The RealReal Reviews 125,617

TrustScore 4 out of 5

3.9

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers frequently praise the efficient and fast delivery service, often noting that items arrived on time and well-packaged. Many people found the products to be exactly as described, with some even stating the items exceeded their expectations in terms of quality and condition, often at competitive prices. However, some customers were dissatisfied with the product descriptions and quality, reporting discrepancies between the advertised condition and the actual item received, such as tears or missing parts. A few other people also felt that the shipping costs were too high, especially for international orders, and some experienced very long delivery times or issues with package handling.

What people talk about most

Product

Clients share ambiguous opinions on product quality and descriptions. Many customers are satisfied, finding... See more

Quality

Customers consistently note ambiguous experiences with quality. While many reviewers praise items for being... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising its speed and efficiency. Many... See more

Price

Customers had ambiguous experiences with price. While some reviewers found great deals, reasonable prices,... See more

Order

Reviewers mention ambiguous feedback about order. Some customers report positive experiences, highlighting... See more

Based on these reviews

Rated 4 out of 5 stars

Love my bag, arrived as advertised, on time. I did feel like I got too many personal texts about consigning, don't think you need to do that. But overall, I am a fan of TRR now and am browsing daily.... See more

Rated 3 out of 5 stars

I selected Excellent and Pristine as my criteria for my purchase. The condition of the blazer was neither Pristine or Excellent as it had an old perfume odor to it, plus a hook was missing an eye. The... See more

Company replied

Rated 5 out of 5 stars

Order was clearly communicated in the different stages, their customer support was easy to contact. I wish carts were held for just a BIT longer as I also wanted to purchase other items but needed... See more

Rated 5 out of 5 stars

This was my first experience selling clothing online and Joan from the real real was so helpful. She called me to clarify pending questions and was always available via text to help me along the way.... See more

Company replied


Company details

  1. Women's Clothing Store
  2. Clothing Store

Written by the company

The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.


Contact info


3.9

Great

TrustScore 4 out of 5

126K reviews

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Rated 5 out of 5 stars

I found what I wanted

I found what I wanted. It was a good price.
The received it in a timely manner.
the whole experience was very professional.
Highly recommend The REalReal!

April 2, 2026
Rated 5 out of 5 stars

TRR has become my first choice…

TRR has become my first choice shopping. The communication is great, if there is a hitch. Moreover the quality and endless possibilities of choices in luxury items is endless. I appreciate TRR and the many wonderful representatives employed.

April 9, 2026
Rated 5 out of 5 stars

I love this bracelet…brand new

I just got my bracelet ..much much prettier than the picture, very, very well made, absolutely in brand new condition …pristine..l love it,it’s the second bracelet from them and I am extremely pleased, it came very fast

April 15, 2026
Unprompted review
Rated 3 out of 5 stars

Poor Customer Experience

I recently placed a ~ $2K order and I was charged for shipping! Also the return process is very complicated and difficult, especially if you don't want to pay an exorbitant "restocking fee."

April 9, 2026

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