Tmobile Reviews 274

My experience with T-Mobile and their store in the Sierra Vista, AZ Mall in particular, was very unpleasant and costly – the type of thing that causes you to lose sleep and kick yourself for being duped. But I feel compelled to write about what happened to me in hopes that it doesn’t happen to you.

I went into the T-Mobile store to add some lines to my existing account and look into their promotion offering “free” phones. After spending over an hour with the sales associate, and repeatedly confirming how much my bill would increase, I decided to add the lines and sign up for the “free phone” and a “discounted phone.” About a week later, I received a bill from T-Mobile for over double what the associate had assured me I would be billed. I called her and asked her why my bill was so high. She said it was a “systems error” and that they were working on fixing it. To show their good faith, her store manager applied a credit from the store bringing my bill down closer to what the associate had originally told me it would be. This credit, I realized in hindsight, was a ruse. It was used to make me believe that she was working to correct my bill. In reality, it was just a way to keep me from cancelling my contract within the two-week, no penalty cancellation period.

When I received the next month’s bill, which was still more than double what the sales associate had assured me it would be, I went into the store to talk to her. She went into the back, came back a few minutes later and apologized because she hadn’t included the taxes in her original quote. I would owe $10 more than her original quote. I said, okay. I went home and that night I turned on Netflix. My Netflix account had been deactivated. Without telling me, in an attempt to lower my bill, the associate had changed my phone plan so that it no longer included Netflix.

I’ve spent countless hours with customer service with no results. Every month I pay T-Mobile $70 more than what the sales associate told me I would owe. In the end, I will have paid T-Mobile $1,680 more than they assured me I would have to pay. I am counting the months when I can switch carriers. My advice is to avoid T-Mobile but if you’ve been duped into signing a contract with them, run don’t walk from the store in the Sierra Vista Mall.

If I could give a zero I would. I cannot urge you enough to stay away from T-Mobile. They are crooks in the worst sense of the word. They charged me whatever they wanted for months. My charges varied by 100.00, with absolutely the same service each and every month. Finally, I had enough. I paid off my phones. I switched to Spectrum. But tmobile will not go away. Even though a phone call verified that my account was up to date, they sent me to the credit agency. Initially they said it was for a hot spot, even though I had the tracking number to prove it was received. Now, they are saying that they have wrecked my credit for a booster that was issued in 2014. So my credit is now destroyed without one inquiry or suggestion from TMOBILE that the device was even needed back. I have gotten the FCC involved, but I have no idea if that will do any good. Please, stay away from this company. It will save your peace of mind in the end.

My wife set up new service for 3 lines with the new phones included. 2 phones arrived 1 has not, I returned to store to activate my device and transfer data. They were unable to assist in person or on line. They also have no explanation when device will arrive or be able to activate service.

I tried T-Mobile last year after seeing their TV ads. When I got their SIM card, my Galaxy A51 phone went from 1 bar to zero. I tried it on my iPhone SE (2020), and that went from 2 bars to zero. I live in a rural area. Thankfully, I got a refund.

Tired of reaching them for increased charges every month. They will apologize and promise it won't happen again. And here is next month and there is again increased charges. They steal my 30-40 mins every time. Stress and anger. Fradulent

I've been with them for decades - first with Sprint. The people in their stores are generally really knowledgeable and friendly. I've only had one real issue. That stemmed from a lack of communication between their engineering department and their sales & marketing. Marketing needs to do better when providing their sales people the abilities of their support products.

We have been overcharged for several items and after complaining, been passed from one "supervisor" to the next only to then get overcharged again for a line we asked to have disconnected. After being told it was covered, we got charged again for it and passed to another supervisor who supposedly credited us only to see auto pay hit our account with the same overcharge and then immediately get notified that we were passed due. After a fourth supervisor promised a fix we started getting automated calls telling us that we would have service suspended unless we paid 20$ per line including the line we asked to have disconnected. After a 5th supervisor reading from the same script told us that we would be credited for the current bill which is paid via auto pay against a checking account so it is swept out of the account already that she would monitor and make sure it's okay refused to give us any way to contact her directly. So we are completely done with Tmobile and will be shopping for separate plans to ensure we don't get screwed over like we have. They promised to fix the mistake and credit us on our account but we heard this 5 times only to endure hours of Groundhog Day-like experiences. If you are a senior citizen, avoid them -- they hide upcharges, sneak in charges, and harass you if you complain and try to seek a resolution. Shame on TMobile for harassing the elderly. After the 5th supervisor promised we wouldn't be called again, text messages started hitting our phones stating we would lose service if not paid. Our account has always been paid and for the last three months overcharged 50$ a month. We quit - run away from T-Mobile as they will overcharge and harass you to pay overcharges.

I have been with Tmobile for 10 years now and I will continue to stay with them due to the following reason: 1) Tmobile Tuesday deals every week; 2) customer service is good. Whenever I had issues with them, I could get ahold of them easily and they could solve the problem for me in a timely manner 3) You can do international texts message with Tmobile and this is the part that I really like about. 4) pricing is good for our family . I think the only downside would be that I had little cell service wheee I live so I wish they could build more towers to cover more areas.

This review is as much about Arch Telecom as it is about T Mobile. Arch Telecom is closely associated with T Mobile and we’re pleased with this alliance. Due to a failure to act appropriately by one of the supervisory or management staff at the Wayne Height Pa TMobile store, we found it necessary to reach out to the folks at Archtelecom which handles business at that location. The issue originated as an improper billing issue that began more than two years earlier. We were routinely billed for an Apple phone in direct violation of the contract made with the store employee/supervisor Josh. Repeated calls and face to face contact were met with dismissal and failure. We opted to contact Archtelecom for help. Our first contact was with Jamie Torres in recruiting of all places. Ms Torrey was considerate enough to reach out to us the very same evening. In fact she did so well after business hours on her own time. She was concerned about the issue at the Wayne Heights Pa store enough to do so and treated us like we’re human beings and customers that should be retained. We were next contacted by Travis Lauritzen of Arch Telecom. Mr Lauritzen reached us on his private time which was again many hours after normal business. Mr Lauritzen listened patiently and with concern for us as customers and real people. The questions he asked were professional yet considerate of our feelings. The manner in which he went about resolving the problem was truly refreshing in this day of automated systems and frustrating interactions with call center workers. Mr Lauritzen and Ms Torres were kind and able enough to insure that an issue of many hundreds of dollars was resolved in a manner that will result in us remaining customers of the alliance between the two companies. Our thanks to ArchTelecom/TMobile and the excellent employees they have. It’s been a genuine pleasure to have dealt with them and we rest easy believing that they will handle the problems with their local store and any future issues should they occur. Well done

I guess I was stupid enough to believe their advertisements about quality customer service.

I have had their service for nearly 2 years now. I have contacted their customer service team maybe 5-10 times and I have yet to have any sort of reasonable service. I have had to go throught the Better Business Bureau to get even basic support.

Their agents will lie and tell you they are the director of the call center... if you are the director for the call center you are NOT going to be the one answering the phones.

Their agents will lie over Facebook promising help and its endless lies, deceit and horrible service.

2 more months and I will be rid of this sorry excuse for a company.

I ordered my T-Mobile fiber connection mid July 2023 and today, mid September 2023 I had to call them to tell me that they are not planning to install a fiber connection in my area for the next few months. 1 star for T-Mobile (now Odido) and 1 star for Open Dutch Fiber. Both companies had me waiting without internet and without correct information for 2 months, and then they told me that I have to wait for an indefinite period. This is unacceptable for supposedly one of the most developed countries in the world in year 2023.

Awesome! Glad I switched.

I had their service for only 2 months when I decided it cost too much and wasn't that good compared to other companies and when I kept the phone number and started using Verizon Total, another waste of money, and they sent me a bill stating that my account was closed on June 28 and now would I pay for July. These people are a ripoff if they're that hard up for money as to try and steal from a former customer. DO NOT TRUST THIS COMPANY!!!!!!

Pros: Tmobile internet is cheap/ affordable $50 with taxes included. The installation is as simple as plugging in your device. Also, Tmobile recommend putting the modern higher up closer to windows for better service. Con: it shows I have Excellent service but it lags a lot on downloading speed feels like 3G, not 5G. The signal randomly goes out, I would recommend this for a few devices no more than 3 to get fair service.

The worst home internet provider ever!
I am having one of the most expensive packages with 1Gb internet at home and am having connection drops several times a day! All my equipment connected to wifi (5 in total) goes offline every time there is a drop in the WiFi and so I have to reconnect them again and make their setup which take a while and is very very frustrating.

I called the customer service 5 times already they promise you to send a technician and no body shows up after 2 weeks I call back again to ask when the technician will come and they told me « no your request for technician is rejected » !
This is extremely frustrating especially that T Mobil recognized that there is a big problem with there connection and internet cuts several times a day and they promised to fix the problem and then they tell me that « there is no problem and we will not fix anything and you you can’t stop your contact with us »
Now am having no stable internet at home and am paying a fortune for this . !
It even happens regularly that I go offline when am in a meeting with work because the lose of connection !!!..

Talk about Bait and Switch! Over a month ago I called T-Mobile about an advertisement I saw and spoke with someone about it the person on the phone was telling me that if I switched companies I can trade in my iPhone 13 Pro Max for the 14 pro max but then told me I would have to pay 80 percent down first which she said would be close to 900 dollars upfront lol then when I laughed and told her that I would never give T-Mobile almost 900 dollars upfront for a phone she said ok but we have another promo if you port over your Apple Watch and iPhone you will get 350 dollars on a virtual card to spend right away on anything you want to spend it on free Netflix and so on …. I asked her again about the virtual cards saying when I will receive them and she said oh right away I will send you the link so that you can sign up for them and receive them right away I said ok …. Guess what it’s been over 30 days and I still haven’t received those imaginary virtual cards called T-Mobile and was lied to by several customer service agents again and again then was told oh you will have to be a T-Mobile customer for 2 to 3 months before you get that money …. Please guys whatever you do Don’t Switch your phone service to T-Mobile they Bait you in with lies the customer service people are all full of lies and they don’t care about the customers it’s such a shame !!!!!!

Absolute garbage, save your money, you'll never get decent service or customer care. Had Sprint, GARBAGE, but T-Mobile beat them. Had Sprint, end of contract, requested to be transferred to T-Mobile. Assured I was now with T-Mobile, NOOOOO, still contracted with Sprint and had to do 2 more years with their trash services. I vowed I would change companies when the contract was up. Contract was up in April 2023, waited to August to change providers do to a move, damage to my house in a store, etc. Enduring crappy service, dropped calls, people thinking I had hung up on them when it was the phone. Phone loosing connection, on and on and on. I have rather chopped off a finger then have to call their customer service to get help because it was going to take DAYS to get it fixed.
Besides crappy cell service... They don't pro-rate when you switch providers. They will charge you the full bill if you used 1 day or 29 days into the new billing cycle. Of course, you are just supposed to know that. When I called to cancel service, they wanted to hear nothing but when I would be paying for this month's service at the full rate to close the account. Of course, the rep felt that I should have just known that they don't pro-rate. "It's an industry standard" he says... It took me a week to just get into my Sprint, now T-Mobile account to get the information I need to switch providers. The rep from T-Mobile promised to call me back on a Thursday, or in two days and I would be able to get into my account…but low and behold he got back to me the next week. So had to wait an extra week to activate my new phones through another provider. $$$ They want your money...but they don't want to have to provide anything for it. If I was not a person who paid my bill, I could understand this behavior, but I pay two weeks in advance every month.... I now understand why my boss dumped T-Mobile for his company... DON'T WASTE YOUR MONEY ON THIS GARBAGE CELL SERVICE!!

Went to T-Mobile to unlock my SIM card and they offered me another subscription. I declined, but got the subscription anyway. Could not cancel the parcel delivery the day before. Wasted a lot of time to return the parcel as well. Not recommended

T-mobile has great opening hours for their customer service and the people who work there are well trained and professional. In the past 6 years I only had one less good contact which has been solved great with extra care by a different employee. They also send a mechanic for installation which is included in the €30,00 connection fee. Good price and quality!

My problem with this disaster of a company started in December. I needed a fixed IP address for work since I work from home for ONE YEAR. The sales person was adamant that "4G voor thuis" would be best for me because it was 1) for one year and 2) would give me a fixed IP address.

Number 2 was rather quickly discovered that it was NOT the case. Made multiple calls and complaints with`NO response let alone a solution. After a measly excuse (not even an apology) that the sales person misinformed me, they said they could not do anything about it. I figured, F it, I can't deal with this BS and would use the internet for things outside of work.

Now, the reason I needed it just for 1 year is because I am moving. I was 1000% clear when I spoke to this disastrous sales person that I just wanted it for one year. I called Tmobile recently to let them know I was cancelling my subscription. What do I get? A bill of 430+ euros BECAUSE THE SUBSCRIPTION WAS FOR TWO YEARS.

I called to get it sorted out and their response is "you should have read the contract when you signed" How the F am I supposed to read the contract when the sales person is talking out of his ass and makes me sign it on the spot.

Not to mention the person I was talking to about the problem just now literally laughed at me being frustrated with this issue but F me right? I don't even expect basic human respect from this company. He said to send the head quarter an email if I wanted to contact someone else. And of course, after hanging up I find there is no email to contact them.

I swear... I can't make this up. If this isn't a scam, I don't even know what it is but it surely is not a company.

T-mobile, you better contact me and sort this out. I want a reply on here for other people to see and then I want an email explaining they will return my money.