I ordered myself slippers which arrived on time. Unfortunately they were too big so I returned them using the pre paid label. The money was paid back into my account within a few days. Very good site... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent service. Shoe Shack were very efficient and reliable when I had to return the shoes I had ordered, which were too big. After an exchange of messages, and confirmation they had received th... See more
Company replied
I have purchased my Denim trainers from The Shoe Shack three times now. They are hard wearing but feel soft and comfortable. The Shoe Shack offer quality footwear at very good prices with a second to... See more
Company replied
Brilliant product, my dad suffers with oedema and has very swollen feet, has struggled to get shoes/slippers to fit but as the backs come off these were perfect
Company replied
Company details
Written by the company
Quality footwear at low prices. Shop from a variety of adults and kids shoes. We offer free 30 day free returns and exchanges on all orders.
Contact info
The Shoe Shack, 7 Denington Court, Denington Road, NN8 2QR, Wellingborough, United Kingdom
- theshoeshack.co.uk
4.8
Excellent
325 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from The Shoe Shack
Hi Joanne,
Thank you for your kind feedback.
We are pleased to hear you were happy with the delivery and liked the shoes.
We are sorry they were too narrow on this occasion, but we appreciate you giving them a try.
Kind regards,
The Shoe Shack
Quick efficient service
May 9, 2026
Reply from The Shoe Shack
Hi Keith,
Thanks for the positive review. We appreciate it.
All the best,
The Shoe Shack
Great service Great producer very…
Great service Great producer very pleased with my purchase
April 26, 2026
Reply from The Shoe Shack
Good morning,
Thank you for your 5-star review. We very much appreciate it.
Kind regards,
The Shoe Shack
Reply from The Shoe Shack
Hi Mrs Doherty,
Thank you for the 5-stars and the recommendation. We appreciate it very much.
Kind regards,
The Shoe Shack
Reply from The Shoe Shack
Hi William,
Thanks for the positive 5-star review. We appreciate it.
All the best,
The Shoe Shack
Top Shop Shoe Shack!
Dealing with The Shoe Shack from start to finnish was a straight forward and easy experience. Navigating the internet page was easy with guidance and clear descriptions of products. The level of information from order to delivery was first class as was the boxing and packaging, high class customer service, product and delivery.
April 2, 2026
Reply from The Shoe Shack
Hi Mrs Marsh,
Thank you for your kind words.
We're delighted to hear you found the ordering process straightforward and that everything from product to delivery met your expectations.
We really appreciate your feedback and hope to serve you again soon.
Kind regards,
The Shoe Shack
Excellent firm
Excellent firm. Good prices for product and postage. I have ordered from this firm three times.
March 23, 2026
Reply from The Shoe Shack
Hi Christine,
Thank you for the lovely review and for being a repeat customer.
We appreciate it very much.
Kind regards,
The Shoe Shack
Ordered same trainers last year and…
Ordered same trainers last year and found them to my liking, keep producing the very good value
March 27, 2026
Reply from The Shoe Shack
Hi David,
Thank you for being a repeat customer and a the 5-stars review.
Kind regards,
The Shoe Shack
A well made pair of slippers for my…
A well made pair of slippers for my elderly father, received in good packaging and in excellent time.
March 8, 2026
Reply from The Shoe Shack
Hi Carol,
Thank you for the 5-star review. We appreciate it very much.
All the best,
The Shoe Shack
This is the third order I have had and…
This is the third order I have had and very pleased with your service great products thanks
February 28, 2026
Reply from The Shoe Shack
Hi Kyle,
Thank you for the 5-star review and for being a repeat customer.
Hope to server you again soon.
Kind regards,
The Shoe Shack
Reply from The Shoe Shack
Hello Mr Underwood,
Thank you for the positive 5-star review. We hope to serve you again soon.
Kind regards,
The Shoe Shack
Trendy Slippers Do Exist!
So impressed with delivery price and quality of slipper I ordered. I received my order so quickly. Thanks so much!
February 6, 2026
Reply from The Shoe Shack
Hello Mrs B,
Thank you so much for your lovely review. We're really pleased to hear you were impressed with the quality of your slippers and that your order arrived quickly.
Thanks again for your support, we hope you enjoy them.
Kind regards,
The Shoe Shack
Reply from The Shoe Shack
Hi David,
Thank you for the 5-star review. We appreciate it.
Thanks
The Shoe Shack
Bowls trainers
Bowls trainers arrived as promised.
Haven’t worn them as season starts in April.
They look good
February 1, 2026
Reply from The Shoe Shack
Good morning Mrs Peck,
Thank you for the positive review.
We hope you have a great bowls season.
All the best,
The Shoe Shack
Excellent service.
Excellent service.
Shoe Shack were very efficient and reliable when I had to return the shoes I had ordered, which were too big. After an exchange of messages, and confirmation they had received the returned shoes, they very quickly sent me the requested replacement size which are just perfect.
January 29, 2026
Reply from The Shoe Shack
Hi Sheila,
Thank you for your lovely review. We're really pleased to hear that the exchange process was smooth and that your replacement pair fits perfectly.
We really appreciate your kind words and hope to serve you again in the future.
Kindest regards,
The Shoe Shack
Good service
The right product, delivered on time in good condition. Product is a good fit and good quality.
January 19, 2026
Reply from The Shoe Shack
Hi John,
Thank you for the positive review.
We're glad you are happy with your purchase and the service you have received.
All the best,
The Shoe Shack
Fast Service
January 13, 2026
Reply from The Shoe Shack
Hi William,
Thank you for the 5-star review. It is very much appreciated.
Kind regards,
The Shoe Shack
Zedzzz extra wide shoes
Brilliant product, my dad suffers with oedema and has very swollen feet, has struggled to get shoes/slippers to fit but as the backs come off these were perfect
December 27, 2025
Reply from The Shoe Shack
Thank you, Lisa, for your kind review. We're really pleased to hear the product worked well and provided a comfortable fit. Your feedback means a lot to us. The Shoe Shack
I ordered myself slippers which arrived…
I ordered myself slippers which arrived on time. Unfortunately they were too big so I returned them using the pre paid label. The money was paid back into my account within a few days. Very good site with plenty of selection, just unfortunate I had a problem with the size.
January 7, 2026
Reply from The Shoe Shack
Hi Jane,
Thank you for your review.
We're pleased to hear your order arrived on time and that the return and refund were processed quickly.
We appreciate your understanding on the sizing and hope to see you again in the future.
Kindest regards,
The Shoe Shack
Reply from The Shoe Shack
Hi Jane,
Thank you for the 5-star review.
We're glad you're happy with your purchase from us.
Kind regards,
The Shoe Shack
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.