I ordered myself slippers which arrived on time. Unfortunately they were too big so I returned them using the pre paid label. The money was paid back into my account within a few days. Very good site... See more
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Review summary
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Excellent service. Shoe Shack were very efficient and reliable when I had to return the shoes I had ordered, which were too big. After an exchange of messages, and confirmation they had received th... See more
Company replied
I have purchased my Denim trainers from The Shoe Shack three times now. They are hard wearing but feel soft and comfortable. The Shoe Shack offer quality footwear at very good prices with a second to... See more
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Brilliant product, my dad suffers with oedema and has very swollen feet, has struggled to get shoes/slippers to fit but as the backs come off these were perfect
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Company details
Written by the company
Quality footwear at low prices. Shop from a variety of adults and kids shoes. We offer free 30 day free returns and exchanges on all orders.
Contact info
The Shoe Shack, 7 Denington Court, Denington Road, NN8 2QR, Wellingborough, United Kingdom
- theshoeshack.co.uk
4.8
Excellent
325 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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First time I have used Shoe Shack
First time I have used Shoe Shack. No qualms in using them again. Order was dealt with promptly. Delivery was excellent. The shoes I bought were pair of Brown
Fastened down Strap, Size 9. What can I say. Perfect fit. Comfy do not slip around. Go ahead treat yourself to a pair of shoes from the Shoe Shack
January 7, 2026
Reply from The Shoe Shack
Hi Peter,
Thank you for your great review and for choosing The Shoe Shack.
We're really pleased to hear that your order was handled promptly, delivery went smoothly, and that the shoes are a perfect fit and comfortable.
Your recommendation means a lot to us, and we look forward to serving you again.
All the best,
The Shoe Shack
Reply from The Shoe Shack
Thank you for the positive review. Much appreciated. All the best. The Shoe Shack
I have purchased my Denim trainers from…
I have purchased my Denim trainers from The Shoe Shack three times now. They are hard wearing but feel soft and comfortable. The Shoe Shack offer quality footwear at very good prices with a second to none service and delivery
December 29, 2025
Reply from The Shoe Shack
Thank you for your lovely review and for being a repeat customer. We're really pleased to hear that you find the denim trainers comfortable, durable, and good value. Your kind words about our service and delivery mean a lot to us. We look forward to serving you again soon.
Very prompt delivery and really…
Very prompt delivery and really competitive price on my favourite slippers.
November 13, 2025
Reply from The Shoe Shack
Good morning,
Thank you for the positive review. We appreciate it very much.
Kind regards,
The Shoe Shack
Easy to place an order which was…
Easy to place an order which was delivered in good time.I made a previous purchase with the same result so obviously l recommend The Shoe Shack.
November 2, 2025
Reply from The Shoe Shack
Hi Mike,
Thank you for being a repeat customer.
We appreciate the positive review.
Kind regards,
The Shoe Shack
Reply from The Shoe Shack
Hi there,
Thank you for your custom and the positive review.
We appreciate it very much.
All the best,
The Shoe Shack
It's just so easy
It's just so easy, a great choice and great quality and service is very good.
October 21, 2025
Reply from The Shoe Shack
Hi Mr Hawkins,
Thank you so much for your kind words.
We're delighted you found everything easy and were happy with our quality and service.
Kind regards,
The Shoe Shack
Fast service
Ordered online. Shoes well packaged and arrived within a couple of days. Shoes good quality and fitted well. Happy with service. Would use again.
October 12, 2025
Reply from The Shoe Shack
Hi Ruth,
Thanks so much for the lovely review. We're glad the shoes arrived quickly, were well packaged, and fit well.
Delighted you're happy with the quality and service. We really appreciate your support and look forward to serving you again.
Kind regards,
The Shoe Shack
Slight quality issue
Some of the stitching had come undone on the slippers on arrival. I repaired it to save waste and postage. Otherwise all fine.
September 2, 2025
Reply from The Shoe Shack
Hi Anon,
Thank you for your feedback. We're sorry to hear that the stitching wasn't perfect when your slippers arrived. We offer free returns so you don't have to cover postage costs yourself.
If this ever happens again, please return the item free of charge so we can put things right for you straight away.
We really appreciate that you chose to repair them rather than send them back, but we'd love to make sure your experience is fully positive. If you feel able, we'd be very grateful if you could update your review to reflect this.
Thanks again for your order and for helping us improve.
Kind regards,
The Shoe Shack
Dealt with very quickly
Dealt with very quickly and shoes received by Royal Mail within 3 days. Well done.
September 1, 2025
Reply from The Shoe Shack
Hi Ann.
We're so pleased to hear your order arrived quickly and that you're happy with our service. We really appreciate your feedback.
Kind regards,
The Shoe Shack
swift despatch
Ease of finding the style on the website, clarity of what shoes were in stock, & swift despatch and delivery.
August 30, 2025
Reply from The Shoe Shack
Thank you, Mrs Hallett.
We're so pleased to hear you found our website easy to use and that your order was dispatched and delivered quickly.
We really appreciate your feedback and hope to see you again soon.
Kind regards,
The Shoe Shack
Reply from The Shoe Shack
Hi Patricia,
Thank you for your positive review.
We appreciate it very much.
All the best,
The Shoe Shack
Nice choice of quality footwear and …
Nice choice of quality footwear and good delivery.
August 18, 2025
Reply from The Shoe Shack
Good morning Robert,
I hope you're well.
We appreciate the positive feedback you have given us and we're glad you're happy with your purchase from us.
Kind regards,
The Shoe Shack
Reply from The Shoe Shack
Hi Mark,
Thank you for the positive feedback. We appreciate it.
All the best,
The Shoe Shack
Slippers great quality and fits well
August 17, 2025
Reply from The Shoe Shack
Thank you, Irene. We're delighted to hear the slippers fit well and that you're happy with the quality. We really appreciate your feedback. Kind regards. The Shoe Shack
Not happy with promised delivery
I paid to have slippers delivered on Monday, so I could take them into hospital on Tuesday, but they didn’t arrive in time.
I’ll return them unopened.
This has all cost me money so am not happy.
August 15, 2025
Reply from The Shoe Shack
Hi Kiki,
We're very sorry to hear you were disappointed. Your order was placed late on Friday 15th and delivered on Wednesday 20th, which was within the 1-2 working day Premium Delivery timeframe (Monday and Tuesday being the working days).
We completely understand that this didn't meet your needs in time for hospital and regret the inconvenience caused.
A prepaid return label has been provided so you can return the slippers for a full refund, (including the extra paid for Premium Delivery), so this will ultimately cost you nothing.
Apologies again for the inconvenience caused.
Kind regards,
The Shoe Shack Team
Excellent customer service
Excellent customer service, 1st pair came were too small, no hassle to exchange, requested next size up, free return and next pair came within a day.
July 24, 2025
Reply from The Shoe Shack
Hi Jenny,
Thank you so much for your kind words!
We're really pleased to hear that you were happy with the exchange process and that the replacement pair arrived quickly. It's great to know everything went smoothly and that you're satisfied with our service.
If you need anything else, we're always here to help.
Kind regards,
The Shoe Shack
Great service..arrived on time and…
Great service..arrived on time and great shoes ..thankyou
July 20, 2025
Reply from The Shoe Shack
Hi Mr Mathers,
Thank you for your kind words! We're really pleased to hear the shoes arrived on time and that you're happy with them.
We appreciate your support and hope to serve you again soon.
Kind regards,
The Shoe Shack
Good choice and speedy delivery
Good choice and speedy delivery , bought as a gift so can't comment but they look very nice
July 7, 2025
Reply from The Shoe Shack
Hi Viv,
Thank you for your kind review!
We're glad you were happy with the selection and speedy delivery. We hope the recipient loves them, they certainly sound like a thoughtful gift!
Kind regards,
The Shoe Shack
Trainers for my grandson were as…
Trainers for my grandson were as advertised, were delivered with in the time frame advised at a very reasonable delivery charge and a good price
June 25, 2025
Reply from The Shoe Shack
Hi Christine,
Thank you for your lovely review!
We're so pleased to hear the trainers for your grandson were just as expected, arrived on time, and at a good price. We really appreciate your kind words and support.
If there's anything you need in the future, we're always happy to help.
Kind regards,
The Shoe Shack
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