The Underfloor Heating Company Reviews 

131
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Excellent service from The Underfloor Heating Company in Macclesfield! I recently bought a kit from them and was really impressed with the whole experience. Dan and Shelly were both incredibly kno... See more

Rated 5 out of 5 stars

Excellent service and we are very happy with the materials we ordered, which arrived promptly. Thank you to Shelley in Accounts for helping me very speedily! Would definitely recommend this company.

Rated 1 out of 5 stars

Absolutely awful company. One order on 24 hours delivery. Completely messed up delivery by only delivering half the items. A week later I still dont have what I have ordered and paid for. Awful.

Company replied

Rated 5 out of 5 stars

Brilliant service and real expertise, also the pricing was much better than the 2 other companies I spoke with. I would recommend them and will Be back in the future. Thank u

Company details

  1. Boiler and Heating Service

Written by the company

Low cost wet underfloor heating kits, products and bespoke systems from The Underfloor Heating Company in Cheshire. Next day delivery across the UK.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

131 reviews

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No recent history of asking for reviews

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4.4

All reviews

(131)

8 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing service from start to finish…

Amazing service from start to finish and fantastic after-sales support. The team were happy to answer our many questions when we were installing the system. Highly recommended, a shame more companies aren’t this helpful.

August 10, 2021
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Phoned me shortly after I placed my order to check the configuration of the Mat would be suitable. They even pointed out that I'd gone a bit mad on the insulation so I saved on the total order. Will definitely use again.

August 4, 2021
Unprompted review
Rated 5 out of 5 stars

Best company ever

Best company ever. 100% recommend. Great custommer service and super quick delivery( next day).
Thank you
Robert

July 12, 2021
Unprompted review
Rated 1 out of 5 stars

Not a good experience

The underfloor kit came with deliveries over a 5 day period from 4 different courriers. There was no communication advising of the deliveries it was just lucky was available to take delivery. I contacted the underfloor heating company on a few occasions via there website but never got a reply. There was no trade discount available either. Not a good experience. Will not use again

June 25, 2021
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. My thermostat went wrong after 11 months of use. I sent an email and they sent a replacement free of charge next day. Can't ask for better than that!

April 11, 2021
Unprompted review
Rated 5 out of 5 stars

What a great company

I needed to upgrade my Warmup thermostat. The underfloor heating company had it at a good price. There was a problem with Parcel Force. I emailed them and got a prompt reply from Hayley. She sorted out the problem. I recommend this company

November 25, 2020
Unprompted review
Rated 5 out of 5 stars

Bought equipment for water underfloor…

Bought equipment for water underfloor heating, including thermostats. Good helpful service and fast delivery. After installation I was unable to pair with the app. I rang today Fri 3rd January 2020 to seek help. Tony at underfloor heating, took the time step by step to get all 3 thermostats paired up and interactive. Very impressed, helpful asset to your company.
5 stars

January 3, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service, price and delivery

Excellent service, price and delivery. It was great to actually speak to someone who could help me decide and advise on what exactly I required to get the job done. I wish more companies were like this. I even saved over £250 - Would highly recommend. Thanks Dan for your advice etc.

December 11, 2019
Unprompted review
Rated 5 out of 5 stars

Wonderful company to deal with

Wonderful company to deal with! I don't say that often. Daniel was excellent at answering my questions and supporting me to get the right underfloor heating kit for my needs. We fitted it ourselves and can't wait to use it. Just great. Fully recommend.

July 10, 2019
Unprompted review

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