Tobias & the BearReviews 

426
TrustScore 4 out of 5

4.0

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See what reviewers are saying

Rated 1 out of 5 stars

Sadly after 2 weeks trying to contact the company, I still haven’t heard back from anybody and can therefor not process a return. Very disappointing to say the least!

Rated 5 out of 5 stars

Absolutely love all things Tobias and the Bear! I bought two jumpers and matching bottoms, all such high quality, comfortable and warm for my little boy, who is always on the move! Love that all their... See more

Rated 5 out of 5 stars

Beautiful and unique clothes for my nearly 2 year old, fast delivery. Very happy indeed!

Rated 5 out of 5 stars

Great little wellie boots, have bought them twice now and nephew loves them...shame he is now in the last size available. Problem with delivery this time, but T&B were very quick, responsive, friendly... See more

Company details

  1. Children's Clothing Store
  2. Baby Store

Written by the company

Unique, comfy & enviable baby and kidswear. Organic & kind, recycled packaging, made to last.


Contact info

4.0

Great

TrustScore 4 out of 5

426 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.0

All reviews

(426)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you very much

They responded very politely, I was able to check the delivery status, and I was able to purchase with great peace of mind.

November 6, 2020
Rated 5 out of 5 stars

Thank you so much!

Thank you so much. What a wonderful gift to give someone! Exceptional quality and so stylish. I love the variety and will be buying more for sure when my little one arrives. Highly recommend this company.

November 6, 2020
Rated 1 out of 5 stars

Didn’t received my purchase

Hi! I made a purchase on May and so far i haven’t received my products.
I wrote asking for a refund but not have any response yet. Of course the size that i selected in may, now is to small for my baby.

Please you help.

October 29, 2020
Tobias & the Bear logo

Reply from Tobias & the Bear

Hi
I'm really sorry about this. I can see that your order was dispatched in May but has got stuck somewhere in international transit. I can also see that your last email to customer services has not been responded to yet which I can only apologise for. I will refund you now in full and am really sorry for the disappointment caused.
Ruth

Rated 5 out of 5 stars

Thumbs up

Speedy delivery and great communication and customer service when I accidentally used the wrong address.

Product is well made and adorable :)

October 27, 2020
Rated 5 out of 5 stars

Brilliant Clothes

I have been buying Tobias & The Bear leggings and jumpers for my son for several years now. They are excellent and so hard wearing. Brilliant prints, true to size and so comfy i have to constantly wash them so he can wear them!

October 21, 2020
Rated 5 out of 5 stars

Miffy is the cutest

Due to the influence of Cobit, the arrival of consumption was delayed, but a very good product arrived.
He also politely responded to emails. Thank you very much.

September 26, 2020
Unprompted review
Tobias & the Bear logo

Reply from Tobias & the Bear

Hello, I'm really sorry to hear this - I just tracked your order and can see that it's been held at the national hub for almost 3 weeks. International orders are taking longer to arrive at the moment because of Covid but this does seem to be longer than we'd expect. We'll get in touch with the couriers on Monday and if it's not able to be clearly tracked with an arrival date we will arrange for a replacement. I'm really sorry for the inconvenience.

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