I ordered myself slippers which arrived on time. Unfortunately they were too big so I returned them using the pre paid label. The money was paid back into my account within a few days. Very good site... See more
Company replied
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Review summary
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Excellent service. Shoe Shack were very efficient and reliable when I had to return the shoes I had ordered, which were too big. After an exchange of messages, and confirmation they had received th... See more
Company replied
I have purchased my Denim trainers from The Shoe Shack three times now. They are hard wearing but feel soft and comfortable. The Shoe Shack offer quality footwear at very good prices with a second to... See more
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Brilliant product, my dad suffers with oedema and has very swollen feet, has struggled to get shoes/slippers to fit but as the backs come off these were perfect
Company replied
Company details
Written by the company
Quality footwear at low prices. Shop from a variety of adults and kids shoes. We offer free 30 day free returns and exchanges on all orders.
Contact info
The Shoe Shack, 7 Denington Court, Denington Road, NN8 2QR, Wellingborough, United Kingdom
- theshoeshack.co.uk
4.8
Excellent
326 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Reply from The Shoe Shack
Good morning. Thank you for the positive review. We very much appreciate it. Kind regards. Kashif
Super so far...
Great value, and swift no-nonsense delivery. Looks good so far, but only time will tell if the quality of the goods matches the quality of the service. This was my first order, and I'm already preparing another one!
February 7, 2024
Reply from The Shoe Shack
Good morning Steve. Thank you for the positive review. Very much appreciated. Kind regards. Kashif
Reply from The Shoe Shack
Good afternoon Mrs Butler. Thank you for the positive review. We very much appreciate it. Have a good weekend. Kind regards. Kashif
Super shoe shack
Prompt response to order. Efficient delivery. Excellent return service and prompt refund. Shoes were lovely but unfortunately were not a good fit because of my bunion.
January 31, 2024
Reply from The Shoe Shack
Hi Frances. I'm sorry the shoes didn't fit. Thank you for the great review. Have a lovely weekend. Kind regards. Kashif
Unfortunately
Unfortunately, the shoes had to be returned as they were a bad fit. Will go one size up next time.
January 11, 2024
Reply from The Shoe Shack
Hi Brian. I'm sorry your shoes didn't fit. This is the reason we offer free returns as we are unable to guarantee a fit. Thank you for the positive review. All the best. Kashif
Love Mokkers
Easy to order and kept up to date regarding delivery. Love the ladies Mokkers slippers, have ordered several pairs for myself and my mother as now she is getting older needs closed in slippers so she doesn't trip or fall with her old open backed slippers. One note of feedback is that the laces on the ladies Mokkers could be longer as they are continuously coming undone and could be a trip or catching hazard for an elderly person.
January 16, 2024
Unprompted review
Reply from The Shoe Shack
Hi Rachel. Thank you for the amazing review and positive feedback, and thank you for being a repeat customer. Very much appreciated. Kind regards. Kashif
Made my order delivered in days .shoes…
Made my order delivered in days .shoes look good fit good to size .Will use again thanks
January 7, 2024
Reply from The Shoe Shack
Good morning Barry. Hope you're well. Thank you for the great review. All the best. Kashif
Arrived earlier than expected
Arrived earlier than expected, nephew loved them and fit perfectly. Thsnk you
December 26, 2023
Reply from The Shoe Shack
HI Sheena. Thanks for great review. We appreciate it. All the best. Kashif
A NEW COMPANY FOR ME AS I HAVE PROBLEMS…
A NEW COMPANY FOR ME AS I HAVE PROBLEMS GETTING BOOTS TO FIT. THE BOOTS I RECEIVED WHERE JUST WHAT I NEEDED.WELL DONE TO THE SHOE SHACK. I WOULD PURCHASE FROM THEM AGAIN. 5 STARS FROM ME . 6th DECEMBER 2023. ANITA
December 6, 2023
Reply from The Shoe Shack
Good morning Anita. I'm glad the boots you purchased form us fit perfectly. Thank you for the 5-stars. Kind regards. Kashif
The only company that offered exactly…
The only company that offered exactly the right fit
December 14, 2023
Reply from The Shoe Shack
God morning Deb. We're glad your purchasing experience from us was a positive one. Thank you for the 5-str review. Kind regards. Kashif
Very easy, quality goods
Easy to use website, speedy delivery, great communication and lovely goods.
December 6, 2023
Reply from The Shoe Shack
Hi Lisa. Thank you for the amazing review. Very much appreciated. All the very best. Kashif
Well packaged and quick delivery time
December 12, 2023
Reply from The Shoe Shack
Hi Dianne. Thank you for the 5-star review. We appreciate it. Kind regards. Kashif
Reply from The Shoe Shack
Good morning Johnny. I'm glad you had a pleasant experience with our service. Thank you for the positive review. All the best. Kashif
Very comfortable shoes and at a good…
Very comfortable shoes and at a good price. Would recommend
December 5, 2023
Reply from The Shoe Shack
Good evening Chris. Thanks you for the 5-star positive reviews. We appreciate it. Kind regards. Kashif
Reply from The Shoe Shack
Good morning Mr Harris. Thank you for your feedback. We'll look to provide customers with an estimated delivery date. Kind regards. Kashif
The order was shipped fast
The order was shipped fast, and the shoes were as described, a good quality and fitted well.
I wouldn't hesitate to use them again, and would highly recommend them.
The only very minor issue I have is that they use RM for delivery (or did for my order), and RM in my area are struggling, so a choice of named delivery would be nice.
November 28, 2023
Reply from The Shoe Shack
Good morning Adrian. Thank you for the amazing review. We will look into offering more courier choices in the future. We appreciate your feedback. Kind regards. Kashif
Fantastic service from start to finish
Even though I've returned these shoes as they didn't fit what a brilliant service from start to finish. I returned these shoes on Thursday and already had an email to say refund being processed. Would definitely recommend this company
December 1, 2023
Reply from The Shoe Shack
Hi Loraine. Thank you for the amazing review. We very much appreciate it. Kind regards. Kashif
Always a great fit as I find it hard to…
Always a great fit as I find it hard to get big size slippers and also very quick delivery so thankyou
November 27, 2023
Reply from The Shoe Shack
Good morning Karen. Thank for the positive review and being a repeat customer. All the best. Kashif
First class experience
Excellent customer services. Prompt delivery and exchange system
November 18, 2023
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