The Mortgage Mentors Reviews 

301
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, dedication, and supportive approach throughout the process. Many people highlight the seamless and stress-free service, appreciating the clear guidance and efficient handling of their mortgage journeys. Reviewers frequently commend the excellent customer service, noting prompt communication, quick replies, and proactive assistance with all inquiries. This high level of support often leads to securing favorable deals and a truly personalized experience, making complex situations manageable for many.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Consumers find service to be positive, with many reviewers describing it as excellent, professional, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the excellent team and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We sincerely like to thank Jack and Naz for their outstanding support in guiding us through our mortgage and helping us secure the property we truly wanted. Your patience, and dedication made the... See more

Rated 5 out of 5 stars

Jack is a miracle worker. My situation is non-standard , and I was worried about getting approved. Jack and Naz expertly guided me, found a lender that was the perfect fit for my profile, and secure... See more

Rated 5 out of 5 stars

Jack has supported me getting my business up and running for the last 12 months giving me some bespoke advice. I was sent his way by another home owner I work with in my day job. He is a top man with... See more

Rated 5 out of 5 stars

Chris and Naz were absolutely fantastic in helping us to secure a great mortgage rate. They were both incredibly patient, and Chris was always happy to jump on a call whenever we needed it. I would hi... See more


Company details

  1. Mortgage Broker

Written by the company

The Mortgage Mentors are a mortgage brokerage in the UK who help clients with enquiries from first time buyers to portfolio landlords, from residential to buy to let and from self employed applicants in the UK to foreign investors and everything in between. Founded based on a reputation of being able to help clients where other brokers often can't, The Mortgage Mentors strive to offer an exceptional service and fulfil the companies vision of making as many people as possible aware that they are able to achieve a mortgage and ensure The Mortgage Mentor are the firm best equipped to help them with their needs.


Contact info

5.0

Excellent

TrustScore 5 out of 5

301 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(301)

32 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely fantastic service!

Absolutely fantastic…Jack and Naz have been brilliant. Jack was recommended to us by a family member and we’re glad he was! We had a bit of a hiccup as the house is complicated but Jack resolved this easily. Naz has also been nudging the sale along too which is hugely appreciated.
They’re both really responsive to our questions and it’s been minimal stress.
We highly recommend the mortgage mentors!

January 10, 2024
Unprompted review
Rated 5 out of 5 stars

You won’t regret it!

This is one of the only reviews I’ve ever written because I feel it is well deserved! I called Chris last month as our mortgage was due for renewal, it was safe to say we were panicking because of the current situation and also our own personal circumstances being not so straightforward (we previously had to pay a much higher interest rate due to personal circumstances) We had already been declined by a major high street lender through another mortgage broker, when I called Chris I had very little faith we would get a good deal with any high street lender. I can’t explain how helpful, knowledgeable and professional Chris was, it was almost too good to be true. He knew absolutely everything that was needed to get us the best deal possible. To my amazement he got us a mortgage with the lender we got refused from previously, we also didn’t need to pay a higher interest rate which I expected due to our circumstances. It was so straightforward and stress free, he really did make us feel completely at ease from start to finish. I urge anyone who thinks they can’t get a mortgage or who thinks they will have to pay a higher interest rate to contact the Mortgage Mentors, they helped us immensely.

December 21, 2023
Unprompted review
Rated 5 out of 5 stars

Great team, great service

Jack and Naz provided a great service, they were very helpful from the start. They quickly provided us with the best options for our re-mortgage and swiftly got the process started once we had chosen the best option for us. They made sure we were all completed before Christmas which meant we could relax for the festive period. We will definitely be using them again the future. Thank you.

December 20, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing customer service and support!

Chris and Nasreen were amazing throughout the entire mortgage application and house-buying process. From our first call with Chris, he was attentive, courteous and sensitive to our needs, prioritising great advice and customer service. Chris was transparent throughout the process and helped put us both at ease with his advice and his quick responses helped us secure a good mortgage offer very quickly. Once Chris had done his part Nasreen took over and helped get everything sorted out, communicating with our solicitor and lender. Chris and Nasreen were the highlight of the house-buying process and were always on hand to answer our questions no matter how silly they sounded or how obvious the answer was. We can’t recommend Chris and Nasreen enough and we will definitely use their services again in the future! We are beyond grateful. Thanks for all the hard work and support! Jake and Shuruthi

November 13, 2023
Unprompted review
Rated 5 out of 5 stars

Call Chris, talk , will be sorted !

I have had a great experience and satisfaction through out the mortgage process, Chris made each and every point clear , he spent many hours with me to find a better solution for me , reachable is also a key I would say - when I had a question Chris never failed to answer and clarify, Thanks you Chris and Naz for your great support and excellent customer service .

November 7, 2023
Unprompted review
Rated 5 out of 5 stars

Fab Team

Chris, Naz and the team were fab. There follow up and making sure that they have addressed all our concerns. The transactions were smooth with update along.
I cant recommend them enough. We even received a Xmas hamper after moving into the new house from them.
Kudos and great job 👏
Q & L

November 1, 2023
Unprompted review
Rated 5 out of 5 stars

Focused on Advice than sales. Thank you is not enough.

Chris is remarkable in providing relevant & detailed advice while Naz helped me with the end-to-end process. They took time to listen & understand our current situation, needs, and aspirations to give personalised recommendations. I had long and detailed calls with Chris (a few times) to assess the options for my remortgage and advice on future opportunities. He made me feel comfortable and understood our situation before providing any suggestions/advice. In short, it was a discussion rather than sales. I recommend The Mortgage Mentors.

I read other's feedback and I agree with their views based on my experience.

November 1, 2023
Unprompted review
Rated 5 out of 5 stars

Great experience with The Mortgage Mentors

We had a great experience with The Mortgage Mentors. Chris has been attentive from the beginning, he provided all the necessary support we needed through the process and he always makes sure you understand every step in the process. Needless to say the follow-up and punctuality. I cannot thank him enough. I recommend to reach out Chris if you are applying for a mortgage.
After Chris finished his part, we were handed over to Nasreen, who made sure of smooth completion.

November 30, 2023
Unprompted review
Rated 5 out of 5 stars

Jack really has offered exemplary…

Jack really has offered exemplary service. My personal circumstances changed very quickly and Jack had 48 hours before my mortgage renewal started to make a new application. Jack listened to my situation and offered all options on the table to discuss what was best for me. We came to a quick decision and the changes were made and agreed with all parties.

November 27, 2023
Unprompted review
Rated 5 out of 5 stars

Within 2 weeks our remortgage was secured.

Within 2 weeks, we had secured our remortgage thanks to Jack and Naz. I have been a little apprehensive given the current financial climate- and was dreading our remortgage, probably like most, but I honestly can’t fault these guys. They have been so attentive, and really supportive throughout the whole process. Worth every single penny, would definitely recommend and actually wouldn’t go anywhere else. They gave sound and honest advice, and most importantly they were willing to help us get the best deal. Thank you so much for your hard work and support! Jodie and Sam.

November 17, 2023
Unprompted review
Rated 5 out of 5 stars

once again Jack and Nasreen have done a…

once again Jack and Nasreen have done a great job in terms of looking for the best deal for me ! extremely professional the communication is 5* as well as the support given ! great service both many thanks :)

November 16, 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding service

Chris and Nasreen have been an absolute pleasure throughout. Felt confident in Chris' knowlesge throughout, and was speedy with responses and the product we've secured was frankly amazing given what has been happening with interest rates. Chris has always been available and willing to out up with our silly questions and Naz has been fantastic at chasing up throughout the process. Couldn't recommend mortgage mentors highly enough!

November 15, 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant!

Not an exaggeration to say that Jack and Naz have "gone the extra mile," and then some, to help us with our self-build and subsequent remortgage over the last couple of years. In turbulent markets with specialist products and ever-inflating build costs on our part, they have been a constant voice of calm and positivity and have always come through with the goods despite many a twist and turn on the way, and goodness knows how many email exchanges! Always reassuring and clear in explanations, and true professionals. Recommended!

November 15, 2023
Unprompted review
Rated 5 out of 5 stars

Remortgage made effortless

Jack and Naz made our remortgage as easy as possible. Even in this time when mortgage rates are at a high they found a deal that work for us.
Any questions we had they were there to answer and it didn't matter how silly the question seemed they were always happy to help. 1st class service from start to finish highly recommended.

November 1, 2023
Unprompted review
Rated 5 out of 5 stars

I cannot speak highly enough regarding…

I cannot speak highly enough regarding the services of Mortgage Mentors. After calling numerous banks and being rejected, Jack created a bespoke mortgage deal based on my unique situation. He has been there every step of the way and has been transparent about costs and provided advice that has gone above and beyond. I hate writing reviews, but this experience deserved one. Well done Jack and team, we're grateful!

November 6, 2023
Unprompted review
Rated 5 out of 5 stars

Couldn’t recommend these guys any more

Couldn’t recommend these guys any more. They made the whole house buying experience seamless, kept in touch and swapped the mortgage as better offers arrived. Efficient, informative and really lovely to deal with

November 1, 2023
Unprompted review
Rated 5 out of 5 stars

Jack and Naz are very helpful

Jack and Naz are very helpful, knowledgeable and always work in favour of clients. They both are very prompt in responding queries and not hesitant to take matters up with lenders to support clients.

They take good care of clients even after closing a deal.

October 19, 2023
Unprompted review
Rated 5 out of 5 stars

A truly excellent service

A truly excellent service; I would highly recommend. Nothing was too much trouble for Jack and his team. A very clear and easy process, and the best deal found in a difficult financial climate. Many thanks

October 13, 2023
Unprompted review
Rated 5 out of 5 stars

We're Satisfied and Grateful Customers

Jack and Naz were instrumental in securing our mortgage and did everything they could to not only get us a great deal but to explain every term and condition along the way. We had our fair few trials and tribulations due to the instability of the market as well as the unpredictable whims of Vendors but Jack and Naz were always there to do all that they could to ensure we got what we needed and in the end we're delighted to be first time home owners.
Aside from the stellar services they offer they have also been genuinely nice and honest people, easy to chat with and it never felt like any kind of sinister sales tactic.

October 10, 2023
Unprompted review
Rated 5 out of 5 stars

Took away a lot of stress

Chris and Naz were both super helpful in getting everything sorted and took away so much stress of getting our first place, chasing up on any queries and getting back quick and happy to clarify on anything.
Managed to make everything clear and bring up items I never knew/completely forgot about.
Would highly recommended

October 9, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look