TheRugShopUK Reviews 

I highly recommend the Rugshop uk
Their customer service was excellent
Nothing was too much trouble for them
Great communication
Fast delivery with tracking
So pleased with quality of rug
Very competitively priced
£70 cheaper than my local supplier

Received rugs I ordered, they are very well made and look really elegant when they are down, will definitely buy some more in due cause

I ordered a rug in November. I was told it was out of stock but would be delivered 5th of January. That date passed no word from this useless company. I chased and was told that it would be back in stock until February 2nd. Can I just say there was 0 apologies, customer service were so rude. When I asked “will I actually receive my rug in February?” They replied by saying they don’t know it could go out of stock again! Wtf. Give me my money back scammers

Awful… ordered a rug on 9/2/26, received an email to say my item was in stock and would be dispatched shortly with a 3-5 day delivery time.
Still not received it, (25/1) I have emailed twice in the last week and no reply to either.

When our rug came it was the size we ordered but as soon as we lay it down we realised it didn't work in the room . Basically it was too big and didn't look right . We had to wait until the Christmas period was over to get intouch with them. Then came the bad weather. Royal mail kept sending the wrong size van wich delaying the return. But I have to say I kept the company informed with the issue.
When they finally got the rug returned back to them they gave me a full refund straight away.
I would highly recommend anyone to buy from the rug shop .

I am absolutely delighted with the excellent value for money rugs I received with delightful customer service.
The rugs look great, feel great underfoot, and help keep my flat sounding great as I walk around (I love my downstairs neighbours).
The customer service experience felt like it had included shared mint tea and everything. Thank you!

I bought a rug just before Christmas and received it within the stated delivery time. Unfortunately I had an issue but it was dealt with extremely promptly and professionally with no delays. Would buy again.

We ordered a large rug costing over £1,000 from Rug Shop UK. It arrived badly damaged and in very poor condition, with a large tear and white chalky deposits across the surface.

We reported the damage immediately on opening the parcel. We phoned the company the same day and were told to email, which we did with photos. We then phoned again several days after receiving no response and were explicitly told we would receive an email by the end of the day. No response ever came.

Despite multiple emails and phone calls, Rug Shop UK has completely failed to engage, failed to arrange collection, and failed to offer any refund or replacement. Their customer service is effectively non-existent.

This was a high-value purchase and the total lack of accountability is unacceptable. We have now had no option but to involve American Express to recover our money.

Based on our experience, we strongly recommend avoiding Rug Shop UK.

Whilst I can commend this company for quick dispatch, my rug proved unsuitable and had to be returned. I wasn’t advised that they would arrange collection until I asked ( they initially told me to do this myself) but then collection was quickly arranged and successful. Received an email on the 27/10/25 confirming refund had been successfully processed for the full amount less collection cost of £40 ( I was aware of this ). However, this refund had not been processed until today when I chased them. I did not receive an apology but was told it had been referred to the Accounts department and another message to say the refund was processed and this time it was! Beware you check your bank statements!

Please do not waste your time with the organisation. I ordered a rug that was 'in stock' and had the confirmation email from a gentleman called Harsh stating that it would be 2-5 working days, which is great. I was also advised that I would get a tracking number and email stating when the rug was dispatched, these never came. I waited over the allotted time before contacting them. The response time via email is appalling and then when they do reply it is a case of give us another 48 hours and we will contact you. There is never a response and it is a case of chasing yourself. They are happy to take your money and not send your item. Someone then called from the organisation today to claim it was lost in transit by Parcel Force, something which I do not believe as Parcel Force are one of the companies that always send out a tracking number. It is clear that the rug was never sent in the first place, again happy to have your money and not send the item. Also items are not in stock as they 'come from our supplier' so please do avoid this place at all costs.

I had a really positive experience with The Rug Shop UK! Their customer support team was super helpful when I had a small issue with my order. I reached out through the live chat, and they replied almost instantly with a clear solution. It’s rare to find such friendly and efficient service these days. I’m very happy with how smoothly everything went — great rugs and even better support! Highly recommended.

I received the rug and after few weeks the colours started to fade off and the colours started to change. I have emailed the company to help me out but they have ignored my message completely.

Five stars and more !!
Ordered my 4 rugs and within 2 days - all safely delivered with updates on the stages of the order.
Absolute first class service
Thank You

Quality Rug, exactly what we wanted.
I was about to order the very same rug from another company (they’d changed the product name slightly) when I decided to see if the same rug could be sourced elsewhere.
Quick scan on the web brought me to the Rug company with a saving of £50 and free delivery.

Customer service was excellent with same day answers.

I’ll definitely use this company again.

Easy to order. Great communication. I changed delivery time and all arrived to plan and within allotted 2 hour time span.
Many thanks

A good range of rugs, colours and sizes. Found what I was looking for easily. Process of ordering was good and delivery was quick.

Lovely rug, beautiful colour and fantastic quality. And a great shopping experience. Fantastic communication and delivery, thank you!

Beautiful rug would by from them again.

Having taken several rugs back to other stores due to suitability and poor quality I visited The Rug Shop on a recommendation. Matthew spent a huge amount of time with us and was so helpful and patient. The shop has a large selection of rugs to choose from at different prices. I am thrilled with my purchase. Thank you Matt.