I ordered myself slippers which arrived on time. Unfortunately they were too big so I returned them using the pre paid label. The money was paid back into my account within a few days. Very good site... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent service. Shoe Shack were very efficient and reliable when I had to return the shoes I had ordered, which were too big. After an exchange of messages, and confirmation they had received th... See more
Company replied
I have purchased my Denim trainers from The Shoe Shack three times now. They are hard wearing but feel soft and comfortable. The Shoe Shack offer quality footwear at very good prices with a second to... See more
Company replied
Brilliant product, my dad suffers with oedema and has very swollen feet, has struggled to get shoes/slippers to fit but as the backs come off these were perfect
Company replied
Company details
Written by the company
Quality footwear at low prices. Shop from a variety of adults and kids shoes. We offer free 30 day free returns and exchanges on all orders.
Contact info
The Shoe Shack, 7 Denington Court, Denington Road, NN8 2QR, Wellingborough, United Kingdom
- theshoeshack.co.uk
4.8
Excellent
325 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy slippers to order and pay
Easy to order and pay, quick delivery, you also had a product that I wanted.
June 22, 2025
Reply from The Shoe Shack
Hi Beverly,
Thank you so much for your kind words!
We're really glad to hear that you found it easy to order and that the delivery was quick. It's great to know we had just what you were looking for!
If you ever need anything else, we're here to help.
Kind regards,
The Shoe Shack Team
Lightweight comfortable shoes
Lightweight comfortable shoes. I bought two pairs as these are the only ones my son will wear. Delivery was quick too. Thank you.
June 15, 2025
Reply from The Shoe Shack
Hello Mrs Worthington,
Thank you so much for your lovely review. We're really pleased to hear your son is happy with the shoes — and it's great to know they arrived quickly too!
Best wishes,
The Shoe Shack
All good thanks
June 13, 2025
Reply from The Shoe Shack
Thank you for the 5-star review — we really appreciate your support!
Can't fault the service
Can't fault the service, both in buying and returning they were more than helpful.
The problem was with the slippers that came which smelt strongly of artificial perfume to which I'm allergic and therefore had to return.
June 4, 2025
Reply from The Shoe Shack
Hi Ish,
Thanks for your kind words about our service.
We're sorry the slippers had a strong scent — they may have come from the factory like that.
We appreciate you bringing it to our attention and will keep an eye out for similar issues.
Let us know if you need anything else.
Kind regards,
The Shoe Shack
So comfy and lightweight. My order was dealt with immediately and…
My order was dealt with immediately and I received the parcel earlier than I anticipated. The cost of the delivery was exceptional - saved petrol costs but will visit in future. I ordered these particular trainers because I had purchased them for my husband previously from another supplier and knew they were a good fit and so comfortable. I might add that on a visit to a podiatrist she wished to know what the brand was as they were ideal footwear for my husband's foot problems.
May 24, 2025
Reply from The Shoe Shack
Good morning Margaret.
Thank you for your review! We're glad to hear you were happy with the quick delivery and the product.
We appreciate your feedback and look forward to serving you again.
Kind regards,
The Shoe Shack
Really prompt delivery and everything…
Really prompt delivery and everything in the parcel was intact and in good condition. The shoes fit well so all in all great value and service.
May 20, 2025
Reply from The Shoe Shack
Hi Alan,
Thank you for your feedback.
We're glad to hear the delivery was prompt and everything arrived in good condition. It's great to know the shoes fit well and met your expectations.
We appreciate your support.
Kind regards,
The Shoe Shack
prompt delivery
May 20, 2025
Reply from The Shoe Shack
Hi Janet. Thank you for your kind words! We're glad you were happy with our service. We appreciate your support.
Reply from The Shoe Shack
Hi Natalia,
Thank you so much for your kind review!
We're glad to hear you found what you needed for school shoes and that the return process was convenient.
We appreciate your support and hope to see you again soon!
The Shoe Shack
Reply from The Shoe Shack
Good morning,
Thank you so much for your wonderful feedback. We’re delighted to hear the diabetic slippers met your expectations and that you’re happy with the quality and speedy delivery.
All the best,
The Shoe Shack
Good seller pleased with response
Happy to purchase from you and Happy with the return policy
May 4, 2025
Reply from The Shoe Shack
Hi Mr Spooner. I'm glad you had a pleasant experience purchasing from us. Thank you for the positive review. All the best. The Shoe Shack
Reply from The Shoe Shack
Hi Alan. Thanks for the positive review. We appreciate it very much. Kind regards. The Shoe Shack
Reply from The Shoe Shack
Good afternoon Judy. Thank you for the positive review. We appreciate it. All the best. The Shoe Shack
Really nice quality shoes
Really nice quality shoes, well priced and prompt delivery. I’ll be back! 👍🤓
April 18, 2025
Reply from The Shoe Shack
Hi George,
Thank you for the wonderful review.
We appreciate it very much.
Kind regards,
The Shoe Shack
Reply from The Shoe Shack
Good morning Mr Vickers. We appreciate the positive review. Kindest regards. The Shoe Shack
Reply from The Shoe Shack
Hi Linda,
Thank you for the positive review.
It is much appreciated.
Kind regards,
The Shoe Shack
have used before fast delivery by royal…
have used before fast delivery by royal mail, when you order there is a return slip very handy if there any problems they are very helpful, one last thing i take size 9 but these are made in china so have to order size 11 which fit very good
April 9, 2025
Reply from The Shoe Shack
Good morning Mr Fullard,
Not all the product we sell are made in China. The sizing depends on the manufacturer/brand.
We are unfortunately unable to guarantee a fit. This is why we offer a free 30 day returns policy. If you need to return your purchase for any reason at all, you can return free of charge using our prepaid return label enclosed inside your parcel.
Thank you for the great review.
All the best,
The Shoe Shack
This company were great helping me out…
This company were great helping me out with a problem that wasn’t even their fault. Nice to see a company that still has customer care at heart!
April 1, 2025
Unprompted review
Reply from The Shoe Shack
Thank you for the great review Ann. It is much appreciated. All the best. The Shoe Shack
Worn round house for an hour to test…
Worn round house for an hour to test comfortVery narrow fitting and two u comfortable pieces inside rubbed on my instep returned
March 26, 2025
Reply from The Shoe Shack
Good morning Ian,
I'm sorry you're not happy with the shoes you purchased from us.
We offer free returns, please use the prepaid return label enclosed inside your parcel to return the shoes for your refund.
Kind regards,
The Shoe Shack
Good straight forward purchase and good…
Good straight forward purchase and good quality shoes.
March 11, 2025
Reply from The Shoe Shack
Good morning Graham. I hope you are well. Thank you for the positive review. Kind regards. The Shoe Shack
Reply from The Shoe Shack
Good morning Stephen. Thank you for the positive review and the 5-stars. Kind regards. The Shoe Shack
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.