The Mill Shop Reviews 2,681

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

The items arrived well packaged, feel like very good quality. They look very good now they are hanging. Only issue was delivery via Royal mail, advised 10:30 - 14:30, tracking system not working, ch... See more

Company replied

Rated 5 out of 5 stars

Reasonably priced and well-made curtains, ideal for our needs. Felt like a valued customer, informed every step of the way about availability and delivery and we were very lucky that the Yodel person... See more

Company replied

Rated 5 out of 5 stars

Fabulous company to buy from. I had to call customer services as needed alterations to both set of curtains and wasn’t sure how to do this. The lady was extremely helpful. I ordered two pairs of curta... See more

Company replied

Rated 5 out of 5 stars

Having been badly let down by another company with a paid for curtain order that failed to arrive (ongoing problem) we turned to the Mill Shop as the choice of patterns was very good and prices very c... See more

Company replied

Company details

  1. Window Treatment Store
  2. Curtain and Upholstery Cleaning Service
  3. Curtain Store
  4. Furniture Store
  5. Home Improvement Store
  6. Linens Store

Written by the company

At The Mill shop, we’re passionate about all things interior decor, fabrics, finding the latest trends and new designs. But there’s one priority that will always remain the most important to us - and that’s understanding your desire to update your home, in an affordable and stylish way. Bring your room together with our curtains, nets, voiles & more today. Shop Now! Choose from a wide range of curtains, cushions & more to create your ideal space. Wide range of colours. Made in the UK. Great customer service. We’re lucky to say that we have a variety of customers here at The Mill Shop, with continued support from those many generations that would have frequently visited our original little Mill Shop. We hope that you enjoy shopping with us, as much as we have loved creating The Mill Shop over the years. With family at heart, we cater for your home, as well as your kid’s (don’t miss the blackout ranges), your dad (he’ll like the thermal). Your nan (she loves our net range), aunt (made to measure voile) and second cousin twice removed (who doesn’t want a faux throw?). What we’re trying to say is, we are dedicated to offering an extensive variety here at The Mill Shop. We always have been, and we always will!


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

5☆☆☆☆☆

Curtains are lovely and just as described along with the pictures on the website. Ordering was really easy and they were delivered by Royal Mail so came with my lovely postie. 😊
I would definitely recommend this company to others infact my daughter has already placed an order.

October 11, 2024
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Reply from The Mill Shop

Thank you for your 5 star review. We are really pleased you are happy with your purchase.

Rated 5 out of 5 stars

I'd never heard of the Mill Shop but it…

I'd never heard of the Mill Shop but it came up on a search and I thought that I would give it a try. I am very pleased with my product, I paid for next day delivery which was on time. The only slight problem would be with the way that sizes are shown. I'm used to D W & Length and these signs were not there.

October 22, 2024
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Reply from The Mill Shop

Thank you for your 5 star review. We are really pleased you are happy with your purchase.

Rated 5 out of 5 stars

Pleasantly Surprised!

I bought some curtains in the sale, I wasn’t expecting anything spectacular, but I was very pleasantly surprised!
I will definitely be buying from The Mill Shop again, they deliver when they say they will too!

October 23, 2024
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Reply from The Mill Shop

Thank you for your 5 star review. We are really pleased you are happy with your purchase.

Rated 5 out of 5 stars

Professional Service

Professional from start to finish, great quality curtains and cushions. Will definitely use this company again.

October 10, 2024
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Reply from The Mill Shop

Thank you for your 5 star review. We are really pleased you are happy with your purchase.

Rated 5 out of 5 stars

Impressive product and service

I am very impressed with the Mill Shop. First, their product options are amazing - uniquely allowing you to choose your precise width and length. Second, the website is so user friendly. Third, their delivery service is fast. And lastly, the actual product is good quality and exactly what I ordered.

October 22, 2024
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Reply from The Mill Shop

Thank you for your 5 star review. We are really pleased you are happy with your purchase.

Rated 5 out of 5 stars

Delivery was fast I got curtains price…

Delivery was fast I got curtains price and quality was brilliant Description was correct to the detail they look amazing

October 21, 2024
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Reply from The Mill Shop

Thank you for your 5 star review. We are really pleased you are happy with your purchase.

Rated 5 out of 5 stars

Good quality products

Beautiful cushion and exactly as described.

October 18, 2024
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Reply from The Mill Shop

Thank you for your 5 star review. We are really pleased you are happy with your purchase.

Rated 5 out of 5 stars

Curtains

Ordering was easy and straightforward. Items arrived on time.Very pleased with quality of curtains for the price. There was only one issue in that I ordered some natural colour curtains but they looked more grey.Having said that they will go with the decor.

October 8, 2024
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Reply from The Mill Shop

Thank you for your 5 star review. We are really pleased you are happy with your purchase.

Rated 5 out of 5 stars

beautiful curtains

arrived earlier than said, excellent communication, and the curtains are stunning look even better than they do online, the packaging was great. thankfully a buissness that knows not to use evri!

October 19, 2024
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Reply from The Mill Shop

Thank you for your 5 star review. We are really pleased you are happy with your purchase.

Rated 5 out of 5 stars

Great speedy service

Great speedy service. Beautiful curtains.

October 19, 2024
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Reply from The Mill Shop

Thank you for your 5 star review. We are really pleased you are happy with your purchase.

Rated 5 out of 5 stars

Lovely product

Lovely product, excellent price and very quick delivery.

October 17, 2024
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Reply from The Mill Shop

Thank you for your 5 star review. We are really pleased you are happy with your purchase.

Rated 5 out of 5 stars

Nets are great quality

Nets are great quality. I have large windows directly on pavement and they are dense enough but let light filter through lovely. Was kept informed of my order progress throughout and it arrived exactly when they said it would. Would certainly use again

October 9, 2024
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Reply from The Mill Shop

Thank you for your 5 star review. We are really pleased you are happy with your purchase.

Rated 5 out of 5 stars

Very quick delivery considering I…

Very quick delivery considering I needed alterations done, great quality curtains look fab. Will defo use again, at the prices couldn't be beaten.

October 4, 2024
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Reply from The Mill Shop

Thank you for your 5 star review. We are really pleased you are happy with your purchase.

Rated 5 out of 5 stars

Fabulous company to buy from

Fabulous company to buy from. I had to call customer services as needed alterations to both set of curtains and wasn’t sure how to do this. The lady was extremely helpful. I ordered two pairs of curtains including the alterations. The curtains arrived in days and look fantastic. I am absolutely delighted with them. So pleased that I ordered another pair that needed shortening. They also arrived quickly and look fantastic. I highly recommend buying from this company. Couldn’t be better.

October 4, 2024
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Reply from The Mill Shop

Thank you for your 5 star review. We are really pleased you are happy with your purchase.

Rated 5 out of 5 stars

Quick delivery

Quick delivery. The curtains are exactly as described and hung beautifully. I like that they are washable. I ordered 2 sets of curtains but only needed one set. Very easy returns process and refunded for unwanted item

October 7, 2024
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Reply from The Mill Shop

Thank you for your 5 star review. We are really pleased you are happy with your purchase.

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