The Mill Shop Reviews 2,681

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The items arrived well packaged, feel like very good quality. They look very good now they are hanging. Only issue was delivery via Royal mail, advised 10:30 - 14:30, tracking system not working, ch... See more

Company replied

Rated 5 out of 5 stars

Reasonably priced and well-made curtains, ideal for our needs. Felt like a valued customer, informed every step of the way about availability and delivery and we were very lucky that the Yodel person... See more

Company replied

Rated 5 out of 5 stars

Fabulous company to buy from. I had to call customer services as needed alterations to both set of curtains and wasn’t sure how to do this. The lady was extremely helpful. I ordered two pairs of curta... See more

Company replied

Rated 5 out of 5 stars

Having been badly let down by another company with a paid for curtain order that failed to arrive (ongoing problem) we turned to the Mill Shop as the choice of patterns was very good and prices very c... See more

Company replied

Company details

  1. Window Treatment Store
  2. Curtain and Upholstery Cleaning Service
  3. Curtain Store
  4. Furniture Store
  5. Home Improvement Store
  6. Linens Store

Written by the company

At The Mill shop, we’re passionate about all things interior decor, fabrics, finding the latest trends and new designs. But there’s one priority that will always remain the most important to us - and that’s understanding your desire to update your home, in an affordable and stylish way. Bring your room together with our curtains, nets, voiles & more today. Shop Now! Choose from a wide range of curtains, cushions & more to create your ideal space. Wide range of colours. Made in the UK. Great customer service. We’re lucky to say that we have a variety of customers here at The Mill Shop, with continued support from those many generations that would have frequently visited our original little Mill Shop. We hope that you enjoy shopping with us, as much as we have loved creating The Mill Shop over the years. With family at heart, we cater for your home, as well as your kid’s (don’t miss the blackout ranges), your dad (he’ll like the thermal). Your nan (she loves our net range), aunt (made to measure voile) and second cousin twice removed (who doesn’t want a faux throw?). What we’re trying to say is, we are dedicated to offering an extensive variety here at The Mill Shop. We always have been, and we always will!


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful product

Beautiful product, good price, easy purchase, quick delivery.

November 7, 2024
The Mill Shop logo

Reply from The Mill Shop

Thank you for your 5 star review. We are really pleased you are happy with your purchase.

Rated 5 out of 5 stars

Lovely curtains

Lovely curtains at a good price & quick delivery

November 3, 2024
The Mill Shop logo

Reply from The Mill Shop

Thank you for your 5 star review. We are really pleased you are happy with your purchase.

Rated 5 out of 5 stars

Great service and quick delivery

Great service and quick delivery. Item arrived within 2 days of ordering. Good quality curtains I’m very pleased and would definitely recommend.

November 3, 2024
The Mill Shop logo

Reply from The Mill Shop

Thank you for your 5 star review. We are really pleased you are happy with your purchase.

Rated 5 out of 5 stars

Have bought from the Mill Shop before…

Have bought from the Mill Shop before and again they have excelled themselves by suppling a great product and a fast delivery service.

November 2, 2024
The Mill Shop logo

Reply from The Mill Shop

Thank you for your 5 star review. We are really pleased you are happy with your purchase.

Rated 5 out of 5 stars

Very prompt service

Very prompt service, ordered and delivered within 3 days. Curtains were good qualit.

November 1, 2024
The Mill Shop logo

Reply from The Mill Shop

Thank you for your 5 star review. We are really pleased you are happy with your purchase.

Rated 5 out of 5 stars

Beautiful net curtains

Website easy to use. Delivery on time and the curtains are beautiful, even nicer than the pictures.

October 19, 2024
The Mill Shop logo

Reply from The Mill Shop

Thank you for your 5 star review. We are really pleased you are happy with your purchase.

Rated 5 out of 5 stars

Speed of delivery

Speed of delivery. Item nicely packed

October 30, 2024
The Mill Shop logo

Reply from The Mill Shop

Thank you for your 5 star review. We are really pleased you are happy with your purchase.

Rated 5 out of 5 stars

Excellent curtains and service.

I'm very happy with my purchase, excellent service, the curtains are gorgeous and nicely hemmed exactly what I wanted, they are nicely packed , fresh and clean , no dust and weird smells , the packaging was first class and they came really quick , thank you so much the mill shop , I will definitely shop again soon.

October 30, 2024
Rated 5 out of 5 stars

This was the second time I've used this…

This was the second time I've used this company. My neighbour had liked my previous net curtains and wanted similar. As she doesn't use social media I ordered on her behalf. Ordering was easy, price was great, delivery was very quick and neighbour is very happy with her purchase.

October 18, 2024
The Mill Shop logo

Reply from The Mill Shop

Thank you for your 5 star review. We are really pleased you are happy with your purchase.

Rated 5 out of 5 stars

Velvet Curtains

Lovely curtains which i purchased in the sale, they also arrived in a timely manner.

October 24, 2024
The Mill Shop logo

Reply from The Mill Shop

Thank you for your 5 star review. We are really pleased you are happy with your purchase.

Rated 5 out of 5 stars

Will use again

Quick and easy to order what I wanted and paying was straight forward. All done and dusted in minutes. Quick postage meant you didn't have to wait to long.

October 24, 2024
The Mill Shop logo

Reply from The Mill Shop

Thank you for your 5 star review. We are really pleased you are happy with your purchase.

Rated 5 out of 5 stars

Excellent Value!

Excellent Value!
Look more Expensive than
They Are..
(Normally go john lewis
For Curtains)
Found an Excellent substitute
Here.
Lovely Curtains very pleased

October 21, 2024
The Mill Shop logo

Reply from The Mill Shop

Thank you for your 5 star review. We are really pleased you are happy with your purchase.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look