Joanne was incredibly helpful from the moment I walked in. She was enthusiastic and knowledgeable about the products- which was just what I needed- and she also gave me space, time and support when... See more
Company replied
Location
Switch locationUnit 44, The Merry Hill Centre, Brierley Hill, West Midlands, DY5 1SP MERRY HILL, GB
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See what reviewers are saying
We had a great experience at merry hill perfume shop. Myora was extremely helpful, kind and charismatic. She attentively helped us with our queries and showcased some new releases! We will definitely... See more
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Although the assistant was unable to obtain the perfume I wanted to purchase she went out of her way to help me order it on line as she was unable to do it on the shop ordering system. Perfume shop to... See more
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An amazing experience selecting our wedding perfumes. Georgia was very helpful and I felt she really wanted to help us find our perfect scent. We didn’t feel any pressure to buy anything but equally f... See more
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Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit 44, The Merry Hill Centre, Brierley Hill, West Midlands, DY5 1SP, MERRY HILL, United Kingdom
4.9
Excellent
106 reviews
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Excellent customer service
Anisa and Helen were so nice and friendly. Very good customer service. Highly recommended
April 10, 2025
Unprompted review
Reply from The Perfume Shop - Merry Hill 261
Hi,
Thanks for your positive review! It's great to hear your kind words and great to know that you had a 5* experience with us. Thank you so much for shopping with The Perfume Shop and we hope to see you again soon.
Kind regards,
Sharain
The Perfume Shop Team
Sara was helpful
Had a great experience with both times i visited, Sara was extremely helpful and knowledgeable about popular perfumes and what would go well. Would reccomend.
March 19, 2025
Unprompted review
Reply from The Perfume Shop - Merry Hill 261
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
Unit 44
Unit 44 , merryhill floor 2
Karen-Very good customer service, very helpful, kind and always has a laugh with us. A pleasure to meet when i am shopping
March 17, 2025
Unprompted review
Reply from The Perfume Shop - Merry Hill 261
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
Karen Store Assistant at Upper Mall…
Karen Store Assistant at Upper Mall Merry Hill fantastic service on my recent visit, normally shop at Boots for fragrance but due to the excellent customer service will now be using The Perfume Shop.
Karen was very attentive showing me gift sets, comparing prices and even giving me a guide on the Ribbon Machine to personalise my gift and she wrapped it as well
Fab service great employee😁
March 4, 2025
Unprompted review
Reply from The Perfume Shop - Merry Hill 261
Hey,
Thanks for your review and kind words from your 5* experience.
Thank you for shopping with The Perfume Shop.
Kind regards,
Sharain
Merry Hill 2 (Lower Floor)
Walked into the Perfume Shop on the lower floor of Merry Hill today and was greeted by Sara Craddock. Wow, patience of a saint, I’m a really indecisive person but she stayed with me the whole time. Best part was she interacted with my 6 year old son, made him feel part of the conversation and the experience, which has never happened at any other Perfume Shop before.
I only went in for a sniff but walked away with 2 travel pods, I could have bought more but no shop seems to stock a tester for the Gisada Ambassador line.
The customer service was exceptional from Sara, I was shocked when I asked if she was the store manager and she replied no, she definitely deserves a promotion in my eyes.
March 1, 2025
Unprompted review
Reply from The Perfume Shop - Merry Hill 261
Hello,
Thank you for your kind review and for taking the time to share your experience at the Perfume Shop. We're thrilled to hear that you had such a positive encounter with Sara. It's wonderful to know that she went above and beyond to provide you with exceptional customer service, especially with your son.
We appreciate your feedback about the availability of testers for the Gisada Ambassador line. We'll certainly pass this along to our team. We strive to offer a wide range of products and services and we're always looking for ways to improve our offerings.
Best wishes,
Jasmyn
The shopping experience at the Perfume…
The shopping experience at the Perfume shop both in store and on line is so easy.
February 12, 2025
Reply from The Perfume Shop - Merry Hill 261
Hey,
Thank you for your 5* review! We're so happy to hear you had a great experience with us. Your support means a lot, and we look forward to hearing from you again soon!
Kind regards,
Sharain, The Perfume Shop Team
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