I ordered myself slippers which arrived on time. Unfortunately they were too big so I returned them using the pre paid label. The money was paid back into my account within a few days. Very good site... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent service. Shoe Shack were very efficient and reliable when I had to return the shoes I had ordered, which were too big. After an exchange of messages, and confirmation they had received th... See more
Company replied
I have purchased my Denim trainers from The Shoe Shack three times now. They are hard wearing but feel soft and comfortable. The Shoe Shack offer quality footwear at very good prices with a second to... See more
Company replied
Brilliant product, my dad suffers with oedema and has very swollen feet, has struggled to get shoes/slippers to fit but as the backs come off these were perfect
Company replied
Company details
Written by the company
Quality footwear at low prices. Shop from a variety of adults and kids shoes. We offer free 30 day free returns and exchanges on all orders.
Contact info
The Shoe Shack, 7 Denington Court, Denington Road, NN8 2QR, Wellingborough, United Kingdom
- theshoeshack.co.uk
4.8
Excellent
325 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from The Shoe Shack
Hi Stephen. Thank your for the 5-star review. We appreciate it very much. All the best. The Shoe Shack
Reply from The Shoe Shack
Hi there. Thank you for the positive review. We wish you all the best. Kind regards. The Shoe Shack
Excellent service very quick delivery
Excellent service very quick delivery, great price for trainers that I like.thank you.
March 6, 2025
Reply from The Shoe Shack
Good afternoon Nigel. We're glad you're happy with the service you received. Thank you for the positive review. Kind regards. The Shoe Shack
Right shoes right size delivered on…
Right shoes right size delivered on time great service
February 22, 2025
Reply from The Shoe Shack
Good morning Chris. Thank you for your positive review of our service. We appreciate the 5-stars. All the best. The Shoe Shack
Reply from The Shoe Shack
Good morning Dave. Thank you for the 5-star review. All the best. The Shoe Shack
Lovely shoes
Lovely shoes I bought a pair a couple of years ago in Lanzarote but not seen any since until I came across the Shoe Shack. I ordered them one day and they came the following day. Brilliant
February 4, 2025
Reply from The Shoe Shack
Good afternoon. Thank you for the amazing review. We're glad you're happy with your purchase. All the best. The Shoe Shack
Great trainers,great service.
January 22, 2025
Reply from The Shoe Shack
Hi Anthony. Thank you for the 5-star review. We appreciate it. All the best. The Shoe Shack
Great slippers
Great slippers, can’t believe the price for real suede and so well made, husband loves them. Delivery was so quick too, great service highly recommend.
AnnW
January 16, 2025
Reply from The Shoe Shack
Hi Ann. Thank you for the amazing review. We're glad you're happy with your purchase and the service you received. Kind regards. The Shoe Shack
Product description was misleading
Product description was misleading. Advertised as comfy but were the opposite.
Unhelpful and Obnoxious customer service.
The shoeshack tried hard to get this review removed by lying. They were unsuccessful and Amazon refunded so their untrue response is sour grapes 😁
January 24, 2025
Unprompted review
Reply from The Shoe Shack
Unfortunately in their review, this customer has left out the part where they sent our staff abusive messages.
We provided them with a prepaid QR code as per our returns policy.
Trustpilot were sent screenshots of clear abusive messages from this customer, but they decided to leave this review online as the review itself doesn't go against their policy.
This review does not reflect the service we provide. It's a shame that we are stuck with it.
Great to be able to get bigger sizes
It was good to be able to find slippers in big sizes, and to have them delivered quickly and in good order. I will definitely look at Shoe Shack again when buying footwear.
January 1, 2025
Reply from The Shoe Shack
Good morning James. We appreciate the positive review. Thank you for the 5-stars. All the best. The Shoe Shack
Bought as a Christmas gift and was…
Bought as a Christmas gift and was disappointed that the box was taped and ripped and when opened was disappointed as this was a Christmas gift.
December 15, 2024
Reply from The Shoe Shack
Good afternoon,
I'm sorry about this. Some items come in softer, thinner cardboard boxes, which can get damaged in storage or transit.
Unfortunately we cannot guarantee you will receive the packaging free of any imperfections. However the shoes/slippers you have purchased will be undamaged. If they are not, then please contact us for a replacement.
Very sorry for the inconvenience this matter has caused.
Kind regards,
The Shoe Shack
Excellent service & would highly recommend
Am extremely pleased with the service The Shoe Shack provided. The goods were delivered to very promptly and were packaged very well. Will definitely use them again.
December 20, 2024
Reply from The Shoe Shack
Good morning Felicity. Thank you for the wonderful review of our service. We wish you all the best. Kind regards. Kashif
New bowling shoes easy steps to follow when making a…
easy steps to follow when making a purchase good choice of products and payment options quick delivery even at this busy period..
December 21, 2024
Reply from The Shoe Shack
Good morning Jim. Hope you are well. Thank you for the great review. It is much appreciated. Kind regards. The Shoe Shack
Lovely comfy slippers
Easy to order. Very quick and efficient delivery. Lovely slippers and well worth the money.
December 9, 2024
Reply from The Shoe Shack
Good morning. Thank you for the great review. Very much appreciated. All the best. The Shoe Shack
Reply from The Shoe Shack
Good morning. We're glad you are happy with your purchase from us, and thank you for the positive review. Kind regards. The Shoe Shack
Reply from The Shoe Shack
Hi Jules. Thank you for the great feedback and the 5-start review. All the best. The Shoe Shack
Reply from The Shoe Shack
Good morning. Thank you for the positive review. All the best. The Shoe Shack
Excellent product very well made old…
Excellent product very well made old fashion quality that you just don't get now a days. This will be my go to place now for all my slipper shopping. Fantastic service and delivery
November 22, 2024
Reply from The Shoe Shack
Good afternoon. Thank you for writing an amazing review of our service. We really appreciate it. Kind regards. The Shoe Shack
Reply from The Shoe Shack
Good morning Aileen. We're glad you are happy with our service. Thank you for the very positive review. All the best. The Shoe Shack
Reply from The Shoe Shack
Good afternoon. Thank you for the positive review. Much appreciated. Kind regards. The Shoe Shack
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