The Shoe ShackReviews 

326
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, often highlighting their comfort and durability. The delivery service is frequently mentioned as excellent, with many appreciating the swift dispatch and timely arrival of their orders. Reviewers also found the ordering process straightforward and the website easy to navigate, with clear product descriptions. However, some customers also noted occasional issues with product sizing, leading to returns, and a few experienced minor defects like stitching coming undone upon arrival. There was also a mention of a delivery not arriving on time, despite the general positive feedback on delivery speed.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the good quality, fit, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency of... See more

Quality

Reviewers consistently express satisfaction with the quality of products, describing items like slippers and... See more

Order

People report positive experiences with order, highlighting the ease of placing orders and the promptness of... See more

Service

Consumers find service to be positive, with many expressing satisfaction with their purchases and the overall... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered myself slippers which arrived on time. Unfortunately they were too big so I returned them using the pre paid label. The money was paid back into my account within a few days. Very good site... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Shoe Shack were very efficient and reliable when I had to return the shoes I had ordered, which were too big. After an exchange of messages, and confirmation they had received th... See more

Company replied

Rated 5 out of 5 stars

I have purchased my Denim trainers from The Shoe Shack three times now. They are hard wearing but feel soft and comfortable. The Shoe Shack offer quality footwear at very good prices with a second to... See more

Company replied

Rated 5 out of 5 stars

Brilliant product, my dad suffers with oedema and has very swollen feet, has struggled to get shoes/slippers to fit but as the backs come off these were perfect

Company replied


Company details

  1. Shoe Store

Written by the company

Quality footwear at low prices. Shop from a variety of adults and kids shoes. We offer free 30 day free returns and exchanges on all orders.


Contact info

  • The Shoe Shack, 7 Denington Court, Denington Road, NN8 2QR, Wellingborough, United Kingdom

  • theshoeshack.co.uk

4.8

Excellent

TrustScore 5 out of 5

326 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(326)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service!!!

Excellent customer service!!!

Slippers came within 24 hours of ordering! Will definitely use again!

July 1, 2024
The Shoe Shack logo

Reply from The Shoe Shack

Good morning Anita. Thank you for the 5-stars. Very much appreciated. All the best. Kashif

Rated 3 out of 5 stars

Shoe size correctly marked

Shoe size correctly marked, however the fitting was too big.

June 19, 2024
The Shoe Shack logo

Reply from The Shoe Shack

Hi Jas,

I'm sorry that the shoes you ordered did not fit. Manufacturers may have slight differences in sizing. This is why we offer free returns, regardless of the reason.

I see that you have used our free return label to return your order and have been refunded in full.

If we can help further, please do not hesitate to contact us.

Kind regards,

Kashif

Rated 5 out of 5 stars

All good

All good, on time, right order right fit

June 5, 2024
The Shoe Shack logo

Reply from The Shoe Shack

Hi Judy. We're glad you had a pleasant purchase experience with us. Thank you for the positive review. All the best. Kashif

Rated 5 out of 5 stars

Excellent service

Excellent service. Excellent products. Excellent price. The first pair of shoes I ordered did not fit. I returned them with a note and was contacted immediately with the offer of a money return. I chose a different product which was delivered by return and without hassle. Very satisfied.

June 1, 2024
The Shoe Shack logo

Reply from The Shoe Shack

Good afternoon Colin. Thanks you for sharing your amazing review of the service your received. We very much appreciate it. Kind regards. Kashif

Rated 5 out of 5 stars

Good quality

Good quality. Good price.

June 1, 2024
The Shoe Shack logo

Reply from The Shoe Shack

Good morning John. Thank you for the positive review. Very much appreciated. All the best. Kashif

Rated 5 out of 5 stars

Nice shoes

It was a fast delivery although Royal Mail left the package behind our wheelie bins with no information to say where they were! This is no reflection on the seller but poor service from Royal mail. The shoes I purchased seem good quality and a good price. Overall a good buy.

June 2, 2024
The Shoe Shack logo

Reply from The Shoe Shack

Good morning Roger. Thank you for the 5-star review. Very much appreciated. All the best. Kashif

Rated 5 out of 5 stars

Lovely shoes

Lovely shoes , great fit great value , arrived on time , love them , smiles all round .😄

May 24, 2024
The Shoe Shack logo

Reply from The Shoe Shack

Good morning. We're happy that you had a pleasant experience with our service. Thank you for the 5-star review. Kindest regards. Kashif

Rated 5 out of 5 stars
The Shoe Shack logo

Reply from The Shoe Shack

Good morning. We're glad you're happy with your purchase from us. Thank you for the positive review. All the best. Kashif

Rated 5 out of 5 stars

Easy to order

Easy to order, delivered in a timely manner.

May 20, 2024
The Shoe Shack logo

Reply from The Shoe Shack

Good morning Mrs Stafford. We're glad you had a pleasant experience with our service. Thank you for the 5-star review. Kind regards. Kashif

Rated 5 out of 5 stars

Great! Would order again.

Shoes arrived quickly and are great. Would definitely order again.

May 14, 2024
The Shoe Shack logo

Reply from The Shoe Shack

Good morning Jenni. Thank you for the great review and 5-stars. All the very best. Kashif

Rated 5 out of 5 stars

Very happy with my boots I’ve been…

Very happy with my boots I’ve been trying to find these boots for a while. The delivery very also good.

May 6, 2024
The Shoe Shack logo

Reply from The Shoe Shack

Good morning Joan. We're glad you are happy with your purchase. Thank you for the positive review. All the best. Kashif

Rated 5 out of 5 stars

Great service

Excellent product and delivery was as stated at time of purchase

April 29, 2024
The Shoe Shack logo

Reply from The Shoe Shack

Good morning. We're glad you have a pleasant experience with our service. Thank you for the 5-star review. Kind regards. Kashif

Rated 5 out of 5 stars

Very Pleased…

Prompt delivery and very pleased with shoes.

April 15, 2024
The Shoe Shack logo

Reply from The Shoe Shack

Good morning Marie. We appreciate the positive feedback. Thank yo for the 5-stars. Kind regards. Kashif

Rated 5 out of 5 stars

Amazing product price and delivery.

Amazing product price and delivery.
Had to share this with friends and family members with kids .

April 20, 2024
The Shoe Shack logo

Reply from The Shoe Shack

Good morning. We're glad you had a positive experience with our service. Thank your for sharing and the 5-stars. Kind regards. Kashif

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