The Underfloor Heating Company Reviews 

131
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Excellent service from The Underfloor Heating Company in Macclesfield! I recently bought a kit from them and was really impressed with the whole experience. Dan and Shelly were both incredibly kno... See more

Rated 5 out of 5 stars

Excellent service and we are very happy with the materials we ordered, which arrived promptly. Thank you to Shelley in Accounts for helping me very speedily! Would definitely recommend this company.

Rated 1 out of 5 stars

Absolutely awful company. One order on 24 hours delivery. Completely messed up delivery by only delivering half the items. A week later I still dont have what I have ordered and paid for. Awful.

Company replied

Rated 5 out of 5 stars

Brilliant service and real expertise, also the pricing was much better than the 2 other companies I spoke with. I would recommend them and will Be back in the future. Thank u

Company details

  1. Boiler and Heating Service

Written by the company

Low cost wet underfloor heating kits, products and bespoke systems from The Underfloor Heating Company in Cheshire. Next day delivery across the UK.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

131 reviews

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No recent history of asking for reviews

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4.4

All reviews

(131)

8 reviews in the last 12 months

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Rated 5 out of 5 stars

I booked in a call via their website

I booked in a call via their website, David came over to look at the issue of one room not heating up, he knew what the fault was, had the all the latest technology to diagnose and fixed it. He was very polite, professional and honest. It was also pleasing to experience that he followed up so ensure there where not issues. Great service and highly recommend - which I have done by giving UFHC's contact details to family and friends..

November 19, 2022
Unprompted review
Rated 5 out of 5 stars

Outstanding Customer Service

On discovering that one of my Heatmiser thermostats (a PRT-W) had ceased to function, it became clear that the revised versions now available are incompatible with my UH1-W wiring centre! Got a very rapid telephone response to my email from Daniel at UFH, who then made numerous calls on my behalf, starting with Heatmiser, to try and find a legacy replacement, before calling me back. He was unfortunately unsuccessful, but spent a considerable amount of time advising me how I might overcome this issue and also an air lock problem with one of the manifolds.
He could not have been more helpful, not patient with a DIY plumber. This was customer service at a level I have rarely experienced.

November 11, 2022
Unprompted review
Rated 5 out of 5 stars

Fast delivery, good value and quality

Arrived very quickly. It literally comes with everything you would need. I always expect that I will need to get some extras but everything has been thought of. There is plenty of pipe and the pump is a good name. Overall, extremely good value and quality.

October 3, 2022
Unprompted review
Rated 5 out of 5 stars

Good service

Good service. Always helpful over the phone and excellent prices and delivered on time. Definitely use again.

June 10, 2022
Unprompted review
Rated 3 out of 5 stars

Need a stocktake…?

Bought item, then 4-days later without any notification why, I was instructed a refund had been actioned.
10/10 for the refund and immediate notification. 0/10 for not actually having the stock on the shelf in the first place to honour the sale.

September 20, 2022
Unprompted review
Rated 5 out of 5 stars

5 Star Company

Underfloor Heating Company is always my go to in the trade, always helpful over the phone and great prices.

September 15, 2022
Unprompted review
Rated 5 out of 5 stars

Great Company - Always Use !!!!!!

I have been using Daniel at "The Underfloor Heating Company" for a few orders. I have found that Daniel especially is very very helpful and knowledgeable and also provides very very very quick turn around in deliveries.
Nothing more to say other then great company at a very reasonable price.

July 21, 2022
Unprompted review
Rated 5 out of 5 stars

Great service.

Great service.
Prices were excellent compared to other companies online.
Delivery was quick and on time.
Very happy. Cheers.

June 29, 2022
Unprompted review

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