thewoodoo Reviews 90

TrustScore 3 out of 5

2.8

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Rated 1 out of 5 stars

I placed an order with thewoodoo on June 3. The site said it shipped on June 11. Today is July 30 and the product still has not been received. I have contacted the company many times. I have recei... See more

Rated 5 out of 5 stars

Thewoodoo.com I ordered from these guys and was impressed with their website & ability to personalise items then see a preview. Ordered easily. THEN looked at these reviews and thought I’d als... See more

Rated 2 out of 5 stars

They are simply incompetent ! Paid for DHL Express Shipping - they sent with normal china shipping - more than 15 days! Also ordered two items - received one ! Stay away from them ! Total... See more

Rated 4 out of 5 stars

Don’t understand all the nasty reviews. Yes the wait time was a while as it had to come from abroad but the engraving was spot on and the wood was obviously cheap quality pine but definitely not chipb... See more

Company details

  1. Toy Store

Written by the company

Sell Wood product which can be customized


Contact info

2.8

Average

TrustScore 3 out of 5

90 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Incredibly disappointed that item never arrived

Paid for expedited shipping so that I would get this before Mothers Day for my wife. It should have arrived the Wednesday before, at the latest. It is a week later and still has not arrived. I requested a refund because the entire point was to have this as a Mothers Day gift. Now that it has never arrived I think I certainly deserve a refund. Customer service is terrible and simply tell me to keep waiting. Unfortunately, it looks like I’m being forced to initiate a chargeback at this point.

May 2, 2024
Unprompted review
Rated 5 out of 5 stars

She loved it!!!

I gave this as a Mother's Day gift and I knew it was a hit when she opened it and tears came streaming down from her eyes.

May 13, 2024
Unprompted review
Rated 1 out of 5 stars

Horrible experience

Horrible experience. Shipping takes an eternity, regardless if you choose expedited shipping or not. Then it sits in sorting facilities for days without moving. Don't send ads around holidays and important dates if there's no way to get your product to your loved ones in time. I thought weeks in advance would be plenty of time but my wife of course was left with just a card for Mother's Day.

May 18, 2024
Unprompted review
Rated 1 out of 5 stars

BEWARE: Wooden Bear Puzzle

We ordered the wooden bear puzzle set at the end of April for a Mother's Day gift. It is now a week after Mother's Day and the gift has still not arrived.

We are hoping the product is of good quality as we were shocked to realize this comes from China and it takes over 3 weeks to arrive

April 29, 2024
Unprompted review
Rated 2 out of 5 stars

They are simply incompetent !

They are simply incompetent !

Paid for DHL Express Shipping - they sent with normal china shipping - more than 15 days!

Also ordered two items - received one !

Stay away from them !

Totally unprofessional !

May 15, 2024
Unprompted review

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