Tobias & the BearReviews 

426
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Sadly after 2 weeks trying to contact the company, I still haven’t heard back from anybody and can therefor not process a return. Very disappointing to say the least!

Rated 5 out of 5 stars

Absolutely love all things Tobias and the Bear! I bought two jumpers and matching bottoms, all such high quality, comfortable and warm for my little boy, who is always on the move! Love that all their... See more

Rated 5 out of 5 stars

Beautiful and unique clothes for my nearly 2 year old, fast delivery. Very happy indeed!

Rated 5 out of 5 stars

Great little wellie boots, have bought them twice now and nephew loves them...shame he is now in the last size available. Problem with delivery this time, but T&B were very quick, responsive, friendly... See more

Company details

  1. Children's Clothing Store
  2. Baby Store

Written by the company

Unique, comfy & enviable baby and kidswear. Organic & kind, recycled packaging, made to last.


Contact info

4.0

Great

TrustScore 4 out of 5

426 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(426)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We love Tobias & the Bear

We love Tobias & the Bear, we have just had our second little one and have just received our order. She looks adorable in the clothes we chose.

Love love love the brand.

July 7, 2022
Rated 3 out of 5 stars

Great items but don’t buy in the sale!

The product quality from TATB is always amazing and I always get so many compliments for the little outfits. However, in the recent sale I found things chaotic. I had 4 items in my basket which were selling out and we’re being removed as I was completing my purchase. This resulted in me paying for 4 items at £27 but only completing on 2 which cost £18. I emailed customer service last Thursday (5 days ago) for support around this and I’ve yet to hear back from them or receive a refund. Please beware if you choose to shop with them in a sale!!

May 3, 2022
Tobias & the Bear logo

Reply from Tobias & the Bear

Hi Sarah, I'm sorry if you've been left disappointed with our recent sample sale. A sample sale is a very unusual event for us and it can be a little chaotic because the prices are so low and there is obviously huge demand. I'm a bit confused re your review though and if the disappointment was due to 2 items selling out whilst you were completing the checkout process? I also can't see an email from you in our customer services email (orders@tobiasandthebear.com) - I will reach out to you separately on this to confirm.

Rated 3 out of 5 stars

Off sizing

Off sizing
I really wanted to like your clothes. The print is beautiful and the cotton very soft but the sizing is totally awful. So you cannot have same waist width size in 2-3 yrs old w 3-4. I’m so disappointed.

May 3, 2022
Tobias & the Bear logo

Reply from Tobias & the Bear

Hi, we do provide sizing information on all of our products as well as customer input re each item within the review section on the page. If you're not happy with the sizing of anything you have bought, please do contact customer services on orders@tobiasandthebear.com - it's important that everybody who shops with us is happy and we'd love to resolve this for you.

Rated 5 out of 5 stars

Good thank you

Good thank you - the items are quite expensive so it would be good if there were discounts for those that have used you / bought products before

April 21, 2022
Rated 1 out of 5 stars

My purchases were intended as presents

My purchases were intended as presents. It is embarrassing to learn that one of the recipients has expressed disappointment to Tobias and the Bear regarding small sizing and lack of fasteners (which concerned me when I saw a bodysuit in use) but the issue is compounded by lack of response to their message.

January 21, 2022
Tobias & the Bear logo

Reply from Tobias & the Bear

I'm sorry to hear that the person you bought a gift for had a concern re a possibly faulty item. If you could possibly email us at orders@tobiasandthebear.com with more information we would be happy to help you - we can't see any emails relating to this matter so can't help resolve this for you. Thanks so much.

Rated 1 out of 5 stars

Quality has dropped over the years

I originally bought a pair of these leggings in 2016 which have now been passed onto my younger child. My older child wanted a pair to match her brother so I ordered a pair for her and the quality has really dropped over the years, I’m really shocked. If I hadn’t have already given them to my daughter I would be returning. Disappointed

December 7, 2021
Tobias & the Bear logo

Reply from Tobias & the Bear

I'm sorry you were disappointed with your Fox leggings. I'm surprised to hear this because the quality has improved since 2016 - we now use a thicker, organic cotton compared to the non-organic cotton we used to use. There are also additional manufacturing details like improved stitching and a higher quality ink. I'm going to ask customer services to contact you because we don't want anyone to be disappointed in their order from us and would like to discuss this in more detail with you.

Rated 4 out of 5 stars

Good quality but sizes not reliable

The products always look nice and are of good quality. But some pieces are just too small for their indicated size. One body that I ordered in size 18-24 months was too small for my 17 months old baby who is rather slim. He only wore it once and then I didn’t squeeze him into it again. Of course I couldn’t return it since I had already washed it before the first use.
Some other pieces I ordered in the same size were big enough and could be worn a few times before they became too small. Therefore I find that there is no consistency in their sizing.

December 3, 2021
Rated 5 out of 5 stars

Playsuits

Play suits of great quality, not been used yet as too large for grandson.
There was a problem when received as package had been damaged by the courier company, but they were quickly replaced and Victoria dealt with the issue promptly.
Delighted with service.

November 30, 2021
Rated 5 out of 5 stars

I'm satisfied!

I bought it directly from the site for the first time this time.
The design is very cute and I'm looking forward to wearing it for children. It depends on the purchase price, but I am grateful that the shipping fee will be free.

November 23, 2021

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look