I ordered myself slippers which arrived on time. Unfortunately they were too big so I returned them using the pre paid label. The money was paid back into my account within a few days. Very good site... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent service. Shoe Shack were very efficient and reliable when I had to return the shoes I had ordered, which were too big. After an exchange of messages, and confirmation they had received th... See more
Company replied
I have purchased my Denim trainers from The Shoe Shack three times now. They are hard wearing but feel soft and comfortable. The Shoe Shack offer quality footwear at very good prices with a second to... See more
Company replied
Brilliant product, my dad suffers with oedema and has very swollen feet, has struggled to get shoes/slippers to fit but as the backs come off these were perfect
Company replied
Company details
Written by the company
Quality footwear at low prices. Shop from a variety of adults and kids shoes. We offer free 30 day free returns and exchanges on all orders.
Contact info
The Shoe Shack, 7 Denington Court, Denington Road, NN8 2QR, Wellingborough, United Kingdom
- theshoeshack.co.uk
4.8
Excellent
325 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from The Shoe Shack
Good morning Sharon. Thank you for the positive review. We appreciate the 5-stars. Kind regards. Kashif
Great
Website was easy to use, lots of choice of styles and sizes. Delivery was quicker than expected. My husband is happy with the slippers I purchased for him. I'll use the Website again in future
October 28, 2024
Reply from The Shoe Shack
Hi Amy. Thank you for the great review. We're glad you had a pleasant experience with our service. All the best. Kashif
Small issue resolved quickly
Small issue resolved quickly. Great communication and very pleased with my good quality purchase.
Would definitely recommend.
October 16, 2024
Reply from The Shoe Shack
Hi Tracey. Thank you for the positive review. Much appreciated. All the best. The Shoe Shack
Reply from The Shoe Shack
Good morning Stephen. Thank you for the positive review. We appreciate tit very much. Kindest regards. The Shoe Shack
Returning customerHave used tRehe Shoe Shack several times…
Have used the Shoe Shack several times and always found it easy to find what l wanted , good products and fast delivery plus great prices.
October 3, 2024
Reply from The Shoe Shack
Good morning Roger. Thank you for the great review. We appreciate the 5-stars. All the best. The Shoe Shack
Very prompt response to my order with…
Very prompt response to my order with the shoes arriving within 3 to 4 days.
September 30, 2024
Reply from The Shoe Shack
Good morning. Thank you for the positive review. We appreciate it. Kind regards. Kashif
Great service, great boots
These are strong, well-fitting boots. Just bought my second pair; the first were used for an outside job, wet and muddy every day for two years, and still going strong. I wanted a pair for going out in.
September 28, 2024
Reply from The Shoe Shack
Hi Liza. We're glad you are happy with your purchase from us. And thank you for being a repeat customer. All the best. Kashif
Tracked order and arrived as stated
Tracked order and arrived as stated. Regular updates on purchase. Good price and quality.
September 4, 2024
Reply from The Shoe Shack
Hi Elaine. Thank you for the 5-star review. Very much appreciated. Kind regards. Kashif
Reply from The Shoe Shack
Hi Lynda. I'm glad you're happy with your purchase form us. Thank you for the positive review. Kind regards. Kashif
My email enquiry regarding sizing was…
My email enquiry regarding sizing was swiftly answered in a friendly manner and delivery was good. I'm very happy with the quality of the shoes I ordered, and the remarkably good price.
August 28, 2024
Reply from The Shoe Shack
Hi Marie. We're glad you are happy with the shoes you purchased from us. Thank you for the positive review. Kind regards. Kashif
Good value for money.
The shoes were accurately described. Despatch without delay and received in good condition. They represent good value for money.
August 16, 2024
Reply from The Shoe Shack
Good morning. Thank you for the positive review. It is much appreciated. Kind regards. Kashif
Reply from The Shoe Shack
Hi Nuala. Thank you for the 5-star review. Much appreciated. Kind regards. Kashif
Reply from The Shoe Shack
Good morning Keith. We appreciate it the 5-star review. Thank you. Kashif
Reply from The Shoe Shack
Good afternoon Mark. Thank you for the positive review. We appreciate it. Kind regards. Kashif
Reply from The Shoe Shack
Good morning Tim. I'm glad you had a pleasant experience with our service. Thank you for the 5-stars. All the best. Kashif
Reply from The Shoe Shack
Good afternoon Robert. We're glad you are happy with your purchase. Thank you for the 5-star review. Kind regards. Kashif
Arrived on time as promised
Arrived on time as promised. Worn them once and fitted my feet pretty well.
July 27, 2024
Reply from The Shoe Shack
Good morning Edward. We're glad you're enjoying your purchase. Thank you for the positive review. All the best. Kashif
Reply from The Shoe Shack
Hello Mr Couch. Thank you for the positive review. We appreciate it. Kind regards. Kashif
So Simple!
Everything was simple, from start to finish. Well done to The Shoe Shack! I would definitely recommend you.
July 2, 2024
Reply from The Shoe Shack
Good morning John. Thank you for the positive review. We appreciate the 5-stars. Kind regards. Kashif
Excellent customer service!!!
Excellent customer service!!!
Slippers came within 24 hours of ordering! Will definitely use again!
July 1, 2024
Reply from The Shoe Shack
Good morning Anita. Thank you for the 5-stars. Very much appreciated. All the best. Kashif
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