I am absolutely delighted with the excellent value for money rugs I received with delightful customer service. The rugs look great, feel great underfoot, and help keep my flat sounding great as I w... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a really positive experience with The Rug Shop UK! Their customer support team was super helpful when I had a small issue with my order. I reached out through the live chat, and they replied al... See more
Company replied
Having taken several rugs back to other stores due to suitability and poor quality I visited The Rug Shop on a recommendation. Matthew spent a huge amount of time with us and was so helpful and patie... See more
Company replied
I bought 3 rugs from the rug shop. All were as described, reasonably priced & delivered within the promised timeframe. I had to send the first rug back (colour didn’t match the intended room) and the... See more
Company details
Written by the company
The Rug Shop UK serves as your ultimate destination to discover the perfect rug for your space. With a vast selection boasting over 15,000 designs and colors, including options tailored for children's rooms, kitchens, and bedrooms, we cater to diverse tastes. Our collection also features large living room rugs in various styles like wool, shaggy, and striped, ensuring ample choices. Enjoy the assurance of the lowest prices online, thanks to our price match promise. Should you find any of our rugs cheaper elsewhere, we not only match the price but guarantee to beat it. Every rug in our collection is meticulously curated from leading designer brands to seamlessly complement your home. Whether you prefer modern contemporary or classic traditional styles, our extensive range ensures you'll discover precisely what you're seeking.
Contact info
Unit 1, Allenby House, Knowles Lane, BD4 9AB, Bradford, United Kingdom
- 01138879393
- info@therugshopuk.co.uk
- therugshopuk.co.uk
4.4
Excellent
596 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 2 weeks
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Reply from TheRugShopUK
Thank you for your feedback. We’re glad to hear you’re happy with both our service and the product. Your support is greatly appreciated.
Have bought from this site before &…
Have bought from this site before & know the quality & choice is second to none. This new rug meets all my expectations & at such a great price too.
Highly recommend this site to all
August 7, 2025
Unprompted review
Reply from TheRugShopUK
Thank you for your wonderful feedback. We’re thrilled to hear your new rug meets your expectations and that you’re happy with the price. We truly appreciate your recommendation and continued support.
Ordered rug from The rug shop
Ordered rug from The rug shop. Just saw online so was a little nervous ordering.
The company kept in touch every step of the way and answered my emails.
The rug arrived very promptly and well packaged. It is absolutely beautiful.
The quality the colours the feel and it looks gorgeous in my lounge.
Extremely reasonable price paid for the quality of the rug . One happy customer.
Buy from here folks you won't be disappointed. Order number 1000059168
August 7, 2025
Unprompted review
Reply from TheRugShopUK
Thank you for your fantastic review. We’re delighted to hear that your rug arrived promptly and that you love the quality, colours, and feel. Your kind words and recommendation mean a lot to us, and we’re thrilled to have you as a happy customer.
Reply from TheRugShopUK
Thank you for your feedback. We’re glad to hear you had an excellent experience and truly appreciate your recommendation.
Quick delivery and good communication
Quick delivery and good communication
July 30, 2025
Unprompted review
Reply from TheRugShopUK
Thank you for your feedback. We’re pleased to hear you’re happy with our delivery speed and communication.
Great price
Great price, prompt delivery.definitely will use the rugshop again.
July 23, 2025
Unprompted review
Reply from TheRugShopUK
Thank you for your feedback. We’re glad you’re happy with the price and delivery, and we look forward to serving you again.
Reply from TheRugShopUK
Thank you for your feedback. We’re pleased to hear you found our communication clear and delivery fast.
Outstanding Customer Setvixe
From ordering to delivery, the service provided by The Rug Shop Uk was outstanding. Our rug arrived, packaged perfectly and the look and ferl of our rug is beautiful, exactly what we wanted. We would definitely recommend The Rug Shop UK.
July 22, 2025
Unprompted review
Reply from TheRugShopUK
Thank you for your wonderful feedback. We’re delighted your rug arrived perfectly and that you love how it looks and feels. We truly appreciate your recommendation.
Reply from TheRugShopUK
Thank you for your feedback. We’re thrilled to hear you enjoyed our service and speedy delivery.
Issue resolved
Had an issue but the company have resolved this, would recommend
July 4, 2025
Unprompted review
Reply from TheRugShopUK
Hi Richardson,
Thank you for taking the time to leave a review. We're truly sorry to hear that your experience with our “NON SHED” rug has not met your expectations. We understand how frustrating it must be to deal with shedding after being assured otherwise.
This is certainly not the standard we strive to uphold. We also sincerely apologize for the delay in communication and for any inconvenience caused by our response.
Your feedback is important to us, and we’d like to make this right. If you're open to it, please contact us directly at sales@therugshopuk.co.uk, referencing your order number 1000051972.
We'd be happy to review the matter again and explore what can be done to resolve it.
Once again, we apologize for the inconvenience, and thank you for bringing this to our attention.
Kind regards,
The Rug Shop UK.
Excellent
Excellent
Process easy kept informed of progress and delivery on time
July 7, 2025
Unprompted review
Reply from TheRugShopUK
Thank you for your feedback. We’re pleased to hear that the ordering process was easy, and that you were kept informed with timely delivery.
False description of rug
Bought two matching rugs from this company for my conservatory. Description on their website says they were ‘anti-fade’ which is why I bought these particular ones. One of the rugs has faded badly and now looks a completely different colour to the other. Company refuses to exchange as they say it’s outside of their 30 day returns policy! Utterly disgraceful that they refuse to accept that the description on their website is not true. I am now taking legal action against this company.
Order number 100005287 refers.
This feedback refers to The Rug Shop UK, 94 Garnett Street, Bradford also known as Furnishings UK Ltd
July 4, 2025
Unprompted review
Reply from TheRugShopUK
Hi
We apologize for any confusion or inconvenience caused. Upon reviewing our records, we were unable to find any information associated with the name you provided. It's possible that you may have confused us with another company.
To help us assist you more efficiently, could you please share your order number and the order date? This will allow us to look into the matter and get back to you with the relevant details.
Kind regards
The Rug Shop UK.
This is the second Calvin Klein rug…
This is the second Calvin Klein rug we've had from this company and have been very pleased with the service, the competitive price and the quality!
July 3, 2025
Unprompted review
Reply from TheRugShopUK
Thank you for your continued support. We’re delighted to hear that both Calvin Klein rugs met your expectations and that you’re happy with our service, price, and quality.
Amazing rug and service from The Rug Shop
The whole experience of buying from the Rug Shop was brilliant. The rug I bought was the Celestial CE15 Multicolour Abstract Modern Rug, and it is just gorgeous. The quality is exceptional, and the colours are stunning. The delivery was super quick within 3 days from ordering and with regular updates. I can highly recommend The Rug Shop😍
July 1, 2025
Unprompted review
Reply from TheRugShopUK
Thank you for your fantastic review. We’re thrilled to hear that you love your Celestial CE15 Multicolour Abstract Modern Rug and that the quality, colours, and delivery exceeded your expectations. We truly appreciate your recommendation!
Multicolour rug
Never bought from you before but had an acknowledgement straight away and delivery in a few days
June 26, 2025
Unprompted review
Reply from TheRugShopUK
Thank you for your feedback. We’re glad your first experience with us was smooth, from order acknowledgment to fast delivery.
Outstanding Rugs and Service!
I couldn't be happier with my recent rug purchases! The quality is absolutely excellent and honestly, even better than I imagined it would be.
Beyond the fantastic products, the customer service team was incredibly responsive and helpful with all my inquiries. To top it all off, my order was delivered in less time than expected. A genuinely five-star experience from start to finish!
May 23, 2025
Unprompted review
Reply from TheRugShopUK
Thank you for your wonderful review. We’re thrilled to hear that you’re so happy with your rugs, our customer service, and the fast delivery. Your kind words mean a lot to us!
The rugs I ordered are lovely
The rugs I ordered are lovely. The colours ard just what I wanted, and the rugs arrived ahead of schedule. Couldn't be happier
June 2, 2025
Unprompted review
Reply from TheRugShopUK
Thank you for your feedback. We’re delighted to hear that the rugs and colours are just what you wanted and that they arrived ahead of schedule.
This was a no hassle purchase from TheRugShopUK
This was a no hassle purchase from TheRugShopUK, it is the second rug we have purchased from them. The website is easy to use and payment was no issue either - altogether a stremlined experience from start to finish.
I fully recommend TheRugShopUK and will definately use them again
May 15, 2025
Unprompted review
Reply from TheRugShopUK
Thank you for your fantastic feedback. We’re delighted that your experience, from website navigation to payment and delivery, was smooth and hassle-free. We truly appreciate your recommendation and continued support.
Bought 2 rugs, regret doing business with this company
Its my first time writing something here, because I’m extremely frustrated. I bought 2 rugs from this company. It was the WORST EXPERIENCE i had in ireland when shopping for something. First they cut off 20 percent because I wanted to return the item. I was also fine with that but what happened after was unacceptable. They tried really hard to not to accept the item, and unrightfully didn’t pay the money for the second rug, so I ended up losing 70 percent of value of what I bought. If you see this companies name anywhere, just run, they might scam you. NOT RECOMMENDED FOR SURE
May 20, 2025
Unprompted review
Reply from TheRugShopUK
Hi Burak
We apologize for any confusion or inconvenience caused. Upon reviewing our records, we were unable to find any information associated with the name you provided. It's possible that you may have confused us with another company.
To help us assist you more efficiently, could you please share your order number and the order date? This will allow us to look into the matter and get back to you with the relevant details.
Kind regards
The Rug Shop UK.
Do Not Use
Do Not Use – Dishonest Pricing Tactics
Edit- I have not confused you with another rug company & I have sent my order number.
Ordered a rug, only to be contacted the next day and told it was “unavailable” because the last one was supposedly damaged. I was offered a different rug with just 5% off. However, the exact same rug was still listed on their site — just with a £60 price increase!
When I questioned this, I was told it was from a “different batch.” It was clearly the same rug, and they refused to honour the original price. This feels like a bait-and-switch tactic: lure people in with a low price, claim it’s suddenly not available, and then push the same product at a higher price.
Really disappointing experience — avoid.
April 21, 2025
Unprompted review
Reply from TheRugShopUK
Hi Ceila
We apologize for any confusion or inconvenience caused. Upon reviewing our records, we were unable to find any information associated with the name you provided.
You may have confused us with another company. Please share your order number and date to help us assist you more efficiently. This will allow us to look into the matter and get back to you with the relevant details.
Kind regards
The Rug Shop UK.
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