Tmobile Reviews 274

Many years ago, I loved Tmobile‘s customer service, but I had to switch phones due to the people that were on my plan. I had a chance to go back to Tmobile recently. We bought new phones and signed up for two lines of service. The people in the store were wonderful, but my wife couldn’t get service when she worked in Wayzata and she needs her phone continuously during work so we had to cancel our service we returned the phones paid the stocking fee and thought we were done but then I got a bill for $59.99. They said we received a discount on our service because we had bought the phones now that we returned the phones that discount was reversed, and we owe them money. However, we only had the phones for seven days and we’re not able to use the service fully so I called customer service to get this charge reversed. I stayed on the phone for over an hour at two different times and could not get anywhere it seems Tmobile has joined so many other companies that are more worried about making a book than keeping a customer happy.

I joined T-Mobile in December with high expectations, but my experience at this store has been extremely disappointing—primarily due to my interactions with Franky Castaneda at T-Mobile Store - 7171 Kingery Hwy, Willowbrook, IL 60527

When I signed up, Franky clearly promised specific conditions and benefits as part of my plan.

Unfortunately, more than 2.5 months later, those commitments have still not been honored. Instead of receiving clear answers or proactive updates, I was repeatedly misled about the status of my request.

Each time I followed up, I was given a different explanation. Franky consistently shifted responsibility, blaming a peer or T-Mobile corporate managers for the lack of progress. There was never any ownership of the issue or genuine effort to resolve it. As a new customer, this experience has been frustrating and exhausting.

Customer service should be built on transparency and accountability. Unfortunately, that was not my experience here. I hope management takes this feedback seriously and works to ensure future customers receive accurate information and professional support.

Stay away!!!!...tmobile is a horrible company...they dont help you...they dont want to go the extra mile to make you a happy customer and they dont care if they lose a customer and they lie to you...they are a complete joke...save yourself the headache and dont do business with them

They don’t help

I wish I could go zero with the stars. For two months now I've been paying for their McAfee Security app but it will not take my metro phone number. Instead I get a response saying YOU NEED A METRO PHONE NUMBER. What do you think I have you numb nuts. Went to the local store where I purchased everything and they couldn't help me. Told me to call support which I did, and they couldn't help either. Verizon is looking better and better every day!

This review is for the Hemet location at 3527 w Stetson ave Hemet CA, 92545.

We had an amazing experience working with Jacob, the store manager, at T-Mobile. He went above and beyond helping us switch to a new phone plan for our family and change our internet provider to T-Mobile. Jacob took his time explaining all the options and helped us find the perfect plan that fit our needs. He never rushed us or made us feel pressured, and his patience and thoroughness really stood out.

Not only was he incredibly professional and helpful, but he was also great with our little one, who was being a bit of a troublemaker! Jacob’s attentiveness and enthusiasm made the entire process so much easier and stress-free. T-Mobile is truly fortunate to have someone like him representing their company.

Thank you again, Jacob, from Cassandra and Ozzy Velasquez! We highly recommend anyone looking for a new phone or internet plan to go see him. You won’t be disappointed! He is our new go to guy for all things tech related!

I wish I could leave zero stars! They were great when I had them for 20 years, but don’t you dare cancel! They put a block on porting our numbers, they locked a former phone that was to be unlocked 3 years ago. They told me to pay my final bill, they would then unlock that said phone. Since my bill is paid and they actually owe me money, I am considered as not in good account standing. I have to wait until October 30, for my $60 refund and supposedly they will automatically unlock that phone then. We’re in the process of moving, I wanted to lower my bill costs until our other house is sold. I spent hours on the phone with them, they could do zero for me, so I left. I was possibly considering coming back after my house sells, but not a chance of that now, after the way I was treated!

I have been a loyal customer for 7 years of Sprint now T-Mobile. Accepted when T-Mobile raised the price on my Magenta 55 Plus plan when they promised they would never raise the price. But today I draw the line with T-Mobile's unfair business practices when ordering additional services. I spent 220 minutes in 5 calls to different T-Mobile CSR's to add a third line and take advantage of the promotion to get a new phone. First CSR quoted with all my other stuff on my account $165 going forward. Being a retired telecommunications person who is very familiar with the service order process and doing my due diligent on the T-Mobile site prior to calling CSR, I knew approximately what it would cost and told her that was to high. She recalculated and said it would be $133. Told her I need to decide color and she said she would call in 1 hour. She never did. So I called back to another CSR and she quoted another price higher than $133 and lower than $165. Hung up beginning to get annoyed called a third CSR and she quoted $165 and I hung up. Called a fourth time CSR and she started at $165. I hung up on this CSR 3 times but she kept calling back. On her third time she said the price was $124.34. I asked her three times if she was sure that was the price and she said yes. Checked status of order two days later and had to call 611 to verify one part of order. While speaking with the CSR, I inquired if my $123.34 was correct as quoted and she said no it is higher and came up with a monthly figure of around $150. I then asked for a manager and he said the price is $152 and and he said my only option is to accept or reject. I was in a bind and I had to get cell service to my disabled daughter. THIS APPEARS TO ME AS A BATE AND SWITCH TACTIC similar to dealing with a car salesman. I reported it to T-Mobile Corporate in Belleville, Washing and got lip service. How many customers has T-Mobile sales done this to. Either the CSR's are taught to low ball the customer to get the sale order or they are all poorly trained. I even asked the Manager Rich of the CSR group for his District Manager's name and he said he did not know. I restated and asked give me the name of your boss and he said he did not know. UNBELIEVABLE! I feel sorry for the many people that have accepted the price only to find out it is higher than told.

I gave TMOBILE ONE STAR FOR NO RESON.
THEY CAN SELL YOU AND SEND YOU BUT COMUNICATION HAS BECOME NON EXISTANCE TO TALK WITH A ASSOCIATE FOR HELP.
AI ROBOT IS REPETITION TELLING YOU ARE AN
IDIOT FOR NOT USING OTHER ONLINE SEVICES.

I noticed this carrier being great to just what the heck depending on the areas. They were affordable and good now they have bought several carrier companies and merged making their service overused. I don't understand how they let untrained barely english speaking agents work their customer support from parts of Phillipines.

Sometimes has good service sometimes hasnt.

We were told that we would receive $800 per phone that we transferred from Verizon so we could pay off our phones. 3 MONTHS later-we’re still fighting to get T-Mobile to give us what we were promised so we can get this paid. We’ve already been sent to collections and keep getting told that they can’t help us. Oh but they “promise” they’re going to do the right thing. Yah right!!

I've been using T-Mobile for 20 years. Through the years the ability to talk to a human when I want help has been good. Their phone support menu is not as daunting and discouraging as most companies. They've provided a Cell Spot Mini Tower to me on more than one occasion. I have one now because I'm in a fringe area. It connects to the internet and provides a one-household cell phone tower to solve the problem of being in a fringe reception area.

If you lose your phone, god help you because TMobile does NOT want to help. Even with their insurance they will drag their feet. The most hilarious thing is the now make you report your phone stolen or lost FIRST before asking for a replacement through their website. As soon as you report it, TMobile LOCKS YOU OUT of all of your accounts. So how can you log in to ask for a new phone? It's truly hilarious and bizarre. Once you get that figured out prepare to wait up to 7 days to hear back whether or not you will even get a replacement phone. And when they do replace your phone, it will be a DOWNGRADE. A cheaper older model phone. Refurbished. Terrible.

They disconnected my business phone that I've had for 20 years. And then said they couldn't get it back.

The worst customer service I've ever seen in 18 years of being a customer of T-Mobile.
Their offshore "team of experts" needs to learn how to speak and understand English better.
And they need their technical training upgraded.
One of their reps disconnected my business phone and couldn't get it back. It took me 8 hours to fix it.

The Bellingham staff is not much better. One guy actually gave me the wrong code to forward my phone.
At least he knew what forwarding is.
A level 2 tech overseas asked me what forwarding is.!
And during all this, NO ONE FROM T-MOBILE ever apologized. One rep offered me $20 as a "courtesy."
A COURTESY!
So bottom line, they disconnected my phone and couldn't get it back. (we were told) It took me 8 hours to get it fixed.

EVERY TIME I call into customer service for help they talk over you, talk so fast that you can't understand a word they are saying and then they repeat themselves over and over the only reason I stayed with Tmobile with my ex for 12 years and 1 year by myself is the low monthly bill... That is it- Customer service is horrible the chat online you wait for hours for a response and you never give customer's any good deals only when it is convenient for Tmobile- That is why I am switching to Verizon Wireless and I couldn't be happier!

My experiences with T-Mobile have changed over time. Today I can honestly say that I am happy with my service. Today especially. Andrew, assisted me with everything I wanted done. Trust me when I say I had quite a few changes that I wanted implemented. Andrew went thru these changes quickly and didn't make any mistakes. Read that again. He got them done right the first time. I applaud you Andrew, and you as a whole T-Mobile. I have referred you to a few people. Don't embarrass me. Good job!

TMobile's Business Internet is very affordable and is one of the few that can service my business location. I was interested in their uncapped data as we use 500GB+ a month. Considering I have no option from the big ISPs, and Verizon has caps, AT&T is 1x and HughesNet is a joke, TMobile does a really good job. I rate 3 stars due to what "appears" to be an un-honored SLA (Service Level Agreement). As a business customer paying business rates, you get the privilege of prioritized internet traffic. However, this either is not the case or tower congestion overruns that SLA. When it's working as intended, speeds are over 275Mbps but usually it's about 15Mbps during office hours with very high latency. Unusable for VPN, certain VoIP and camera streams. The customer support is very friendly and helpful in my experience, but their hands are tied for any service improvements. They do make an effort with a reboot of the modem and forcing it to join another tower, etc., but as a Network Engineer myself, I know a dog n' pony show when I see one. I think they'll serve my area better in the future as long as they continue to upgrade their 5G equipment and they are for sure better than any other solution except the Point-to-Point Solution I built. The high maintenance costs of mine are not ideal but I'll stick with what I have for now.

This is the first time that I was was so absolutely CHEATED by T- mobile team, can't believe it, as I was told in America everybody believes each other's words... All summer I got automatic messages from T-Mobile that my mobile phone does not correspond to the new network - go to closest T mobile office and get FREE phone. I went to this branch and saw absolutely another team, previously there were other guys that helped me. So, I showed the messages to the guy, he said - we don't have free phones, but there is a good one just for $99. Previously it cost $450. I looked at that Sansung and agreed. I asked - how will I be paying? He said - the amount will be broken and included in your monthly bills. Ok, jokes, smiles, they asked me where I am from, were singing songs, they in general feel very comfortable in this store., and the manager of the store pat the store assistant on the shoulder with the words - Good job! I thought to myself - what extraordinary did that guy selling me the discounted phone? This would have been the first signal to me. After that I had 3 monthly bills with DOUBLED amount I usually paid. I called the customer service, and I think you already guessed - he prosessed my phone at 450 dollars. I searched for the receit, found it, oh my God, 450 dollars!!!!! I got a blood pressure attack... So, this is just a first step on the fight, I would rather die than have these guys stay unpunished and I want my money back!!. Russians, Ukrainians, Belorussians, Uzbekistan, Kazakhstan people, go to another branch please. If you have English not very well to understand what they are talking about. And honestly maybe it's time to think about another operator. I have been T mobile customer for 3 years, and never NEVER was used to make profit on me like this. I am going to talk to my lawyer. And going to leave 100 reviews everywhere I can. The store manager who approves such "sales" Should be fired. This is my strong opinion! This branch is Geary Stanyan at San Francisco. Customer service wants me to go and solve my problem AT THIS OFFICE WHO CHEATED ME? Great, but I rather dont