The Mill Shop Reviews 2,681

TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

The items arrived well packaged, feel like very good quality. They look very good now they are hanging. Only issue was delivery via Royal mail, advised 10:30 - 14:30, tracking system not working, ch... See more

Company replied

Rated 5 out of 5 stars

Reasonably priced and well-made curtains, ideal for our needs. Felt like a valued customer, informed every step of the way about availability and delivery and we were very lucky that the Yodel person... See more

Company replied

Rated 5 out of 5 stars

Fabulous company to buy from. I had to call customer services as needed alterations to both set of curtains and wasn’t sure how to do this. The lady was extremely helpful. I ordered two pairs of curta... See more

Company replied

Rated 5 out of 5 stars

Having been badly let down by another company with a paid for curtain order that failed to arrive (ongoing problem) we turned to the Mill Shop as the choice of patterns was very good and prices very c... See more

Company replied

Company details

  1. Window Treatment Store
  2. Curtain and Upholstery Cleaning Service
  3. Curtain Store
  4. Furniture Store
  5. Home Improvement Store
  6. Linens Store

Written by the company

At The Mill shop, we’re passionate about all things interior decor, fabrics, finding the latest trends and new designs. But there’s one priority that will always remain the most important to us - and that’s understanding your desire to update your home, in an affordable and stylish way. Bring your room together with our curtains, nets, voiles & more today. Shop Now! Choose from a wide range of curtains, cushions & more to create your ideal space. Wide range of colours. Made in the UK. Great customer service. We’re lucky to say that we have a variety of customers here at The Mill Shop, with continued support from those many generations that would have frequently visited our original little Mill Shop. We hope that you enjoy shopping with us, as much as we have loved creating The Mill Shop over the years. With family at heart, we cater for your home, as well as your kid’s (don’t miss the blackout ranges), your dad (he’ll like the thermal). Your nan (she loves our net range), aunt (made to measure voile) and second cousin twice removed (who doesn’t want a faux throw?). What we’re trying to say is, we are dedicated to offering an extensive variety here at The Mill Shop. We always have been, and we always will!


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

New Curtains

Super fast delivery, great quality product at a lot lower price than competitors. Was really surprised how good the curtains I bought were as I paid such a low price I was expecting nowhere near as good as I got. Will definitely buy from you again

October 3, 2024
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Reply from The Mill Shop

Thank you for your 5 star review. We are really pleased you are happy with your purchase.

Rated 4 out of 5 stars

Excellent service

Excellent service, and prices , very nice well made, but curtains classed as thermal were more like summer weight with thin linings. But that's the problem of buying on line 😕.

October 14, 2024
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Reply from The Mill Shop

Thank you for your 4 star review. We are really pleased you are happy with your purchase.

Rated 5 out of 5 stars

Was so impressed I placed a second order

Ordered net curtain by the metre and going’s a lovely range of style and lengths to choose from.

Was so impressed I ordered more.

September 30, 2024
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Reply from The Mill Shop

Thank you for your 5 star review. We are really pleased you are happy with your purchase.

Rated 5 out of 5 stars

Quick and efficient service

Quick delivery of item and even though the items I purchased were not to my taste a refund was processed very quickly after they were returned

October 10, 2024
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Reply from The Mill Shop

Thank you for your 5 star review. We are really pleased you are happy with your purchase.

Rated 5 out of 5 stars

Reliable Shop

Ordering on the website was easy. The curtains were dispatched the same day. The perfect shopping experience.

October 8, 2024
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Reply from The Mill Shop

Thank you for your 5 star review. We are really pleased you are happy with your purchase.

Rated 5 out of 5 stars

Very fast good service

Very fast good service

October 10, 2024
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Reply from The Mill Shop

Thank you for your 5 star review. We are really pleased you are happy with your purchase.

Rated 5 out of 5 stars

Item was easy to find on website

Item was easy to find on website. Ordering wasn’t a problem, arrived in good time, in good condition and was what I had ordered.

October 9, 2024
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Reply from The Mill Shop

Thank you for your 5 star review. We are really pleased you are happy with your purchase

Rated 5 out of 5 stars

I matched curtains which I knew would…

I matched curtains which I knew would be light, with basic black out curtains and together they work superbly.
Very happy with both and transformed a bedroom. Very happy customer

October 10, 2024
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Reply from The Mill Shop

Thank you for your 5 star review. We are really pleased you are happy with your purchase.

Rated 5 out of 5 stars

Thank you for the excellent service

Thank you for the excellent service, and very quick delivery. Cut and finished perfectly. I also enjoyed the lovely packaging. It makes a difference.

October 14, 2024
Unprompted review
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Reply from The Mill Shop

Thank you for your 5 star review. We are really pleased you are happy with your purchase.

Rated 5 out of 5 stars

Lovely curtains

Lovely curtains, colour and design as shown/described, finishes our room off perfectly

October 7, 2024
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Reply from The Mill Shop

Thank you for your 5 star review. We are really pleased you are happy with your purchase.

Rated 5 out of 5 stars

Absolutely wonderful company

Absolutely wonderful company. Rapid despatch and delivery. Curtains were competitively priced which was a bonus. Wish I'd known about the mill shop sooner! I'll definitely be placing another order in the future.

October 10, 2024
Unprompted review
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Reply from The Mill Shop

Thank you for your 5 star review. We are really pleased you are happy with your purchase.

Rated 5 out of 5 stars

Great customer service

Great quality nets and excellent quick delivery

October 4, 2024
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Reply from The Mill Shop

Thank you for your 5 star review. We are really pleased you are happy with your purchase.

Rated 5 out of 5 stars

Great value curtains…

I have not had time to put these curtains up yet but they look very nice and seem good quality at a reasonable price. I am especially pleased in that I could have a custom drop as I can never find the right length for my living room. Of course had to pay extra but worth every penny and the curtains are still very reasonably priced. I have also been able to get matching tie backs and spare hooks. Win, win!

October 9, 2024
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Reply from The Mill Shop

Thank you for your 5 star review. We are really pleased you are happy with your purchase.

Rated 5 out of 5 stars

Good product price

Good product price. Item arrived on time.

October 5, 2024
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Reply from The Mill Shop

Thank you for your 5 star review. We are really pleased you are happy with your purchase.

Rated 5 out of 5 stars

Great quality at a great price

Great quality at a great price. Delivered within 3 days. Will definitely shop here again

September 23, 2024
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Reply from The Mill Shop

Thank you for your 5 star review. We are really pleased you are happy with your purchase.

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