TheRugShopUK Reviews 

596
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers are delighted with the quality and appearance of the rugs, often noting they look even better in person and are well-made. Many also highlight the excellent prices, finding the rugs to be very reasonably priced, often cheaper than competitors. The ordering process is described as easy, with people appreciating the prompt and swift delivery, often with good communication and secure packaging. However, some people mentioned significant issues with order fulfillment, including rugs not being dispatched, long delays, or receiving incorrect items. A few other people also felt that communication regarding dispatch and collection for returns was sometimes lacking, leading to inconvenience.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many describing rugs as beautiful,... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the quick and prompt delivery... See more

Quality

Users describe positive interactions with quality, with many reviewers praising the excellent and amazing... See more

Order

Reviewers mention positive feedback about their order experience, frequently highlighting the ease of the... See more

Price

Customers consistently note positive experiences with price, often finding products cheaper than elsewhere... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am absolutely delighted with the excellent value for money rugs I received with delightful customer service. The rugs look great, feel great underfoot, and help keep my flat sounding great as I w... See more

Rated 5 out of 5 stars

I had a really positive experience with The Rug Shop UK! Their customer support team was super helpful when I had a small issue with my order. I reached out through the live chat, and they replied al... See more

Company replied

Rated 5 out of 5 stars

Having taken several rugs back to other stores due to suitability and poor quality I visited The Rug Shop on a recommendation. Matthew spent a huge amount of time with us and was so helpful and patie... See more

Company replied

Rated 5 out of 5 stars

I bought 3 rugs from the rug shop. All were as described, reasonably priced & delivered within the promised timeframe. I had to send the first rug back (colour didn’t match the intended room) and the... See more


Company details

  1. Rug Store

Written by the company

The Rug Shop UK serves as your ultimate destination to discover the perfect rug for your space. With a vast selection boasting over 15,000 designs and colors, including options tailored for children's rooms, kitchens, and bedrooms, we cater to diverse tastes. Our collection also features large living room rugs in various styles like wool, shaggy, and striped, ensuring ample choices. Enjoy the assurance of the lowest prices online, thanks to our price match promise. Should you find any of our rugs cheaper elsewhere, we not only match the price but guarantee to beat it. Every rug in our collection is meticulously curated from leading designer brands to seamlessly complement your home. Whether you prefer modern contemporary or classic traditional styles, our extensive range ensures you'll discover precisely what you're seeking.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

596 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(596)

55 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We were very pleased with our new rug

We were very pleased with our new rug. It looks absolutely perfect in our living room. It was also delivered with care and arrived very promptly.
The colours are beautiful and look just as good if not better in real life as they did online.

March 23, 2026
Unprompted review
Rated 1 out of 5 stars

Awful service!!!What a terrible experience!!!

What a terrible experience!!!
I’m not sure if all the nice reviews are real or fake because my experience was as terrible as it can be. First they sent the wrong carpet then they arranged collection with out a time frame which made me wait all day at home and the collection person did not show up! 😮
No phone call nothing till the next day when they emailed apologising and arranging following day for collection, this time with a two hour time frame 2-4 in the middle of the day that basically takes another day from you ! What a waste of time and such a nerve - wracking experience with this unorganised company!
Awful service!
I do not recommend and will never buy again !

March 16, 2026
Unprompted review
TheRugShopUK logo

Reply from TheRugShopUK

Dear Frosina,

We’re very sorry to hear about your experience and appreciate you taking the time to share your feedback.

Upon review, it appears the issue was caused by an error on our supplier’s side, as the correct item details were provided from our end but the wrong product was dispatched. While this was outside of our direct control, we sincerely apologise for the inconvenience this caused you.

Regarding the collection, these are scheduled as full-day services, so the courier may arrive at any point up until the evening. We understand this can be disruptive and regret any lack of clarity around this.

We can confirm the item has now been returned to our warehouse and a full refund has been processed.

We truly regret the overall experience and are working closely with our suppliers to help prevent situations like this in the future. We hope to have the opportunity to provide you with a much smoother experience next time.

Rated 5 out of 5 stars

Great retailer - good quality

Great retailer, we love the rug! Arrived fast and I was kept updated throughout the process. Good quality, vivid colours, overall better than expected. Happy to buy again.

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent product

Excellent product, very quick delivery. Can't wait until May when I can buy another on the same rug. thank you The RugshopUK.

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

Stylish, High Quality and Worth It

I recently ordered a rug from theRugshop and I’m very pleased with my purchase. The ordering process was straightforward, delivery was delayed but was sorted out and the rug arrived well wrapped and in perfect condition.

The quality exceeded my expectations — it looks elegant and well made, and it has completely elevated the look of my dining area. The design is beautiful and exactly as described online, which gave me confidence in my purchase.

Overall, a great experience and I would definitely recommend theRugshop to others looking for stylish, good-quality rugs at a reasonable price.

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful rug

Beautiful rug, delivered very quickly. Very well packaged and arrived in pristine condition. Rug exactly as advertised and excellent price too.

February 4, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent!

Easy to order. Much cheaper than purchasing from a well known high street retailer. Although website said there might be delivery delays my rug arrived within 4 days. Looks great. Have purchased two more rugs from them.

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

Quality company

A very easy website to navigate and order from. Products are very competitively priced. Our rug was delivered by the date given and regular updates on processing and delivery were really appreciated.
The rug was delivered well packaged and the quality is superb. No problem recommending the company.

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

Great selection, competitive pricing and excellent customer service.

I bought 3 rugs from the rug shop. All were as described, reasonably priced & delivered within the promised timeframe. I had to send the first rug back (colour didn’t match the intended room) and the process was easy & the communication with Anurag was excellent. All in all a great experience. Highly recommended.

February 3, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look