The Tile Company Australia Reviews 101

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

From the moment I ordered my samples Brooke gave me a call to let me know they were express posting them. They arrived beautifully packaged within the same week (unheard of ATM with Covid!) After as... See more

Company replied

Rated 5 out of 5 stars

Thank you to Simon who helped us out with getting some tiles posted to Newcastle. When I found the perfect tile on the website, Simon was able to organise a courier to post them to us and kept us upda... See more

Rated 5 out of 5 stars

The team at The Tile Company are great! Customer service was exceptional. They had the tiles special ordered for us and had them weeks before we needed them over the Xmas break ready for the tiler... See more

Company replied

Rated 5 out of 5 stars

Exceptional customer service and amazing quality tiles! I dealt with multiple online tile companies in the hunt for my dream bathroom tiles, and the Tile Company stood out both in terms of service a... See more

Company details

  1. Flooring Store

Written by the company

We're an online retailer offering a beautiful range of floor, wall and decorative tiles at great prices for the Brisbane and South East Queensland region. Order 4 samples delivered for only $15 today!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

101 reviews

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Rated 5 out of 5 stars

Customer service was outstanding

Customer service was outstanding. I had obtained tile samples from multiple different companies and The Tile Company were the only ones that reached out to make sure everything was fine and talk through multiple different options when the first weren’t quite right. Responses to questions were timely and will definitely purchase through them again (and recommend them to everyone I know!). Well priced fast delivery and an A++++ experience all around

March 26, 2021
Unprompted review
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Reply from The Tile Company Australia

Thank you Susan! We are so pleased we were able to help you find your dream tiles.

Rated 5 out of 5 stars

AMAZING Service, Product and Samples.

The quality of tiles, the way they arrived, the customer service and the size of the samples was second to none. I have received many samples from other companies of late but I was blown away by The Tile Company's service that I will be using them over anyone else.

March 22, 2021
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Reply from The Tile Company Australia

Thank you so much for your great feedback Brooke!

Rated 5 out of 5 stars

Great service and updates from sales…

Great service and updates from sales team. Delivered interstate well within a week from order.
Great looking tiles, Highly recommend.

March 19, 2021
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Reply from The Tile Company Australia

Many thanks for your great feedback Chris.

Rated 5 out of 5 stars

Wonderful Service

The Tile Company were amazing to deal with. Fantastic customer service and flexible for their customers needs. Absolutely in love with my new outdoor tiles, beautiful quality. Thank you!

March 10, 2021
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Reply from The Tile Company Australia

Thank you for the lovely feedback! We are so pleased you love your tiles Rebecca and we think they look great!

Rated 5 out of 5 stars

Ordered some free samples

Ordered some free samples, sent very quickly - same week, very impressed with follow up service. Lovely polite staff.

March 7, 2021
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Reply from The Tile Company Australia

Thank you kindly Sue!

Rated 5 out of 5 stars

Great product

Thank you so much for the prompt delivery of my samples. Great product and website that offers a true description of what the product is :)

March 4, 2021
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Reply from The Tile Company Australia

Thank you for your great feedback Jody!

Rated 4 out of 5 stars

Tile samples

I ordered some tile samples for an assignment I'm doing, they arrived the next day which was amazing. The only unfortunate thing was one of the tiles got chiped in the delivery. But the tiles themselves are great quality. Would highly recommend.

March 1, 2021
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Reply from The Tile Company Australia

Thank you for your feedback! Please let us know if you would like another sample sent to replace the chipped sample. Please email sales@tilecompany.com.au. Thank you.

Rated 5 out of 5 stars

Great company with an excellent range…

Great company with an excellent range of tiles. Honest and open communication around potential delays due to COVID-19 and holidays combined. Delivery guy also thoughtful and careful with delivery!

February 24, 2021
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Reply from The Tile Company Australia

Thank you Annette, we are pleased you're happy with our service.

Rated 5 out of 5 stars

Maurizio was a pleasure!

Maurizio was a pleasure to deal with at The Tile Company. He helped with selection, giving us various options and was very professional! I would recommend anyone looking for tiles to use this company.

February 23, 2021
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Reply from The Tile Company Australia

Thank you for valued feedback Jerry!

Rated 5 out of 5 stars

Beautiful tiles, fantastic sevice

Excellent communication. Very prompt delivery. Beautiful tiles well boxed. The green is beautiful and will look amazing under our stairs and area leading to outdoors. Thank you Time Company

February 17, 2021
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Reply from The Tile Company Australia

Thank you for your wonderful feedback Tania! The Eclectica series is very popular right now and we are delighted you love them too.

Rated 5 out of 5 stars

Great service

Great service, as displayed and perfect sample size, not too small and not too big. Perfect to help clients pick out colours and feel. I have no negative feedback

February 6, 2021
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Reply from The Tile Company Australia

Thank you for the valued feedback Daryl!

Rated 5 out of 5 stars

Great product and a pleasure to deal with

Dealing with The Tile Company has been an absolute pleasure. The Breeztone tiles purchased are of great quality and look fantastic. Brooke at the office has been helpful, responsive and generally wonderful to deal with. If you are looking for great quality tiles at a great price from an Australian company with great customer service then these guys are hard to beat.

February 3, 2021
Unprompted review
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Reply from The Tile Company Australia

Thank you Ro! We really appreciate your feedback and it was lovely to deal with you for the Breeztone Cement tiles. Take care!

Rated 4 out of 5 stars

Very quick supply of sample tiles…

Very quick supply of sample tiles cannot fault but the choice of colours was very limited.

January 31, 2021
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Reply from The Tile Company Australia

Thank you for your feedback Michelle! We are still adding tiles to our range so please check back soon.

Rated 5 out of 5 stars

Love my tiles

Love my tiles, they are exactly what I wanted. Looking forward to seeing them laid. The tile company were great to deal with, easy to contact with prompt reply. Highly recommended.

January 31, 2021
Unprompted review
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Reply from The Tile Company Australia

Thank you so much for your great feedback Michelle.

Rated 5 out of 5 stars

Very Helpful

I needed a small amount of tiles for in front of a fire place, they were very helpful and lowered the delivery cost for the small amount of tiles.

January 29, 2021
Unprompted review
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Reply from The Tile Company Australia

Thank you Naomi! We are pleased we could help you.

Rated 5 out of 5 stars

The sample tiles are a great idea…

The sample tiles are a great idea because it gives you the opportunity to touch and feel the actual product, if you can't make it in store. Great packaging and detail on back of tile to help you choose the best option.

January 25, 2021
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Reply from The Tile Company Australia

We appreciate your feedback on our samples Julie - thank you!

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