Lending Room Reviews 

1,085
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 268 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and helpfulness, making the entire process smooth and stress-free. The service is frequently highlighted as excellent, with many appreciating the quick response times and clear communication. People found the user experience easy to navigate, noting the personalized support and genuine care provided. Reviewers particularly appreciate the company's ability to simplify complex processes and achieve positive outcomes for their financial needs. Consumers also highlight the team's genuine interest and support, making challenging situations much easier to navigate.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising individuals for their exceptional service.... See more

Service

Customers consistently note positive experiences with service, often describing it as reliable, professional,... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and efficiency... See more

User experience

Reviewers mention positive feedback about user experience, with many customers expressing satisfaction with... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting prompt communication and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lauren - no mater the reason, nowadays seeking financial help is not easy. You made my experience an enjoyable one. You genuinely cared, you always keep me updated the whole way through, the proce... See more

Rated 5 out of 5 stars

Incredibly grateful to Michelle and team for making the entire process smooth and stress free.clearly explained every step and answered all my questions promptly. I truly appreciate Michelle’s wo... See more

Rated 5 out of 5 stars

Priyanka was so efficient. She guided me with the whole process and made it easy. I really appreciated her honesty and patience towards me. To sum up, I highly recommend Lending Room for all who wil... See more

Rated 5 out of 5 stars

Better than expected, with the goal of consolidating and finding a lower interest rate the Lending Room was able to do that for me. Took a few days to hear back after submitting my application, Howe... See more


Company details

  1. Finance Broker

Written by the company

Lending Room is a New Zealand based loan broker that helps Kiwis find finance that actually suits their situation. Instead of applying to lender after lender, you apply once with us and we do the comparing for you. We work with a wide range of trusted NZ lenders across personal loans, vehicle finance, debt consolidation and more. Our job is to understand your situation, match you with the most suitable options available, and guide you through the process from start to finish. We work for you, not the lenders. We know money can feel stressful, especially when you are trying to juggle repayments, buy a car, or get on top of a few debts. That is why we keep things simple, clear, and human. No confusing jargon, no pushy sales talk, and no judgement. Our team is based right here in New Zealand and made up of real people who genuinely want to help. We take the time to explain your options, answer your questions, and keep you updated every step of the way. Thousands of Kiwis have trusted Lending Room to help them move forward financially, and we are proud of the feedback we receive from customers who felt supported, listened to, and looked after. If you want a straightforward lending experience with people on your side, Lending Room is here to help.


Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

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5.0

All reviews

(1,085)

263 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing Lauren Pennell

Amazing Work from Lauren Pennell once again helping me refinance in time for xmas amazing amazing amazing fast and efficient all done within 24hrs

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

Lauren Pennell is the G.O.A.T

Lauren Pennell was absolutely amazing to deal with. She was prompt in replying to all my messages and always kept me in the loop. Very polite and professional which made my experience easy and relaxed.

December 16, 2025
Unprompted review
Rated 5 out of 5 stars

It has been a wonderful experience…

It has been a wonderful experience dealing with the Lending Room especially with Lauren Pennell. Lauren has been extremely helpful through-out the entire process-warm, considerate, and very patient. She took the time to offer a clear guidance at every step. The support made everything more accessible, and she simplified the process so that it was completely hassle-free.
I genuinely appreciate the professionalism she showed and kept me well-informed through a challenging time much easier to navigate. I would highly recommend the Lending Room to anyone seeking a supportive and trustworthy service.

December 3, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant service!!

Absolutely brilliant service from Lauren. She made the whole process fast, smooth, and stress-free. Communication was on point the entire time and everything was handled with zero hassle. Highly recommend!

December 4, 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

I recently took a loan through The Lending Room by Priyanka Jindal, and I’m very happy with the overall experience. From the very beginning, Priyanka was professional, transparent, and supportive throughout the process.

The application process was fast and easy, and the staff were helpful throughout. My questions were answered clearly, and the approval came quicker than expected.

I appreciated the personal attention and ethical approach. If you’re looking for a trustworthy lending experience with someone who truly understands your needs, I highly recommend The Lending Room.

December 3, 2025
Unprompted review
Rated 5 out of 5 stars

Incredibly grateful to Michelle and…

Incredibly grateful to Michelle and team for making the entire process smooth and stress free.clearly explained every step and answered all my questions promptly.

I truly appreciate Michelle’s work and highly recommend for anyone looking for a reliable and customer focused finance provider.

Thanks team

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

Priyanka was amazing

Priyanka was amazing, assisting me through the process. Thankful to her!! Highly recommend Priyanka and the team at Lending Room! 10/10

November 27, 2025
Unprompted review
Rated 5 out of 5 stars

Very understanding

Understood my reasonings for the loan. Didn’t judge. Helped me when no other finance company’s would take me on. Application process was fast and smooth. Would 100% recommend!

November 25, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Service

Priyanka provided exceptional service. Excellent communication from start to finish, and the process was fast and hassle-free. We would definitely recommend Lending Room.

November 26, 2025
Unprompted review

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