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Lending Room Reviews 

1,084
•
TrustScore 5 out of 5

5.0

Finance Broker
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Review summary

Created with AI, based on recent reviews

Looking at 268 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and helpfulness, making the entire process smooth and stress-free. The service is frequently highlighted as excellent, with many appreciating the quick response times and clear communication. People found the user experience easy to navigate, noting the personalized support and genuine care provided. Reviewers particularly appreciate the company's ability to simplify complex processes and achieve positive outcomes for their financial needs. Consumers also highlight the team's genuine interest and support, making challenging situations much easier to navigate.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising individuals for their exceptional service.... See more

Service

Customers consistently note positive experiences with service, often describing it as reliable, professional,... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and efficiency... See more

User experience

Reviewers mention positive feedback about user experience, with many customers expressing satisfaction with... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting prompt communication and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lauren - no mater the reason, nowadays seeking financial help is not easy. You made my experience an enjoyable one. You genuinely cared, you always keep me updated the whole way through, the proce... See more

Rated 5 out of 5 stars

Incredibly grateful to Michelle and team for making the entire process smooth and stress free.clearly explained every step and answered all my questions promptly. I truly appreciate Michelle’s wo... See more

Rated 5 out of 5 stars

Priyanka was so efficient. She guided me with the whole process and made it easy. I really appreciated her honesty and patience towards me. To sum up, I highly recommend Lending Room for all who wil... See more

Rated 5 out of 5 stars

Better than expected, with the goal of consolidating and finding a lower interest rate the Lending Room was able to do that for me. Took a few days to hear back after submitting my application, Howe... See more

Company details

  1. Finance Broker

Written by the company

Lending Room is a New Zealand based loan broker that helps Kiwis find finance that actually suits their situation. Instead of applying to lender after lender, you apply once with us and we do the comparing for you. We work with a wide range of trusted NZ lenders across personal loans, vehicle finance, debt consolidation and more. Our job is to understand your situation, match you with the most suitable options available, and guide you through the process from start to finish. We work for you, not the lenders. We know money can feel stressful, especially when you are trying to juggle repayments, buy a car, or get on top of a few debts. That is why we keep things simple, clear, and human. No confusing jargon, no pushy sales talk, and no judgement. Our team is based right here in New Zealand and made up of real people who genuinely want to help. We take the time to explain your options, answer your questions, and keep you updated every step of the way. Thousands of Kiwis have trusted Lending Room to help them move forward financially, and we are proud of the feedback we receive from customers who felt supported, listened to, and looked after. If you want a straightforward lending experience with people on your side, Lending Room is here to help.

Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

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5.0

All reviews

(1,084)

263 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

I only filled out one application form…

I only filled out one application form and Lending Room really done all the leg work for me. Batting for me and getting the results I needed. I appreciate the work that Priyanka done and have complete confidence in the team. Thank you once again.

January 19, 2026
Unprompted review
Rated 5 out of 5 stars

Lauren Pennel from Lending Room who…

Lauren Pennel from Lending Room who looked after my application, was extremely helpful and very prompt in getting back to me. She made the whole application process much easier, and I would definitely go back to her again in the future.

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

Lauren was super helpful and patient…

Lauren was super helpful and patient with me. Great communication and customer service. I highly recommend Lauren and the team at Lending Room, who will take care of your needs. Thank you

January 16, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Hassle free, great service and follow up. Exceptional customer service. I was updated on the progress of the application at each step.
A big thank you to Lauren from the Lending Team.

December 18, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Lauren Pennell

Amazing Work from Lauren Pennell once again helping me refinance in time for xmas amazing amazing amazing fast and efficient all done within 24hrs

December 17, 2025
Unprompted review

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