Love my bag, arrived as advertised, on time. I did feel like I got too many personal texts about consigning, don't think you need to do that. But overall, I am a fan of TRR now and am browsing daily.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I selected Excellent and Pristine as my criteria for my purchase. The condition of the blazer was neither Pristine or Excellent as it had an old perfume odor to it, plus a hook was missing an eye. The... See more
Company replied
Order was clearly communicated in the different stages, their customer support was easy to contact. I wish carts were held for just a BIT longer as I also wanted to purchase other items but needed... See more
This was my first experience selling clothing online and Joan from the real real was so helpful. She called me to clarify pending questions and was always available via text to help me along the way.... See more
Company replied
Company details
Written by the company
The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.
Contact info
United States
- mytrr@therealreal.com
- therealreal.com
3.9
Great
126K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I found what I wanted
I found what I wanted. It was a good price.
The received it in a timely manner.
the whole experience was very professional.
Highly recommend The REalReal!
April 2, 2026
Quality is as described & pictured…
Quality is as described & pictured online. Appropriate pricing. Quick shipping.
April 9, 2026
My purchase was seamless
My purchase was seamless. Shipped quickly, arrived in perfect condition, just as ut looked online will definitely order again.
April 9, 2026
TRR has become my first choice…
TRR has become my first choice shopping. The communication is great, if there is a hitch. Moreover the quality and endless possibilities of choices in luxury items is endless. I appreciate TRR and the many wonderful representatives employed.
April 9, 2026
My purchase arrived quickly and looked…
My purchase arrived quickly and looked exactly as pictured thank you.
April 9, 2026
I love this bracelet…brand new
I just got my bracelet ..much much prettier than the picture, very, very well made, absolutely in brand new condition …pristine..l love it,it’s the second bracelet from them and I am extremely pleased, it came very fast
April 15, 2026
Unprompted review
The design is subtle but still…
The design is subtle but still noticeable in a good way. It doesn't feel outdated or too trendy. Just right.
April 16, 2026
Unprompted review
You should really try to sell your bags…
You should really try to sell your bags a different way then using this company. I made a very expensive mistake by doing business with them. They will list your items then discount them lower and lower but always at your expense, they always take their cut.
October 15, 2025
Unprompted review
Shipping fee is too expensive
Shipping fee is too expensive, and the shipping is not even fast.
April 9, 2026
Poor Customer Experience
I recently placed a ~ $2K order and I was charged for shipping! Also the return process is very complicated and difficult, especially if you don't want to pay an exorbitant "restocking fee."
April 9, 2026
The shoes were absolutely wonderful…
The shoes were absolutely wonderful condition and packaged securely and nicely. Shipping was adequate and item was described correctly in listing.
April 9, 2026
Nice to be able to get gently used lux…
Nice to be able to get gently used lux items at reasonable price points. I've ordered several times from them, and have had no issues.
March 6, 2026
The product was extremely ruined and…
The product was extremely ruined and not at all what the photos showed
April 2, 2026
Everything I order from you exceeds my…
Everything I order from you exceeds my expectations, you’re doing the most amazing job
April 9, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.