisfaction with... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting prompt communication and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lauren - no mater the reason, nowadays seeking financial help is not easy. You made my experience an enjoyable one. You genuinely cared, you always keep me updated the whole way through, the proce... See more

Rated 5 out of 5 stars

Incredibly grateful to Michelle and team for making the entire process smooth and stress free.clearly explained every step and answered all my questions promptly. I truly appreciate Michelle’s wo... See more

Rated 5 out of 5 stars

Priyanka was so efficient. She guided me with the whole process and made it easy. I really appreciated her honesty and patience towards me. To sum up, I highly recommend Lending Room for all who wil... See more

Rated 5 out of 5 stars

Better than expected, with the goal of consolidating and finding a lower interest rate the Lending Room was able to do that for me. Took a few days to hear back after submitting my application, Howe... See more


Company details

  1. Finance Broker

Written by the company

Lending Room is a New Zealand based loan broker that helps Kiwis find finance that actually suits their situation. Instead of applying to lender after lender, you apply once with us and we do the comparing for you. We work with a wide range of trusted NZ lenders across personal loans, vehicle finance, debt consolidation and more. Our job is to understand your situation, match you with the most suitable options available, and guide you through the process from start to finish. We work for you, not the lenders. We know money can feel stressful, especially when you are trying to juggle repayments, buy a car, or get on top of a few debts. That is why we keep things simple, clear, and human. No confusing jargon, no pushy sales talk, and no judgement. Our team is based right here in New Zealand and made up of real people who genuinely want to help. We take the time to explain your options, answer your questions, and keep you updated every step of the way. Thousands of Kiwis have trusted Lending Room to help them move forward financially, and we are proud of the feedback we receive from customers who felt supported, listened to, and looked after. If you want a straightforward lending experience with people on your side, Lending Room is here to help.


Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(1,084)

263 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Difficult times made Bearable

It was one of the most difficult times for our family but Lending Room made it bearable throughout the process. We did not need to stress doing the application and communicating with the representative was the best. We were assured and satisfied! Would highly recommend!!!!

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

The best

Lauren - you are a true asset and gem! Thank you for your understanding, professionalism and genuine care.

November 14, 2025
Unprompted review
Rated 5 out of 5 stars

easy

easy, they went above and beyond to make it happen for us!

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Awesome Customer Service

I had an amazing experience with the team from lending room. They were really helpful in setting me up and walking me through the process. Everything was explained well and thoroughly. Thanks again team for the assistance. Was a pleasure and a Delight.

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

Return client

My third time using this lender, and I highly reccommend. Priyanka is particular is amazing to deal with, quick response time, respectful of your situation, does all she can to make things work while being mindful of manageable repayments.

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

I had a really positive experience…

I had a really positive experience working with Priyanka. My situation wasn’t straightforward, but she stayed committed throughout the process and explored multiple options to find a solution. She was patient, professional, and clearly knowledgeable, and I always felt like she was genuinely trying to get the best possible outcome for me. I appreciated her persistence and support, especially when things became challenging. I would definitely recommend her to others needing help navigating lending options.

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Michelle is the bees knees!

Michelle was absolutely amazing to deal with super professional with great customer service she made me feel very comfortable
and cared for when sorting my debt consolidation loan
Would highly recommend her to everybody thanks lending room!! look forward to next time 😃😁😁

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Top tier customer service!

Michelle Dent was beyond helpful! Her communication was amazing and she was extremely responsive, even over weekends. She made the experience so seamless for me! I am so grateful!

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

Saved us a lot of effort.

Our situation was a little outside the square and Michelle was fantastic. Made the whole process very easy and came back promptly when anything was needed. Highly recommend.

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

Quick & smooth process/service

I applied for an urgent loan yesterday in the afternoon & with the help of Lauren Pennell today later on in the evening I’ll be getting my loan just like that. She made the process so easy & responded really quickly highly recommend using Lending room. Thank you Lauren & Lending room

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

Lauren was a dream to work with

Lauren was a dream to work with, from start to finish.
She kept me informed every step of the way via email and was always friendly and professional.

March 23, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look